Kilian Management Services / McDonald's

MC

From the start, I was left on my own after a very short time and this remained for ninety percent of my time with delivery and was not a problem except.
The stores are serious production feeds so must be respected and accessible allowing an easy speed of control, stocking and, very important - the production side kitchen locating what they need when they need it. None of which is of importance or crosses the mind of a manager.

In the first year...
Boxes unbroken blocking the hall for delivery and stores access, also to the fire escapes and back yard floor every time the delivery was arriving; those boxes flattened in the recycle cadges still with plastic bags inside plus unbroken boxes under broken ones and general rubbish. Every time...
Complaints came from the recycle company despite my efforts to clear the three cages of the flattened boxes with plastic in, this as the delivery was arriving.
Bread pallets are thrown about blocking the back yard with the boxes inclusive.
All storerooms were in a state (miss treated) every time!
The freezer, chiller, internal and external dry stores a thrown/pulled about mess every time.
Internal dry store, when I arrive, almost every time included a pathway of apple pie cardboard wrappers from the back to the doorway.
Despite this and now on my own, frequently pulled off to other areas/jobs.

Complained:
Apparently, there being two to three managers plus one older in charge, they had too much to do, to many people to control; the real reason only told to me later at its end...

But
There was time for two young male managers separately to rearrange the internal dry store when they felt like it: it was better for me all of the six times; I was told so. The last time everything had to be put back in its place by me again to take the delivery.
Only ever competent/interested, who had the respect to listen; non-grown manager arrived for a time, and I requested that the two be stopped from playing with that store. Pointed out that it is half empty when they play and alter; I have to have it set for the delivery.
Also noticed me struggling with the mistreated cardboard recycle cages and sorted that out by the next delivery.
All of the above other problems also evaporated for his time.

The two weeks shut down for refurbishment/franchise.
The external metal dry store had to be removed and I lost one-third space. The manager brought in for this only then was informed that, putting any of the dry stores upstairs breaks the agreement so cannot be used any longer as a production operated storage space, this was conveyed to me.

I informed that the input needs to be properly controlled, the delivery was too high. Also, another delivery was required to control the loss of space plus the freezer was over full during holidays and all struggled to get to products or even get inside after a delivery.
These requests took months to implement despite the immediate changes required but finally told that the ordering was being done now by the site. Months later the extra delivery day, and it took even longer to get the freezer and chiller that should have been included; included.
The dry store delivery in general: Medium delivery 4, large delivery 8 cages
With boxes, mostly one of each, all open and accessible and their positions are known by the staff, kept and set by me.
There was no stacking of the boxes, the items need to be directly accessed.
Stock can also then be directly, daily, counted for on-site ordering.
The shelving was of good quality and (spacings with width an important factor) its wider because it is free standing despite the very tight space.

A month or so after a new manager the dry store shelves were suddenly replaced with narrow inadequate shelves.

Before the delivery...
Now every shelf is packed FULL and more importantly, now stacked with boxes on top of boxes on top of boxes that people have to get into/find items.
Now the box of the item required had to be located, the boxes on top taken off, put on the floor (not allowed), then re-stacked.
A packed pallet on the floor stacked with various boxes. So no room for delivery before the delivery.
The upper floor, more boxes from the dry store.(during the shut down it was made clear to the manager by his managers and then to me that the upper floor cannot be used as a storage space for the dry store as it is breaking the agreement by turning it into a production area)

A small delivery but, four cages, three had to be repacked and left out in the hall by me. The hall is full of buns during the holidays.

The second time on delivery...
I was called over to the delivery door, for delivery, by two of the managers who have been with them at least as long as I had.
I pointed to the still FULL dry store where I indicated and asked the serious question, ‘where do I put it?, I’ve got nowhere to put it.’
Only to find one of them bent over through gritted teeth bobbing around and waving his fists saying ‘you will put it away...you will put it away’.
At that point, I vacated the premises.

Ice rink, four years in...
Freezer streaming water internally at every one of its at least five daily defrosts.
Due to the previous experience of this being left till dangerous; informed the then main manager of the serious nature of water running down through the food boxes to the floor and the serious effect of this ice build up.
I expected the managers to be coordinated, pick up a phone to have a simple job done by an engineer.
Over a month no one gave a flying: then the problem was attended.
After the repair, told by ‘that’ manager with surprise that the ice covered the whole floor whilst indicating it was two inches thick, something already conveyed to me as newsworthy by another worker. The safety carpet is half an inch. A trained engineer had to come in, see and walk on it to fix a minor blockage.
Then to be cleaned-out by two workers. Safety glasses, shoes, gloves, and a pick, at -18 degrees, should have been the minimum supplied.
The people in and out using this, during their normal work attendance at that neglect... don’t have the correct footwear. There is serious metal shelving located in a very tight area.

Chiller.
From the day I started was warned of the collapsing shelf in the chiller; four years on despite requests for that simple job; onion with water and produce boxes over the floor.

Delivery time change.
I was warning for four years that the delivery was at a bad time. On a return from time off, one of the lads informed me that the manager had hit a car when helping.
Not long after- changed to the requested 7.00am.

I feel sorry for the kitchen.

I"ve been to the Mcdonalds location on Wahington St. in West Bend several times now and its steadily getting worse. My complaints are as follows: Drive thru service poor. Always having to pull forward and wait for my "COLD" food, Hot Fudge sundays are a mess with a good amount fudge dripping down the sides of the cup. could not handle without wrapping in napkins. 50% of the time the fry box is half full and food is prepared in a sloppy fasion. No pride is being takin. So with that being said I will not be chosing this location again.

I am nearly 100% positive that this company owns and operates the McDonald's in Antigo, WI. Thursday, Oct 22, at 11:00 PM I stopped by to get a late night snack and was greeted with rude workers, shoddy service, and a 20 minute wait for "fast" food.
The young lady working the drive through cut me off mid-order to take another customer's order. I waited in my spot for three minutes for her to come back to finish taking my order, even tried to yell at the microphone to get her attention. Finally, I took a lap around the building, waited 2 more minutes, and then when I explained that she had cut me off mid order she got rude with me. I ordered and got my whole order in, and waited nearly 15 minutes to get my order with only one vehicle ahead of me.
I know that positive dining and McDonald's are not normally used in the same sentence, but this is beyond ridiculous. After all was said and done, the order came up wrong to add the cherry to the [redacted] sundae that they served up.