Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Ms [redacted] , I would like to address the companies response item by item if possible Pacifier, this was absolutely trueI'm not sure what I can do to prove as it I was her phone calls to my fiance requesting she left work because there was no pacifier She did inform us of the Co payWe recently found out (Monday morning10/05/14) that we were being over charged on our Co payIt was supposed to be per child and they were charging us per childWe were not aware of this until our day care vouchers were approved to transfer to another facility We were never given an orentation just a tour of the facilityOur previous day care did not use a swipe cardWe made this aware to her however she did not seem to care much in educating us on how to use it We did want the day care to go over his flash cards with him and they said they were unable toWe were not complaining about that because we understand that they have alot of kids to help with homework The homework time was shortened for more "play time" where the kids would watch moviesWe did mention that we would rather our son spend time studying and doing homework first before playtime Neither myself or my fiance used any offensive languageWe don't use it at home or in our everyday vocabularyComments were I fact made to me in regards to English being ***s second language and that in America we speak English so she should know English before she comes here and if not she should find a day care center that speaks spanishThe final day she came to pick the children up she was told that they would not speak to her because she did not know English and she should go back to whatever country she came fromAgain *** speaks fluent english We did switch to another day care facility ( [redacted] ) where we did receave orentaton, and continue to work successfully with the providerAfter looking at the online reviews it seems that our family is not the only family who has had problems with kidz r kidsThey have had several bad reviews I hope this info can helpIt really is upsetting to myself and [redacted] to read her blatant lies when being heald accountable for her actionsFurthermore to try to transfer the blame some how on us is horribly troublingI hope light can shine on the truth of this situation Thanks so much for your help Regards, [redacted]
Business Responded:
*** from the company called and stated that there were several discrepancies in the consumer's statement*** stated that the complaint regarding the pacifier is not true*** states that a child is allowed to have a pacifier as long as it has a holder
*** also stated that she had to address the co-pay with the consumer as wellConsumer is getting child care assistance and the County makes it perfectly clear as to how much the co-pay isConsumer's co-pay was to be *** states that every parent has an orientation, and she states that the consumer was given a handbook that addresses all policies including the pacifier policy, late fees, and ect*** states that the consumer is well aware of how the swipe card works, because she had just transferred from another daycare*** states that the staff is not to touch the swipe card under any circumstances, or they could be in big trouble*** states that the consumer was upset that the staff did not have the time to do the flash cards with her child(which was part of his homework), and she states that the consumer was notified in a newsletter that they had to cut back on home work time by minutes, so that they could make room for other activities.*** states that because they have student to one teacher it was very difficult to fit the flashcards in all of the time, and that the parents should take responsibility and help their children with homework as well*** stated that she never said anything to the foul, or belligerent to the consumer*** states that it was in fact the consumer who called her administrator a B***( *** ***)*** states that after the consumer caused a problem, she was asked to leave, and they have since terminated her services*** also stated that the child's shoes are still there at the center
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***,
I would like to address the companies response item by item if possible
Pacifier, this was absolutely trueI'm not sure what I can do to prove as it I was her phone calls to my fiance requesting she left work because there was no pacifier.
She did inform us of the Co payWe recently found out (Monday morning10/05/14) that we were being over charged on our Co payIt was supposed to be per child and they were charging us per childWe were not aware of this until our day care vouchers were approved to transfer to another facility.
We were never given an orentation just a tour of the facilityOur previous day care did not use a swipe cardWe made this aware to her however she did not seem to care much in educating us on how to use it
We did want the day care to go over his flash cards with him and they said they were unable toWe were not complaining about that because we understand that they have alot of kids to help with homework. The homework time was shortened for more "play time" where the kids would watch moviesWe did mention that we would rather our son spend time studying and doing homework first before playtime
Neither myself or my fiance used any offensive languageWe don't use it at home or in our everyday vocabularyComments were I fact made to me in regards to English being ***s second language and that in America we speak English so she should know English before she comes here and if not she should find a day care center that speaks spanishThe final day she came to pick the children up she was told that they would not speak to her because she did not know English and she should go back to whatever country she came fromAgain *** speaks fluent english
We did switch to another day care facility (*** *** *** ***) where we did receave orentaton, and continue to work successfully with the providerAfter looking at the online reviews it seems that our family is not the only family who has had problems with kidz r kidsThey have had several bad reviews
I hope this info can helpIt really is upsetting to myself and *** to read her blatant lies when being heald accountable for her actionsFurthermore to try to transfer the blame some how on us is horribly troublingI hope light can shine on the truth of this situation
Thanks so much for your help
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Ms [redacted] , I would like to address the companies response item by item if possible Pacifier, this was absolutely trueI'm not sure what I can do to prove as it I was her phone calls to my fiance requesting she left work because there was no pacifier She did inform us of the Co payWe recently found out (Monday morning10/05/14) that we were being over charged on our Co payIt was supposed to be per child and they were charging us per childWe were not aware of this until our day care vouchers were approved to transfer to another facility We were never given an orentation just a tour of the facilityOur previous day care did not use a swipe cardWe made this aware to her however she did not seem to care much in educating us on how to use it We did want the day care to go over his flash cards with him and they said they were unable toWe were not complaining about that because we understand that they have alot of kids to help with homework The homework time was shortened for more "play time" where the kids would watch moviesWe did mention that we would rather our son spend time studying and doing homework first before playtime Neither myself or my fiance used any offensive languageWe don't use it at home or in our everyday vocabularyComments were I fact made to me in regards to English being ***s second language and that in America we speak English so she should know English before she comes here and if not she should find a day care center that speaks spanishThe final day she came to pick the children up she was told that they would not speak to her because she did not know English and she should go back to whatever country she came fromAgain *** speaks fluent english We did switch to another day care facility ( [redacted] ) where we did receave orentaton, and continue to work successfully with the providerAfter looking at the online reviews it seems that our family is not the only family who has had problems with kidz r kidsThey have had several bad reviews I hope this info can helpIt really is upsetting to myself and [redacted] to read her blatant lies when being heald accountable for her actionsFurthermore to try to transfer the blame some how on us is horribly troublingI hope light can shine on the truth of this situation Thanks so much for your help Regards, [redacted]
Business Responded:
*** from the company called and stated that there were several discrepancies in the consumer's statement*** stated that the complaint regarding the pacifier is not true*** states that a child is allowed to have a pacifier as long as it has a holder
*** also stated that she had to address the co-pay with the consumer as wellConsumer is getting child care assistance and the County makes it perfectly clear as to how much the co-pay isConsumer's co-pay was to be *** states that every parent has an orientation, and she states that the consumer was given a handbook that addresses all policies including the pacifier policy, late fees, and ect*** states that the consumer is well aware of how the swipe card works, because she had just transferred from another daycare*** states that the staff is not to touch the swipe card under any circumstances, or they could be in big trouble*** states that the consumer was upset that the staff did not have the time to do the flash cards with her child(which was part of his homework), and she states that the consumer was notified in a newsletter that they had to cut back on home work time by minutes, so that they could make room for other activities.*** states that because they have student to one teacher it was very difficult to fit the flashcards in all of the time, and that the parents should take responsibility and help their children with homework as well*** stated that she never said anything to the foul, or belligerent to the consumer*** states that it was in fact the consumer who called her administrator a B***( *** ***)*** states that after the consumer caused a problem, she was asked to leave, and they have since terminated her services*** also stated that the child's shoes are still there at the center
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***,
I would like to address the companies response item by item if possible
Pacifier, this was absolutely trueI'm not sure what I can do to prove as it I was her phone calls to my fiance requesting she left work because there was no pacifier.
She did inform us of the Co payWe recently found out (Monday morning10/05/14) that we were being over charged on our Co payIt was supposed to be per child and they were charging us per childWe were not aware of this until our day care vouchers were approved to transfer to another facility.
We were never given an orentation just a tour of the facilityOur previous day care did not use a swipe cardWe made this aware to her however she did not seem to care much in educating us on how to use it
We did want the day care to go over his flash cards with him and they said they were unable toWe were not complaining about that because we understand that they have alot of kids to help with homework. The homework time was shortened for more "play time" where the kids would watch moviesWe did mention that we would rather our son spend time studying and doing homework first before playtime
Neither myself or my fiance used any offensive languageWe don't use it at home or in our everyday vocabularyComments were I fact made to me in regards to English being ***s second language and that in America we speak English so she should know English before she comes here and if not she should find a day care center that speaks spanishThe final day she came to pick the children up she was told that they would not speak to her because she did not know English and she should go back to whatever country she came fromAgain *** speaks fluent english
We did switch to another day care facility (*** *** *** ***) where we did receave orentaton, and continue to work successfully with the providerAfter looking at the online reviews it seems that our family is not the only family who has had problems with kidz r kidsThey have had several bad reviews
I hope this info can helpIt really is upsetting to myself and *** to read her blatant lies when being heald accountable for her actionsFurthermore to try to transfer the blame some how on us is horribly troublingI hope light can shine on the truth of this situation
Thanks so much for your help
Regards,
*** ***