Kilburn Transportation Inc

rentAwreck
To whom it may concern
To read Mr. [redacted]'s letter to the Revdex.com it sounds like we added some...

charge after he returned the rental. The fact of the matter is he gave our rental car to someone else, unknown to us , and left town. Mr. [redacted] walked around the car with me when he picked the car up and we made note of a light scuff on the right front corner of the car, and a door ding on the left rear quarter panel, near the tail light. He initialed the agreement, right at the spot it said, " No other damage" , acknowledging that those were the only marks on the car. I enclose a copy of the rental agreement with those initials on it.
After being informed of the damage Mr. [redacted] turned in a claim with his insurance company. ( contrary to his statement " I had my insurance company take a look at it" ). The only reason an insurance company takes a look at a car is if a claim was turned in, a claim WAS turned in, and I enclose a copy of it. The adjuster for his insurance company reviewed the rental agreement, making sure they only covered NEW damage. Mr. [redacted] was ultimately turned down by his insurance company because he wasn't driving the car.
Mr. [redacted] then turned in a claim to American Express Assurance Company ( His credit card coverage ). At the same time he filed a dispute with them, to not have to pay for the damage. American Express informed him that he could not, at the same time, file a claim for coverage, and deny that he did it. Amex told him to do one or the other. He chose to file a claim for the damages, to be paid under the coverage provided on his American Express Card. American Express turned him down because he had me credit his Amex card and put it on a visa card at the end of the rental. (I am not certain of Mr. [redacted]s motives here, other than the Amex was a company card.)
After he was turned down for Amex Assurance to pick up the damage tab, he filed another dispute of our charge. American Express had me fax all the information I had, rental agreement, claim forms etc. American Express came to the conclusion that my charge for damage was a legitimate charge, and informed Mr. [redacted]. He then proceeded to file, over the next eight months, four more disputes. American Express investigated each time, because each time Mr. [redacted] changed the wording of his dispute. Tweaking and re-tweaking trying to avoid paying for the damage. Each time Amex concluded my charge was legitimate, and turned Mr. [redacted] down. After six disputes American Express informed him they would not entertain any more. (In 28 years I have never had a chargeback, not with Amex, Mastercard, Visa or Discover ....Because I do not charge unless I am certain !)
Mr. [redacted] told me there was no damage, then he said the damage was minor and I could rent it anyway. Then the unauthorized driver claimed I damaged the car myself. I am not sure how that would benefit
me. This customer is the very reason car rental companies require a credit card !
In response to the other claims Mr. [redacted] makes in his complaint...the only pictures taken were by the unauthorized driver a few hours after car was returned. Neither me nor American Express ever saw these pictures. I never claimed Mr. [redacted] did not pay for the rental.

Review: I rented a car from them in July 2013. I guaranteed it with my American Express but paid for it with my Master Card. The day after I returned the car I received a call from the owner [redacted]. He said I damaged the car. I was no longer in Erie, Pa at the time so I had my insurance company look at the car for me. When I saw the pictures it clearly showed that there was only minor scratches on the car and that there was no damage to the car. This is rent a wreck they rent older cars for a cheaper price. I told greg that I didn't see any damage to the car and I wasn't going to pay for something I didn't damage. [redacted] than charged my Amex without my authorization. I have been disputing this charge ever since with amex. I had sent pictures to amex showing the car was not damaged. He then claimed I never paid for the rental so I sent amex a statement showing I paid for it on my master card. He then told Amex that his policy statesthat he does not give refunds. There was no refund requested. He illegally charged my amex for damage to his car that didn't exist. He is constantly lying to amex even though I sent proof for everything I stated, Even though amex can see that he is lying they keep telling me they can't issue a credit without his authorization.Desired Settlement: I want to be issued a credit from the merchant for the car damage. If you need proof of anything I can send it to you. I can also have amex send you my entire file regarding this case

Business

Response:

rentAwreck