Thank you for reaching out to usWe spoke to a woman named *** on April *** at the customer location provided, regarding a set of Walkie Talkies that initially worked, but had stopped workingWe suggested she try a new set of batteries and to try the walkie talkies outside in an open area for
optimal rangeIn the event any issues persisted, we explained that refunds and exchanges are handled at the place of purchaseThe customer said the store it was purchased from was hours away from her home and requested we refund or exchange the item directly[The customer did not disclose the place of purchase during the call.] We explained again that all refunds and exchanges are handled at the place of purchase as there is no warranty on the itemAt this time the customer asked to speak with a manager and was promptly transferred.The manager spoke to the customer, offered our suggestions, and reiterated she would need to return it to the place of purchase for an exchange or refundThe customer then stated the store was hours away and that she does not want a refund, she wants a new set of walkie talkiesTaking into account how far away the customer claimed the store to be, the manager offered to send a new set of walkie talkies, but she would be responsible for the cost of shipping and handling since all exchanges are meant to be dealt with at the place of purchaseThe customer proceeded to abruptly hang up on the manager. Understanding that our relationship with our customers is very important, we are still happy to make a compromise and send a new set of walkie talkies just for the cost of shipping & handlingHowever, refunds can only be handled at the place of purchase
Thank you for reaching out to usWe spoke to a woman named *** on April *** at the customer location provided, regarding a set of Walkie Talkies that initially worked, but had stopped workingWe suggested she try a new set of batteries and to try the walkie talkies outside in an open area for
optimal rangeIn the event any issues persisted, we explained that refunds and exchanges are handled at the place of purchaseThe customer said the store it was purchased from was hours away from her home and requested we refund or exchange the item directly[The customer did not disclose the place of purchase during the call.] We explained again that all refunds and exchanges are handled at the place of purchase as there is no warranty on the itemAt this time the customer asked to speak with a manager and was promptly transferred.The manager spoke to the customer, offered our suggestions, and reiterated she would need to return it to the place of purchase for an exchange or refundThe customer then stated the store was hours away and that she does not want a refund, she wants a new set of walkie talkiesTaking into account how far away the customer claimed the store to be, the manager offered to send a new set of walkie talkies, but she would be responsible for the cost of shipping and handling since all exchanges are meant to be dealt with at the place of purchaseThe customer proceeded to abruptly hang up on the manager. Understanding that our relationship with our customers is very important, we are still happy to make a compromise and send a new set of walkie talkies just for the cost of shipping & handlingHowever, refunds can only be handled at the place of purchase