Kight's Medical Corp.

I would NEVER have agreed to have this "company" provide my mother's wheelchair had I known the TERRIBLE customer service, billing practices, and the inability to truthfully answer a question that has been shown to me over the last 13 months !!! If you are in need of any type of medical equipment and would like professional service DO NOT use Kight's Medical. In my opinion ANY other company can do better.

I have tried repeatedly to resolve this issue on my own and have been unsuccessful. I am being charged for equipment that was returned. My daughter had surgery on October 10th 2014, at [redacted]. She was discharged the following day on October 11th 2014. That is the same day we had our first of many unpleasant experiences with Kight's Medical Corp. On that day we were supposed to be getting a pediatric wheelchair for my child. The first wheelchair that was brought to our room was missing several pieces that I had to point out to the Kight's worker who brought it. We were told that they would bring another wheelchair so that we could go home, and four hours later they brought an adult size wheelchair and said that was all they had. At that time they advised us to return the wheelchair to [redacted] at her 6 week checkup, and that they would pick up the wheelchair from there. On November 25th 2014, 2 days before Thanksgiving, we did exactly as we were told and returned the wheelchair to[redacted] at her checkup. March of 2015 rolls around and I receive the first bill from Kight's, charging me for the wheelchair that was returned. I immediately called and asked what was going on. I was told at that point that they did not have the wheelchair and that I was responsible for paying for it, even though it was returned, and not to mention never used because my daughter was far too small for it (only 4 years old). I told them I had returned the chair and they advised me to write down the VIN # of the chair and call[redacted]. I called and was told that they have no idea what to do about a situation like this, and to tell Kight's to contact them. I called Kight's back and was told again that they weren't willing to help at all and that I needed to pay for the chair. Fast forward to June 22nd 2015, and my daughter is having surgery again. Of course the next day on June 23rd 2015 I did not want to deal with Kight's again. However this representative seemed to know what she was doing and was helpful. I talked to her about our past issues and she told me that she knew of the case I was talking about and that it was a hassle, but that the wheelchair had been found at[redacted] and she would tell them to stop billing me for it. At that time we received a walker from Kight's that had wheels on the front legs and wasn't supposed to, and that they would send us the correct legs for the walker as it was useless without them. Well as you can imagine, the legs for that never came so she was never able to use it either, same as the wheelchair. The bills are still rolling in, I've called repeatedly and no one will help me, they just keep saying I have to pay for a chair that I don't have. The last time I called I was told that I would have to pay approximately $300 a month indefinitely for a chair that was returned. I even asked what the total of the chair was, and was told it didn't matter it was a service fee as well. I asked if they'd still be billing me in 20 years for something that I was told is in their possession and they obviously had no answer for that. I have tried so many times to fix this situation but this company is absolutely impossible to do any business with. Now they have sent a claim to a debt collector for a debt that I don't owe. I refuse to be a victim to their get rich quick scheme. Any help in this matter would be greatly appreciated.Desired SettlementI do not want any further bills sent to me from Kight's or their collection agency. I refuse to pay for equipment that I do not have. I do not want to deal with them for any reason as I have tried on numerous occasions to resolve this matter to no avail. Their employees need to be better trained on the equipment itself and on the advice they give in person and over the phone. I feel sorry for anyone who has to deal with them, especially when going through surgeries with a small child.Business Response I will be more than happy to review the account, I will just need the patient ID/Name, DOB, and current address to move forward. Consumer Response As stated by the Revdex.com, I will not post any private information on this post [redacted]. Also, I have spoken with several employees at this company many times and have not been helped in any way as of yet. Am I supposed to keep wasting my time on the phone with a company who is going to tell me the same story every time? We are currently at a stand still, as you demand to be paid for a wheelchair that I refuse to pay for because it was returned. With that being said, who exactly should I ask for if I do call so that they are aware of the situation? I am tired of telling this story over and over to everyone who works there that can't find a solution. SO who exactly (name and number) should I ask to speak to?Final Business Response You are more than welcome to not provide information necessary to help you but since you filed your complaint with the Revdex.com I was trying to accommodate you through this compliant process. You are more than welcome to call the office at [redacted] and speak with a manager.

Returning a Heavy Duty Rollator that was denied by[redacted]. They won't return full $50 copay, but charge me a $30 restocking fee.My account number is[redacted]. I've talked to a couple of people but have not come to a deal that I like. I had no control over [redacted] turning downthe equipment.Desired Settlementnot to be charged a $30 restocking fee.Business Response A refund request started processing for $20 on 8/5/15. These refunds could take up to 90 days but typically do not take that longFinal Business Response

I am owed $400 back from this company and they will not pay me back.Refunding a deposit of $400.00 for a Biliblanket.On February 27th, 2016 my newborn son was diagnosed with Jaundice. We were referred to Kights to rent a Biliblanket for my son. We had to pay a $400.00 deposit on this Biliblanket. After we returned the Biliblanket we were sent multiple different bills saying we owed money. Our insurance covered and paid them. It has been months now and they wont give us our deposit back. I have called 4 times trying to get my money back with the same response, that it is processing or they will refile with their supervisors to give me a refund. Our insurance paid them months ago and I still have not gotten my money back!Desired SettlementI just want $400 back from this company.Business Response Contact Name and Title: [redacted] accountingContact Phone: XXX-XXX-XXXXContact Email: [redacted]@kightsmedical.comYes, a $400 deposit for a Biliblanket was received from the insured. Insurance was filed and insurance company determined $155.76 was applied to insured's deductible. Therefore, insured is due a refund of $244.24 which we are mailing out today 6-14-16

I would NEVER have agreed to have this "company" provide my mother's wheelchair had I known the TERRIBLE customer service, billing practices, and the inability to truthfully answer a question that has been shown to me over the last 13 months !!! If you are in need of any type of medical equipment and would like professional service DO NOT use Kight's Medical. In my opinion ANY other company can do better.","neg-1

Returned a nebulizer unopened at request and after 3 month was told I owed 45 for it.never used opened or requested the deviceSigned recipient did not use did not open returned in Box at company request promptly was never told was a fee.E months later company issues b I all for $45.after it was returned.was not part of initial agreement. Predatory practices unconscionableDesired SettlementRemove predatory feeBusiness Response Our patient/client was in possession of our product, a nebulizer, since February, 2016. It was returned in April, 2016. We had a choice of charging a restocking fee of $30.00 or charging the rental fee of $13.72 (set by the insurance company) for each of the 3 months the product was kept. The $30.00 restocking fee was less than the total rental of $41.16. In either situation, a $15.00 late fee was accessed on the account for dismissing multiple notices from us of the balance due. At this point, the account is scheduled to proceed to our formal collections process for the $30.00 restocking fee plus the $15.00 late fee. We're willing to compromise by waiving the $15.00 late fee if the $30.00 restocking fee is received within 1 week. This will also eliminate the need to proceed to a formal collections process.Consumer Response I WAS DISBURSED A NEBULIZER THAT I DID NOT ASK FOR AND NEVER OPENED.WAS TOLD INSURANCE WOULD PAY FOR IT.AFTER 3 MONTHS KIGHT TOLD ME PAYMENT. WAS DENIED AND ASKED THAT I RETURN. IT WHICH I DID IMMEDIATELY UNOPENED AND UH AVE RECEIPT FOR THE RETURN. I WAS NOT TOLD THERE WOULD BE A RENTAL FEE.TY HEY WAITED TY HRE MONTHS TO ASK FOR IT.I DIDN'T. WAIT THREE MONTHS TO RETURN IT.I SHOULD NOT HAVE TO PAY RENTAL BECAUSE. I DID NOT GET NOTICE TILL THERE MONTHS LATER. WHEN INFORMED I RETURN IT UNOPENED INSTANTYLY.ITS NOT MY FAIL THEY WAITED 3 MONTHS TO ASK FOR IT.THEY HAD MY ADDRESS. I WAS NOT TOLD IT WAS A RENTAL NOR WAS I MADE AWARE OF OR R ENTAL FEES UNTILNow.Again this is PREDATORY PRACTICES.ON DISABLED PEOPLE.UNCONSCIONABLE AND WITH MALICEFinal Business Response Our position stands as responded earlier. We're willing to waive the $15.00 late fee but the $30.00 restocking fee is owed in lieu of charging the 3 months' rental price (after insurance) which would be higher. Complaint's insurance benefits were denied by the insurance company leaving complaint responsible for the charges that should have been expected for the transaction.

Refunding a deposit of $400.00 for a Biliblanket.On February 4th, 2016 my newborn son was diagnosed with Jaundice. We were referred to Kights to rent a Biliblanket for my son. We had to pay a $400.00 deposit on this Biliblanket. After we returned the Biliblanket we were sent multiple different bills saying we owed money. Our insurance covered and paid them. It has been months now And they still wont give us our deposit back. We have called numerous times trying to get our money back with the same response, that it is processing. Our insurance paid them months ago. We have been refunded by everyone else. Desired SettlementI would like my $400 deposit back ASAP. It has been way to long for them to not have given my own money back. It is causing financial issues for my family.Business Response We have reviewed the complaint submitted regarding a $400 deposit. We agree he rented a Biliblanket from us and paid a $400 deposit towards the 7 months of rental. We have filed insurance on his behalf, but to date, we have only received one payment from the insurance company because they only pay once per month on a rental (not the full amount in one payment). For the first month, insurance paid $44.13 leaving a co-pay of $7.79. Normally we would hold the deposit through the insurance payment process during the full rental period. However, we understand patient's point of view and we want our customers to be satisfied with our product and our service so we are going to refund him $392.21 which is the $400.00 minus the co-pay for the first month's rental. The check will be issued and mailed from our Morrisville office within 48 hours.Consumer Response Thank you for your understanding, and I will be on the lookout for the check in the mail.