Kilgore Trout

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear The fraudulent charges was made by another company and that's what the purchaser of the products told usThis is why he provided another card for us to bill for the merchandise The buyer is calling or business fraudulent and that is a libelous statementWe are out money and productIf they cannot take responsibility for this then that's just the way they do business Regards, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have never received kits back and we do not except returns unless rma is issued, I will enclose last email correspondence with company that states all is good with product and they will be using them per [redacted] salesman Regards, [redacted] ***

In the email from our Salesman he stated we were missing things in order to install product we never got a response from this email to [redacted] [redacted] did not contact us to resolve parts missing The items were not able to be installed without the missing parts [redacted] has never supplied us with invoices to match up to the charges that were posted to our credit card account I asked for copies of invoices and I have never received them[redacted] charged us for items we only received and those were missing parts and you can see from the email response he has shown we asked for him to help us with missing parts and he never did not respond.We contacted our credit card company and based on their recommendation they felt we were dealing with a company attempting to fraud us When a company will not provide proof of purchase there is a problem.I have provide proof we returned the items [redacted] needs to provide proof of shipping us items [redacted] has their product back because we could not install with missing pieces

Our company ordered snorkel kits from *** *** . We had problems trying to install them , we contacted the company to get help and did not receive any assistance in fitment. We left message after message with no return callsWe returned both items to *** *** I have
attached the tracking information. When I reviewed my credit card statement I was charged for items from *** ***, we only ordered items. different charges on different days. I contacted *** *** and requested copies of the invoices to show purchase information and have never received them. I contacted our Credit Card Company and the Credit Card Company made the decision to refund our money due to *** *** not showing any proof of purchase as we requested*** *** charged us for items , we only purchased 2. *** *** would not and still has not provided our company any invoices to match purchases.We returned both items back to *** *** and have proof of shipment. *** *** has received back both of the items that we purchased from them

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We will except liability for , this charge was due two a credit card given to us by *** first and billed and then he called and said the charge would not go through due to a issue with the cardIt went through also so we take liability on that chargeThe other two charges of are correct , we sent product, we had email confirmation all was good with the customer and product and now they have supposedly shipped the merchandise back without an rma number and authorization to do soWe will not take responsibility for lost packages, and are out more money in product and illegal charge backs adding up to totalBeverage tractor is responsible for this charge of and issue will be resolvedThank you
Regards,
*** ***

Our credit card company investigated these transactions and in their deetermination these transactions were fraudulent by the sellerThe credit card company terminated my credit card and reissued the card due to the fraudI didn't want to do this as it is a lot of work to provide the new credit card information to service providers but the credit card company said they had no choice to protect them and usThis complaint by the seller fits well with how they conduct business as it is fraudulent as well

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear The fraudulent charges was made by another company and that's what the purchaser of the products told us. This is why he provided another card for us to bill for the merchandise.  The buyer is calling or business fraudulent and that is a libelous statement. We are out money and product. If they cannot take responsibility for this then that's just the way they do business.  
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have never received kits back and we do not except returns unless rma is issued, I will enclose last email correspondence with company that states all is good with product and they will be using them per [redacted] salesman. 
Regards,
[redacted]

In the email from our Salesman he stated we were missing things in order to install product ... we never got a response from this email to [redacted] .  [redacted] did not contact us to resolve parts missing .  The items were not able to be installed without the missing parts.  [redacted] has never supplied us with invoices to match up to the 3 charges that were posted to our credit card account.  I asked for copies of invoices and I have never received them.[redacted] charged us for 3 items we only received 2 and those were missing parts and you can see from the email response he has shown we asked for him to help us with missing parts and he never did not respond.We contacted our credit card company and based on their recommendation they felt we were dealing with a company attempting to fraud us.  When a company will not provide proof of purchase there is a problem.I have provide proof we returned the 2 items.  [redacted] needs to provide proof of shipping us 3 items .  [redacted] has their product back because we could not install with missing pieces.