Kiehl's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI called again this morning and Payment was issued to me Sincerely, [redacted] ***

Dear *,Thank you for informing us of your disappointing experience with our Customer Care CenterPlease note that that I have personally documented your request to our third party email vendorYou will promptly be removed from all further communication, inclusive of emails, mailers, etc., as you have requested in your complaintWe truly appreciate your valuable feedback.All the best, [redacted] ***

Revdex.com:At this time, I have not been contacted by Kiehl's regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Kiehl's regarding complaint ID [redacted] I have not been contacted since the voice message received on Friday 12/* In the message they left no return number to contact and they never called back again as they said they would in the message they submitted to the Revdex.com on 12/*Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI called again this morning and Payment was issued to me.
Sincerely,
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We’re sorry for the frustration you’ve experienced placing yourordersAt Kiehl’s, we verify billing and shipping addresses in an attempt toprevent fraudulent charges from impacting youAlso we only ship door to door.This is to ensure the condition and quality of your orderPlease know that we
called you directly at ***, 12/* and we promise to callyou again this afternoon to resolve your order

Revdex.com:At this time, I have not been contacted by Kiehl's regarding complaint ID ***I have not been contacted since the voice message received on Friday 12/*. In the message they left no return number to contact and they never called back again as they said they would in the message they submitted to the Revdex.com on 12/*Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Kiehl's regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Kiehl's regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by Kiehl's regarding complaint ID ***, however my complaint has NOT been resolved because:
Kiehl's representatives have continued refusing to provide any useful informationThe canned responses I've received was: "Unfortunately, we regret to
inform you that we are not able to fulfill an online order at this time with the information you have providedWe invite you to visit your nearest Kiehl's store or a retail partner who carries Kiehl'sFor your shopping convenience, we have provided a link of our store locator.*** Should you have any further questions, please contact our customer service department at the number listed below."When I asked them for an explanation behind disallowing me from purchasing through their website, the response was: "Unfortunately, we are unable to provide that information at this timeThe best recommendation that we can make is that you visit your nearest Kiehl's retailer."They have not contacted me with any additional information since.Sincerely,*** ***

Unfortunately there was confusion with your transactionalinformationSo the best solution for you is to visit your local Kiehl’s retailstoreWe invite you to join us in store for a complementary Kiehl’s HealthySkin Check at a time that works best for youPlease contact us if you needhelp locating
your nearest Kiehl’s storeSending greetings and best wishes from everyone at Kiehl’s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my
complaint has NOT been resolved because:
The company's response is disengenuous at best. Employees *** and ***, via their e-mails on 10/** and 10/**, gave contradictory information. That included one response that the product would be available in December. And now the company is giving a third response. This time, it will be available in March 2015. Moreover, the company decided not to even address my proposed resolution, which was quite fair and reasonable given that I am essentially pleading with the company to sell me its productKiehl's inconsistent responses and one sentence reply to my complaint clearly show that the representative the company has replying to Revdex.com complaints does not take their role seriously. It is unacceptable for a company to be so incompetent and deceptive.So now this complaint has become two-fold: one, Kiehl's can't give a consistent answer as to when its product will be in stock; and, two, Kiehl's corporate Revdex.com complaint handling office is deficient. Therefore, I kindly ask the Revdex.com to please escalate this matter to someone at Kiehl's that is more senior to the respresentative that initially responded to this complaint. In the meantime, please list this complaint as UNRESOLVED. Thank you.Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Kiehl's has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Kiehl's regarding complaint ID ***.Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A *** *** left me a message on *** 12/* however I just tried calling Kiehl's and it says their customer service is only open 9-5:M-F ESTNo one from Kiehl's has emailed me as I asked, which is the best way to get in touch with me and now as they only left a phone message I will have to wait until Monday to try and get in touch again.As to their response left here-- More than one of my phone calls with Kiehl''s was to confirm my shipping and billing addresses and still one one got back to me as they said they wouldI'm not sure what they mean they only ship "door to door." This can't possibly mean they only ship to billing addresses as the only order of mine they did process was a gift to a non-billing address and numerous orders I tried to place I tried to have shipped to my billing address and they didn't work I would like Kiehl's to contact me via the email I provided and if they would like to get in touch via phone to email me a phone number I can reach them at as I am frequently away from my home phone.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Kiehl's regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by Kiehl's regarding complaint ID ***, however my complaint has NOT been resolved because:
They promised to solve the issue but I did not hear back since then
In order for the Revdex.com to appropriately process your
response, you MUST answer the question above
Sincerely,
*** **

We have provided the customer with the requested replacement product