KiefClean Incorporated

We (AdvantaClean) were called to provide water mitigation to [redacted] , at [redacted] , PA ***We were called to clean and dry the flooded area of their home, resulting from a flash floodWe responded to this call within minutesAdvantaClean provided water mitigation in accordance with the standards set forth by the EPA (Environmental Protection Agency), IICRC (Institute of Inspection, Cleaning and Restoration Certification) S-520, MICRO (Mold inspection Consulting and Remediation organization) and the New York City Department of Health and Mental Hygiene Guidelines on Assessment and Remediation of Fungi in Indoor Environments.We documented daily temperature, humidity and moisture readings that we utilized to compare to national standards to determine drying times and drynessOur goal was to provide the customer with the recommended industry drying standards to prevent further damageThese measurements were monitored on a daily basisAll of this documentation is available upon your requestOur pricing structure was based on all the services we provided (time, labor, services & equipment) and entered into a program called XactimateXactimate is a program designed and utilized by the insurance industryThis program is designed to determine the specific pricing for the services provide by remediation companies providing emergency water mitigation.We did not bill for the additional services we provided concerning, removal of all our equipment and then re-set up of the equipment, at the customer’s request [redacted] did indicate she had flood insurance, and was going to be submitting this claim to her insurance companyUsually in these circumstances we are notified by the insurance adjuster if there is discrepancy in our pricing when compared to the industry norm.If you have any further questions regarding this matter, please do not hesitate to call me ( [redacted] Regards, John

We (AdvantaClean) were called to provide water mitigation to [redacted], at [redacted], PA [redacted]. We were called to clean and dry the flooded area of their home, resulting from a flash flood. We responded to this call within 30 minutes. AdvantaClean provided water...

mitigation in accordance with the standards set forth by the EPA (Environmental Protection Agency), IICRC (Institute of Inspection, Cleaning and Restoration Certification) S-520, MICRO (Mold inspection Consulting and Remediation organization) and the New York City Department of Health and Mental Hygiene Guidelines on Assessment and Remediation of Fungi in Indoor Environments.We documented daily temperature, humidity and moisture readings that we utilized to compare to national standards to determine drying times and dryness. Our goal was to provide the customer with the recommended industry drying standards to prevent further damage. These measurements were monitored on a daily basis. All of this documentation is available upon your request.
Our pricing structure was based on all the services we provided (time, labor, services & equipment) and entered into a program called Xactimate. Xactimate is a program designed and utilized by the insurance industry. This program is designed to determine the specific pricing for the services provide by remediation companies providing emergency water mitigation.We did not bill for the additional services we provided concerning, removal of all our equipment and then re-set up of the equipment, at the customer’s request.
[redacted] did indicate she had flood insurance, and was going to be submitting this claim to her insurance company. Usually in these circumstances we are notified by the insurance adjuster if there is discrepancy in our pricing when compared to the industry norm.If you have any further questions regarding this matter, please do not hesitate to call me ([redacted].
Regards, John

Review: We received services for water mitigation for a recent flood damage to our home, although Advanta clean service was expedited and timely we were charged an astronomical rate for the service. Additionally, advanta clean recommend we keep fans running for a minimum of three days even though they were informed that we would be removing the carpet. Although the service was timely, the pricing was outrageous and we were charged almost triple the amount we had paid for the same service in the past performed by another company with the same outcome.Desired Settlement: None for Revdex.com info only

Business

Response:

We (AdvantaClean) were called to provide water mitigation to [redacted], at [redacted], PA [redacted]. We were called to clean and dry the flooded area of their home, resulting from a flash flood. We responded to this call within 30 minutes. AdvantaClean provided water mitigation in accordance with the standards set forth by the EPA (Environmental Protection Agency), IICRC (Institute of Inspection, Cleaning and Restoration Certification) S-520, MICRO (Mold inspection Consulting and Remediation organization) and the New York City Department of Health and Mental Hygiene Guidelines on Assessment and Remediation of Fungi in Indoor Environments.We documented daily temperature, humidity and moisture readings that we utilized to compare to national standards to determine drying times and dryness. Our goal was to provide the customer with the recommended industry drying standards to prevent further damage. These measurements were monitored on a daily basis. All of this documentation is available upon your request.Our pricing structure was based on all the services we provided (time, labor, services & equipment) and entered into a program called Xactimate. Xactimate is a program designed and utilized by the insurance industry. This program is designed to determine the specific pricing for the services provide by remediation companies providing emergency water mitigation.We did not bill for the additional services we provided concerning, removal of all our equipment and then re-set up of the equipment, at the customer’s request.[redacted] did indicate she had flood insurance, and was going to be submitting this claim to her insurance company. Usually in these circumstances we are notified by the insurance adjuster if there is discrepancy in our pricing when compared to the industry norm.If you have any further questions regarding this matter, please do not hesitate to call me ([redacted].Regards, John