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Kiley Madison

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Kiley Madison Reviews (1)

Hi I received your complaint that you logged with the Revdex.com regarding not receiving products that we shipped to you I have been in constant communication with you trying to resolve your issue You claim that you have waited two weeks for a response yet your email to me is dated 2/12/ which is less than a week ago and was immediately prior to a day weekend I had already responded to you numerous times and informed you that your order was shipped to the exact address that you provided and that the post office has confirmed that the package was delivered to that address via the tracking number we provided to you from the post office I have never had this happen before If the products are showing delivered then someone at your address has them or took them I also informed you that you received some of our very last remaining products and that if you wanted to wait several weeks I would ship you at my cost some of the new inventory when they are produced Additionally, on 2/12/i sent you an email stating that " Honestly I don't know what protocol is in this situation we have never had it happen before I've spoken with the post office and they say it was delivered It was shipped to the exact address you provided I have one set of cups left that I can send to you, but I will have to pay for postage Will this work for you?" As of right now you are demanding that I reimburse you for product that I sent you and the post office is saying it delivered to you As to why the phone number is not working, I will look in to that I apologize for your for your frustration, however this is also frustrating for me because I have shipped you product and it shows delivered and I have offered you a solution, yet you are demanding something different I am also hesitant to ship anything else to you at that address for fear that the same "issue" will arise if you would like a check written to you for the amount of your purchase, I will in good faith reimburse you and eat the cost for your "delivered" yet missing products

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