Kihei Auto Sales Inc.

To whom it may concern:
ID # ***Regarding the complaint,filed from *** ***.They purchased a *** from us 4/08/2015.They purchased the vehicle off Island sight unseenThe Customers were well informed that the vehicle is old, and in poor condition.The vehicle was
running at the time,the four wheel drive worked,and that's itNo a/c,tires inpoor condition, rust,along with other minor issues.Due to the popularity of this vehicle,it did not seem to matter too many onlookersWe always recommend people to fly over,have a friend or mechanic,to look at the vehiclebefore purchaseThe complainant did not opt to do this Uponpicking up the vehicle,they called with reports of overheatingAfter Listening to their issue,we reminded them that the vehicleis As ISWe made it clear that the Vehicleis as isHowever we decided to help, and purchased them a radiator, and thermostatWe even paid for a mechanicto install itAfter assuming we did a good deed, and thought we would no longer receivephone calls,they kept cominginWe explained once more that the vehicle is as IsThat'swhat they signed during the purchase process.They were given the opportunity tohave it inspected beforepurchaseVehicles are in need of constantupkeep especially when they are that old.We believe that we have gone above and beyond,with this customer.SincerelyKihei Auto Sales

To whom it may concern, I am responding to a customer complaint from a *** *** on a door *** rental from 02/24/16-02/27/The *** was completely empty when we recovered the *** with a flat tireThe tire was deemed to have gone flat because of a nail in the tire that could not be
repaired by Goodyear Tire Center in KiheiIn retrospect Mr*** is technically responsible for the damaged tire but we decided to meet him half way being that the tire and the labor would be around the same amount as the gas chargeThe *** has a gallon tank and when you multiply that by a gallon it comes out to $not including taxAlso the second vehicle that we exchanged Mr*** in to he brought that back at 7/full which subsequently meant that we needed to charge him $plus taxAlthough the amount seems stern, by taking care of the tire replacement for the customer we saved him roughly $out of his own pocketI believe we went above and beyond what we needed to to for Mr***Aloha

Initial Business Response /* (1000, 7, 2014/05/12) */
05/12/14
To whom it may concern,
I am responding to a complaint made by a Mr. [redacted] case # [redacted]. The 2005 [redacted] was purchased by Mr. [redacted] on April 29, 2013 from Kihei Auto Sales with the lienholder being...

[redacted]. The vehicle was traded in by the previous owner on April 22, 2013 which is one week from the purchase date. Despite our many efforts on pleading with Mr. [redacted] to let us look at the vehicle first, he insisted on purchasing the vehicle the way it was with the promise in writing that we would fix the 4-wheel drive free of charge. He was told that he would need to be patient by both the owner and me since we did not know the root of the problem.
We had a specialist come in to take a look at the issues and fix the 4-wheel drive. There were many different reasons on why the 4-wheel drive would not engage. From the transfer case actuator and to the internal shaft from the front end to the drive line, all of these problems along with the ordering of all the parts lead to the vehicle being repaired for quite some time. However, while the vehicle was being repaired we provided Mr. [redacted] with a free rental vehicle for him to use in his everyday life. The truck was never on an unsecured lot while it was in the possession of the specialist with the lot being locked and secured every night at time of closing.
At no point in time was Mr. [redacted]'s job ever threatened due to not selling the vehicle back. With all the mechanical issues along with the length of time to repair the vehicle, the owner gave Mr. [redacted] the option to sell the vehicle back to the company and the owner would return all the money Mr. [redacted] had paid for up in to that point. Mr. [redacted] still wanted the truck and agreed to wait for it to be repaired.
When the 4-wheel drive was finally fixed, it was brought to Mr. [redacted] and his mom's attention what was done to the vehicle from step one all the way to the end. The 4-wheel drive was able to engage but the specialist informed them that the lift on the truck due to lack of care from the previous owner, was eventually going to cause these problems to return. We have documentation stating all of this. Shortly after receiving the truck back Mr. [redacted] and Kihei Auto Sales parted ways on August 2, 2013 and due to legal matters, we cannot comment on his parting at this time.
In order for Mr. [redacted]'s financial institution, [redacted], to finance him, there had to be an "addendum to Master Dealer Agreement" signed by our finance manager to agree to buy the vehicle back just in case Mr. [redacted] became delinquent on his payments and the truck fell in to repossession status. According to [redacted], this agreement was needed to be put in to place due to the fact that Mr. [redacted] was an employee of Kihei Auto Sales at time of purchase. In January of 2014 Mr. [redacted] allegedly fell behind on his payments and due to the nature of the "addendum to Master Dealer Agreement" Kihei Auto Sales was left with no choice but to buy the vehicle back from [redacted] due to the terms of that agreement. A check was cut on February 10, 2014 for $15,511.85 that was electronically wired to [redacted]. At this point the truck became property of Kihei Auto Sales and the contract between Mr. [redacted] and [redacted] was void. Also at time of purchase Mr. [redacted] needed $8,000 for a down a payment in order for [redacted] to agree to finance the vehicle for him. Of that $8,000, Mr. [redacted] paid $4,800 up front and Kihei Auto Sales paid $3,200 of that which Mr. [redacted] promised in writing to pay back. As of this moment Mr. [redacted] has paid $1200 in which $2000 is still owed to us at this moment in time.
After I took possession of the truck on approximately February 25, 2014, it did not come back in the same shape it was sold. The original tires and rims that were on the vehicle when the truck was sold were replaced by a cheaper set of tires and rims. After sending it to a specialized shop, it was brought to our attention that it would need new wheel bearings, ball joints, tie rods, a rack and pinion, and a new exhaust. All of this along with labor will cost us over $5,000 that we need to Indore to get the truck to sellable condition.
In closing we feel that we went above and beyond to help Mr. [redacted] with the issues of the vehicle. At no point is it our fault that he could not make his payments to his financial institution. When it comes to having his truck repossessed his issues lay solely with [redacted] in which it was their decision to stop financing Mr. [redacted]. Not only do we maintain that we owe him no type of monetary reimbursement but we also intend on collecting any money that is owed to us do to an unpaid down payment, as well as any repairs that needs to be done due to Mr. [redacted] lack of care.
If you have any questions regarding any of these issues, I can be reached Monday through Friday from 10am-6pm and Saturday 9am-4pm.
Mahalo Nui Loa,
[redacted]
Kihei Auto Sales
General Manager
Initial Consumer Rebuttal /* (3000, 9, 2014/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
May 14, 2014
To whom it may concern,
Mr. [redacted] stated in paragraph #1 that "Despite our many efforts on pleading with Mr. [redacted] to let us look at the vehicle first, he insisted on purchasing the vehicle the way it was with the promise in writing that we would fix the 4-wheel drive free of charge." Note: Kihei Auto agrees to fix the 4-wheel drive, I would think that they already knew what was wrong with the truck. I don't ever remember them trying to persuade not to purchase the truck. In fact it does appear that Kihei Auto went to great lengths to secure the financing. According to Mr. [redacted] in paragraph #5, he states there had to be an "Addendum to the Master Dealer Agreement" that was signed by their finance manager (Mr. [redacted]?). As to the addendum, I was not aware of any addendum nor do I have any copies of this addendum. I thought that there was to be full disclosure of anything pertaining to the auto, or auto financing. I am now finding out this was not the case. I have to question if this is a legal procedure and in fact may seek legal advice now that I am aware of the addendum. Also, I am requesting a copy of this document, refusal to supply me with a copy may be construed that there is in fact something to hide.
Let's talk about this addendum to the sales agreement. According to Mr. [redacted], Kihei Auto Sales entered into this agreement with [redacted]. Mr. [redacted] states that this agreement had to be in place in order for [redacted] to finance my loan. Mr. [redacted] goes on to state that this agreement was in place in case I became delinquent on my payments and the truck fell into repossession. He also states that according to [redacted] this agreement was needed because I was an employee of Kihei Auto Sales. I fail to understand what me being an employee of this company has to do with this addendum or for that matter the purchase of this vehicle. However, this "Secret Addendum" does give the appearance that Kihei Auto Sales had the advantage in this sales agreement. It also makes sense as to why Mr. [redacted] could threaten to terminate me if I didn't sale back the truck to him on July 3, 2013. I lose my job can't make the payments the truck goes back to Kihei Auto Sales. This does not sound legal!! I must state that at NO time was I ever informed by [redacted] that I was now looking at having my truck repossessed. Nor did [redacted] inform me of this Addendum to my loan.

In paragraph #2 Mr. [redacted] talks about the 4-wheel drive. He states that the company had a "Specialist" come in to take a look at the issues and fix the 4-wheel drive. My truck was turned over to the company in May, I am not sure of the exact date. They had the truck on a lot until late July. During this period I never saw any invoices for parts, or any broken parts. Mr. [redacted] talks about the many reasons as to why the 4-wheel would not work however he never states what the problem with the 4-wheel drive was or what the fixed. He does mention the transfer case actuator and the internal shaft from the front end. Where those the problem? Was that what was fixed? In the later part of July when I received the truck back the first thing I did was to try and engage the 4-wheel drive. Now mind you this is not a get out and lock the hubs and then move the shifter into 4 high or low. This is push a button and then everything from there is electronic 4-wheel drive. When I engaged the 4-wheel drive it showed that it engaged, but from that point on there was a loud bang, and the entire truck would violently shake. I informed Mr. [redacted] about what happened and just as I was doing this the owner of the company Mr. [redacted] comes in. Both I and Mr. [redacted] took the truck for a drive. Mr. [redacted] in fact drives the truck this time, he engages the 4-wheel drive and immediately says "Oh that's not right." Mr. [redacted] then states that he will see to it that it gets looked at by someone else. It never does and within two weeks I am terminated.
As for their "specialists" I spoke with him prior to getting my truck back. It's apparent that he didn't fix the 4-wheel drive. Also if Kihei Auto Sales is going to refer to him as a specialist can they prove that he is a specialist in repairing electronic 4-wheel drives such as what was on this truck and can he provide proof of his knowledge of high performance lifts such as what was on the truck? Also, can they provide copies of his credentials and name. I am requesting information on their specialist because I know that he is not an employee of Kihei Auto Sales. What is his business name and does he have a license. Where exactly does he operate said business? I believe that in the State of Hawaii a license to operate a business is required.
In paragraph #3 Mr. [redacted] talks about how my job wasn't threatened. First of all Mr. [redacted] was not present when me and Mr. [redacted] the owner of the company argued. We had argued because I wanted to know when my truck was going to be done and when would I get it back (They had already had the truck for about a month and a half). The argument became heated and Mr. [redacted] at that point threatened to terminate me if I didn't sell him back the truck. Mr. [redacted] makes reference to this selling back of the truck in this same paragraph. Remember now they have the hidden addendum that I am not aware of. Because of the heated argument I left work that day which was July 3, 2013 about 1130. I then called my mother [redacted] and explained to her what had just happened. In turn she called Kihei Auto Sales to speak with Mr. [redacted] and was told that he had left. Over the next several hours Mr. [redacted] and my mother exchanged several phone calls about what he had threatened to do. Actually, Mr. [redacted] called my mother several times she didn't call him. Mr. [redacted] as I stated was not present he hadn't come to work yet that day.
I found out about them purchasing the truck on February 11, 2014 when I went to make the late payment and the current payment. I was told by [redacted] that I would have to contact Kihei Auto Sales. I called that day and I spoke with Mr. [redacted]. He informed me that they now owned the truck I told him that I was going to make the payments. He told me that was not possible. If I wanted to keep the truck I would have to come up with the entire amount of $15, 511.00. They knew I couldn't do that so in the end they get to keep the truck which is what they always wanted, I lose out on all of my money.
Later this day a lady came to my house and told me she had a repossession order for the truck. We talked for several minutes but she didn't take the truck and then left. Mind you this is on February 11th. According to Mr. [redacted] they only became the owners of the truck as of February 10th. So I have to ask how is it that they have a repossession order for a vehicle that fast and [redacted] didn't communicate to me anything about repossessing the truck. Therefore I am requesting all documentation on this purchase of the truck from [redacted] and the documentation pertaining to the repossession order. If Kihei Auto Sales fails to supply such documents I believe that shows again they have something to hide.

In paragraph #7 Mr. [redacted] states that the truck was not in the same shape as when it was sold. I am not aware of any contract that says that I can't change the tires and rims seeing as how I and [redacted] were the owners. *ihei Auto Sales chose to purchase the loan / truck sight unseen. As far as the wheel bearings, ball joints, tie rods, a rack and pinion and new exhaust. I drove that truck for 6-7 months those mechanical things do not wear out in that time frame. *ind of sounds like that was some of the other undisclosed mechanical issues the truck had when I purchased it. There again can they provide prove of all the items that need to be repaired and maybe we should have their "Specialist" have some input on this. Like maybe the specialist can say just how all of these parts can go bad in 6-7 months.
One of the last things Mr. [redacted] states that they "Intend on collecting any money that is owed to us for the unpaid down payment, as well as any repairs." This is my response to that if you're planning legal action or collections I welcome it because then it will definitely go to litigation. Then the truth will come out. Kihei Auto Sales has much more to lose than I do.
I fully expect to receive copies of all of the requested documentation. I am hoping we can resolve this without going to court.
[redacted]. [redacted]

Complaint: [redacted]
I am rejecting this response because:
The tire was damaged when I picked up the vehicle.  I had to point this out when I initially picked it up and the staff took the vehicle around back, inflated the tire and told me it was fine.  It is not my fault that their vehicle had a damaged tire when I took possession of the vehicle.  This was clearly the case since the tire was low and needed air - filled by [redacted] - when I picked it up.  And as I said, their staff assured me the tire was fine.  
Regarding the gas, it should be obvious that I could not replace the gas in a vehicle that was stuck on the side of the road due to their improper maintenance?  The gas is no longer my responsibility - especially not at the ridiculously high fee. It is [redacted]'s responsibility as a result of their poor vehicle maintenance.
In relation to the replacement vehicle's gas, I drove 11 miles from [redacted] to the airport.  Is [redacted] suggesting that their replacement vehicle gets 88 miles on a full tank of gas?  So either [redacted] did not provide a car with a full tank of gas or a [redacted] gets 5.17 mpg.   I dispute their claim that I used 1/8th of a tank of gas.  And regardless, we no longer had time to get gas as we needed to rush to the airport to make our flights - again, due to the negligent maintenance of the original rental vehicle from [redacted].  I haven't even mentioned the rust frozen jack in the back of the [redacted] that kept us from changing the tire ourselves.  Or that fact that the [redacted] could not have been "All out of gas" when the tire went out.  
Sincerely,
[redacted]

To whom it may concern,
 
I am responding to a customer complaint from a [redacted] on a 4 door [redacted] rental from 02/24/16-02/27/16. The [redacted] was completely empty when we recovered the [redacted] with a flat tire. The tire was deemed to have gone flat because of a nail in the tire...

that could not be repaired by Goodyear Tire Center in Kihei. In retrospect Mr. [redacted] is technically responsible for the damaged tire but we decided to meet him half way being that the tire and the labor would be around the same amount as the gas charge. The [redacted] has a 22.5 gallon tank and when you multiply that by 6.95 a gallon it comes out to $156.38 not including tax. Also the second vehicle that we exchanged Mr. [redacted] in to he brought that back at 7/8 full which subsequently meant that we needed to charge him $16.05 plus tax. Although the amount seems stern, by taking care of the tire replacement for the customer we saved him roughly $160 out of his own pocket. I believe we went above and beyond what we needed to to for Mr. [redacted]. Aloha.

Complaint: 10970290
I am rejecting this response because:
 Yes you did this and you did that but failed to mention how terrible the customer service is. I was yelled at numerous times by the rental car manager. I just want everyone to know the hardships I'm going through with this company and to suggest to every car buyer to consider buying from a bigger dealership where you will get more help when your car breaks Not this you bought it as it Attitude. And you could have did more and the rental car was not trashed and I did not ruin the tires. Customer service is terrible. Thats my point and I should have not been charged half the price for a broken car it should have been free and I also should not have been charges 75 dollars for the car having dirty carpets and I have pictures of this so called trashed car.
Sincerely,
[redacted]

12/14/2015





Revdex.com of Hawaii, INC
to whom it may concern
ID#[redacted]
Regarding the complaint, filed by [redacted] 
[redacted]   
We sold a [redacted] to [redacted]l [redacted] on 4/10/2015.  5 months later, as the complainant...

mentioned,
they had trouble with their vehicle. They did purchase a warranty. It did run
through our mechanic shop. Our certified techs diagnosed, as they always do,
starting with the most obvious and working through to get the proper diagnoses.
A part that was needed was on national back order. We were fortunate to get it
here under a week. After we fixed that issue it was quickly realized that unfortunately
 there was a bigger issue. We recommended
they take it to a shop that is equipped to handle Transmission Jobs. At this
time we did not charge the customer anything. No parts. No labor.
While the vehicle was out of commission we reached an agreement to get her into
a Rental car for $20 dollars a day.
The Customer does live far away, about 60 miles away in
Hana Maui. She was renting a [redacted]. She did call about it having trouble
not starting properly. We offered to have it repaired at a nearby facility, so the
complainant  wouldn’t have to drive all
the way back. It was agreed that would be the best solution.
It was brought to [redacted], we received a bill for
$26.83. [redacted] could find nothing wrong with the vehicle. It was latter
brought to our attention that her uncle or someone  looked at it and tightened the battery cable,
and then it was working properly. Because of the inconvenience we dropped her
daily rental rate to $10 dollars a day. However when she returned the car it
was trashed. The inside was beyond filthy. Even the tires were chewed up so bad
we had to buy new tires. Yes we did charge her $75 dollars for returning the vehicle
in that manner.
 
When you purchase a vehicle in Hawaii it is AS IS. Its
stated, and signed next to in several areas. This is why we offer an extended
Warranty. We do not build or warranty the [redacted] product, or any make for that
matter. [redacted] no longer warranties this truck because of the age. Unforeseen
circumstances are always a possibility. The complainant obviously agreed with
that when they purchased the aftermarket warranty. It is only $100 dollar deductible,
then the transmission should be as [redacted] as new. Im sure they will have many
happy miles with their truck.
We believe that we have done all that we can for the
customer.
Sincerely Sales Manager
KIHEI AUTO SALES

To Whom it may concern,
 
As stated before the vehicle's tire was damaged with a nail in the tire. We received this news not from our own service shop but from a third party company that has no valid interest from either side. Again the customer picked up the vehicle on the 24th and the incident took place on the 27th. A tire doesn't go completely flat over 3 days time without it being noticed. The damage of the tire occurred while it was in Mr. [redacted]'s possession and as a courtesy to him we decided to meet him half way by paying for the tire and he was responsible for the gas. This is more than a fair trade off in our opinion. All we are stating is he be responsible for the gas he used in both of the vehicles he received from us. No credit should be given due to the above stated circumstances. Mahalo.

To whom it may concern:
ID # [redacted]Regarding the complaint,filed from  [redacted].They purchased a [redacted] from us 4/08/2015.They purchased the vehicle off Island sight unseen. The Customers were well informed that the vehicle is old, and in poor condition.The vehicle...

was running at the time,the four wheel drive worked,and that's  it. No a/c,tires inpoor condition, rust,along with other minor issues.Due to the popularity of this vehicle,it did not seem to matter too many onlookers. We always recommend people to fly over,have a friend or mechanic,to look at the vehiclebefore purchase. The complainant did not opt to do this.  Uponpicking up the vehicle,they called with reports  of overheating. After Listening to their issue,we reminded them that the vehicleis As IS. We made it clear that the Vehicleis as is. However we decided to help, and purchased them a radiator, and thermostat. We even paid for a mechanicto install it. After assuming we did a good deed, and thought we would no longer receivephone calls,they kept comingin. We explained once more that the vehicle is as Is. That'swhat they signed during the purchase process.They were given the opportunity tohave it inspected beforepurchase. Vehicles are in need of constantupkeep especially when they are that old.We believe that we have gone above and beyond,with this customer.SincerelyKihei Auto Sales

To whom it may concern:
Recently we received a letter from you pertaining to [redacted]. Yes her car was repossessed along with her- belongings. As stated in her letter she fell behind on her car payment. On her contract it clearlystates, even if you...

fall behind one day on payments we have the right to repossess the vehicle. However our policy is to allow the customer to fall as far as 60 days behind in payments. We do everything we can to help our customers stay in the vehicle. We communicate regularly, as you can imagine we would like to be compensated for our services.Most of the time it requires good faith on our part to allow time to pass without receiving funds.  Once we repossess the vehicle, the consumer has 10 days to get their account current or pick up their belongings. After which, if the customer  fails to respond to phone calls, E-mails and or Texts, we consider the car and everything in it no longer wanted by the previous owner. We cannot hold on to everyone's belongings, on the chance they might want them after the 10 day period, we are not a storage facility. As stated on her letter  we repossessed the vehicle on 10/17/2014 and now on 11/28/2014 her husband comes back to collect the belongings.  As it is now a month and half later, and not 10 days, we no longer have any belonging left in said vehicle.

Complaint: [redacted]
I am rejecting this response because:The tire was damaged when I picked up the vehicle.  I had to point this out when I initially picked it up and the staff took the vehicle around back, inflated the tire and told me it was fine.  It is not my fault that their vehicle had a damaged tire when I took possession of the vehicle.  This was clearly the case since the tire was low and needed air - filled by [redacted] - when I picked it up.  And as I said, their staff assured me the tire was fine.  Regarding the gas, it should be obvious that I could not replace the gas in a vehicle that was stuck on the side of the road due to their improper maintenance?  The gas is no longer my responsibility - especially not at the ridiculously high fee. It is [redacted]'s responsibility as a result of their poor vehicle maintenance.In relation to the replacement vehicle's gas, I drove 11 miles from [redacted] to the airport.  Is [redacted] suggesting that their replacement vehicle gets 88 miles on a full tank of gas?  So either [redacted] did not provide a car with a full tank of gas or a [redacted] gets 5.17 mpg.   I dispute their claim that I used 1/8th of a tank of gas.  And regardless, we no longer had time to get gas as we needed to rush to the airport to make our flights - again, due to the negligent maintenance of the original rental vehicle from [redacted].  I haven't even mentioned the rust frozen jack in the back of the [redacted] that kept us from changing the tire ourselves.  Or that fact that the [redacted] could not have been "All out of gas" when the tire went out.  
Sincerely,
[redacted]

Regarding the complaint, filed by [redacted] [redacted]We sold a 2001 Mazda B3000 to [redacted] D [redacted] on
3/31/17.  This is a touchy subject since
[redacted] is Lance V[redacted]’s Ex Girl Friend. [redacted] came to us with no money, bad
credit and no one in her family willing to co-sign. So Lance...

V[redacted] paid her
down payment, so as to help [redacted] so she could continue going to work. As far as fair purchase price and interest. Fair Dealer Retail on that
particular truck at the time of sale is over $6000 dollars, and Carfax suggests
its worth mid $7000 for our area. Regarding the interest rate 23.99% is what
she qualified for.We received the truck 1/31/2017 and ran it through our
shop. Repair by our certified mechanics came to $2913.91c to get truck up to
par. As all used cars are in Hawaii sold are as is, we feel that putting our
best product possible on the line to continue our stellar reputation and
receive repeat customers are of the utmost importance. On 5/3/2017 [redacted] brought the vehicle to our service center. The road
test revealed a minor noise from front tires and a slight exhaust leak from
drivers side. Customer declined repairs. On 5/18/2017 [redacted] called Lance
V[redacted] and asked for help with the truck. He approached me and we got it into
the shop at our earliest opening. After it arrived my service writer informed
me that the vehicle had already been in there a few weeks prior for the same
thing. He explained that the issues found were very minor and did not need to
be addressed at this time, and that is what we passed on to [redacted], along with
us comping the diagnostics When you purchase a vehicle in Hawaii it is AS IS. Its
stated, and signed next to in several areas. Unforeseen circumstances are
always a possibility. The complainant obviously agreed with that when they
purchased the vehicle We believe that we have gone above and beyond for the
customer. If you look at our reviews we are famous for helping our customers,
and going above and beyond what is required from a car dealership.What
I can do… Please have our Client give us a call and we will try and remedy the
situation.

Complaint: [redacted]
I am rejecting this response because:  I do not have documentation but would have to rely on testimony from employees.  I brought the car back in immediately after picking it up and hey looked at the tire and filled it up with air and sent me on my way. Any statement from the dealer that the tire was fine when I get the vehicle or that he damage occurred while I had the car is a bald faced lie. All I can tell you is that this company is lying about what happened and changing their story as they go when necessary. First they said the charge as to pay for he fire. Then they said it was for gas, and now say the previously damaged tire was my fault.  This is a dishonest, poorly run, charlatan of a company.   I would warn all against doing business with them. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: we did not purchase a [redacted] tacoma we purchased a [redacted] pick up also it was paid in full on 4/16/15 we have the receipt from kihei auto sales reference number [redacted]. Frank was our sales person that we worked with both me and my girlfriend we asked about the tires and where told it was in great condition we also asked about any other issues that we need to be aware of any thing damaged or broken or missing? because we need to take this into consideration because of the cost to replace or fix we understood their was minor rust which was fine but we where told no the truck runs great only to find out that once it was shipped to us the day we got it off the barge it overheated that SAME day and the tires where horrible!!!! like javin just stated in his message tires in poor condition. we called and spoke to javin who didnt want to help us at 1st and then decided too which we greatly appreciated but since getting the truck we have had non stop problems because the tires are bad we cant really drive the truck because its unsafe then a tire fell off and we took it into [redacted] tires here in kona Brian the person working on the car told us we where sold a car with incorrect rims and lugnuts. the tires are not even being held on and that all 4 of them are not being held down and needs to be corrected immediately this is a death trap waiting to happen and he can prove it and said feel free to contact him. we where sold a lemon and kehei auto sales knows that. when this incident happened we called him and informed him on what had happened and he said to me what would you want us to do? I stated the lease he could do was to take care of the lug nuts and he  said he will crunch numbers and get back to us and he never did we had to call and leave messages asking when he will be getting back to us only to be treated from a manager with complete rudeness. how as a business can you sell a customer a car that Javin said he dose not need to inspect cars 25 years and older????? so my truck is 24 years old and was never inspected???? yet you still sell something that you have no idea the issues???? what manager just hangs up on his customers?????? all we asked was to make this wrong right if not we want our money back and cant believe a DEALERSHIP sold us a lemon. we are not the every day onlookers and we ask questions because those little things do matter we where never offered nor recommended to have a mechanic or a family friend take a look at the vehicle they where not honest with us and just wanted to make the sale which truly saddens me, we specifically went to a dealership to get the truck to avoid problems like these but we where wrong. frank was our sales person who we really relied on to be honest with us about the sale of the truck and to tell us the whole truth not just part of it  and we called only because of the problem and to be able to work with them on getting the problem fixed. currently the truck isnt even running because their is problems with the engine. the whole time we have had this truck it has been down or in the shop or trying to find a way to get it to one. this is a big issue and problem that I truly believe can be made right. but from day 1 this truck has not worked the way is should. if this happened to someone you know how would you feel? we may be upset and thats to be understandable, who wouldnt be? but we do believe any wrong can be made right if not we just want our money back.
Sincerely,
[redacted]

To Whom it may concern, As stated before the vehicle's tire was damaged with a nail in the tire. We received this news not from our own service shop but from a third party company that has no valid interest from either side. Again the customer picked up the vehicle on the 24th and the incident took place on the 27th. A tire doesn't go completely flat over 3 days time without it being noticed. The damage of the tire occurred while it was in Mr. [redacted]'s possession and as a courtesy to him we decided to meet him half way by paying for the tire and he was responsible for the gas. This is more than a fair trade off in our opinion. All we are stating is he be responsible for the gas he used in both of the vehicles he received from us. No credit should be given due to the above stated circumstances. Mahalo.