Killer Auto Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] And [redacted] We would like this resolved as well [redacted] never offered a refund which we we are not seeking except for fender issue we are satisfied [redacted] flat out said we are not helping with this issue because he lost to much money already on our vanWe took it to two different body shops right in the area of the dealershipWhen [redacted] walked away and told [redacted] to deal with us he asked for owner ***s number whom we originally dealt with and he responded with that will never happenOnly after we were refused any kind of help from [redacted] and basically told we should not be coming to dealership for any reason did we turn to [redacted] for helpWe are asking to be contacted directly to come to a resolutionThanks Regards, [redacted] And [redacted]

To Whom It May Concern,This letter is in response to recent complaints by [redacted] [redacted] purchased this vehicle from the dealership on October 1, He told the salesperson that the vehicle was for his daughter and grandson to drive At the time of purchase, the vehicle had 108,miles and [redacted] declined the offer to purchase an extended warranty On October 8th the daughter, [redacted] , had the car towed to the repair shop at the dealership stating that her son did not know how to drive a vehicle with a manual transmission and had broken it The vehicle had 109,miles when it arrived at the dealership At that time, she spoke with the finance person, [redacted] ***, and inquired about purchasing a warranty Subsequently, she financed a warranty for the vehicle making a down payment of $ The down payment covered the $bank fee to set her purchase up with Service Payment Plan so that she could make installment payments She signed the Retail Installment Contract and the credit card charge receipt She was well aware what that payment was for when she made it and it was made clear to her that the implied warranty of days/miles was no longer ineffect due to current mileage.The mechanic, ***, took the clutch apart so that he could inform the warranty company as to what needed to be repaired Upon inspection, it was found that not only had Mr***’s grandson broken the clutch, but he had also broken the flywheelThe warranty company declined the repair due to “abuse”.When [redacted] was informed of the warranty companies decision, she proceeded to turn belligerent She canceled the warranty , for which she had never even paid for, and demanded a refund, she and her son called the mechanic repeatedly making unrealistic demands, and she has filed multiple inaccurate complaints with the Revdex.com Actually, it is quite questionable as to why [redacted] is making demands and filing complaints regarding a vehicle that she isn’t the registered owner of.At this juncture, the car has been abandoned by Mr [redacted] at the dealership and there is a balance owing of $for pulling the clutch apart for diagnosis The dealership is filing a mechanics lien on the vehicle and will proceed with legal action for the abandonment issue.Regards, [redacted] ***

I remember these customers and they are very nice people- I think we are just having some communication issuesThey did purchase a vehicle before we had completed the work we were going to do on it and it did require a fender replacementAfter their purchase, they brought it back and we
replaced the fenderThe took the vehicle and seemed to be pleased with the workThey came back weeks later- if there was an issue with our work we thought they would have not accepted it initially, or brought it back right awayWhen they did bring the vehicle back, it had obviously been hit and damaged The customer felt it was from our “poor workmanship”, but I was advised by our mechanics and body guys that it had very obviously been in some sort of accidentWe told the customer we could not fix for free a car that had been hitWe are 100% committed to making them happy and would like to offer the following: If they can take it to a 3rd party reputable body shop and verify that the damage was due to our poor work we are happy to replace at no chargeIf they 3rd party shop indicates that it was damaged due to an outside force, we are still happy to make the repair for them at our cost
As a side note, we certainly do not give people with credit issues any different service than our better credit customersAlso, I believe we had offered to give the customers their money back and take back the van if they were dissatisfiedThank you for your help and we very much look forward to getting this resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] And [redacted]
 
We would like this resolved as well. [redacted] never offered a refund which we we are not seeking except for fender issue we are satisfied. [redacted] flat out said we are not helping with this issue because he lost to much money already on our van. We took it to two different body shops right in the area of the dealership. When [redacted] walked away and told [redacted] to deal with us he asked for owner [redacted]s number whom we originally dealt with and he responded with that will never happen. Only after we were refused any kind of help from [redacted] and basically told we should not be coming to dealership for any reason did we turn to [redacted] for help. We are asking to be contacted directly to come to a resolution. Thanks 
Regards,
[redacted] And [redacted]

Ok. So, I've been searching for a used car for a few months now and have visited several dealerships and used car lots looking for the car and price that I have in mind. Out of all of the dealerships and lots I have visited my experience at Killer Auto Sales was by far the worst. I walked out of the finance guys office holding back tears and the urge to punch him in the face. The prices and cars seem legit but this place boasts over being a no nonsense, low-pressure, straight-to-the-point car sales lot, and while that attitude seems like it would be a refreshing change it turns out that the head hauncho finance guy is an arrogant, know-it-all, top-of-the-line, [redacted].
He insulted me three times while I was in his office and his demeanor was accusatory and belittling from the moment I walked in. I was interested in a VW Beetle on the lot but also thought it might be a little too cutesy for my taste. His response was that I "looked like a girly girl anyway" (It's 2014 - get with the program, you misogynistic pig. Feminists come in all different shapes, sizes and colors). Then after I was asking him about the price points on a few of the other vehicles (mostly toyotas), he proceeded to tell me that I didn't know what I wanted so he couldn't help me and that I shouldn't bother test driving any of his cars (yes, folks, he actually phrased it like that. nearly verbatim). First of all, I've been car shopping for months and have a very clear idea of what I want. I clearly asked about Toyotas and was a little intrigued by the VW Beetle. So, I don't know why he felt it necessary to insult me AGAIN. He never properly introduced himself or his position to me while I was in his office, and I had spoken with a different salesman over the phone earlier in the day who was 100x more pleasant and accommodating. When I was getting tired of this guy's attitude I politely asked to speak to someone else and he looked at me as though I'd just smacked him in the face and said that I couldn't talk to anyone else because he was the finance guy and I wasn't going to get around dealing with him.
This experience had me feeling like I just wanted to throw in the towel. I'm a first time car buyer and have been putting in a serious amount of time and effort researching and looking for the right car and the right price point. I drove a half hour out to his lot after what I'd been told on the phone, and Instead of being a polite, good business person who could have given me some pointers or at least been nice about the fact that he didn't have what I was looking for, he decided to be a straight up [redacted]. So, don't go here if you're looking for friendly, helpful service.... especially if you're a young woman.

To Whom It May Concern,This letter is in response to recent complaints by [redacted]. [redacted] purchased this vehicle from the dealership on October 1, 2014.  He told the salesperson that the vehicle was for his daughter and grandson to drive.  At...

the time of purchase, the vehicle had 108,452 miles and [redacted] declined the offer to purchase an extended warranty.  On October 8th the daughter, [redacted], had the car towed to the repair shop at the dealership stating that her son did not know how to drive a vehicle with a manual transmission and had broken it.  The vehicle had 109,236 miles when it arrived at the dealership.  At that time, she spoke with the finance person, [redacted], and inquired about purchasing a warranty.  Subsequently, she financed a warranty for the vehicle making a down payment of $258.00.   The down payment covered the $260.00 bank fee to set her purchase up with Service Payment Plan so that she could make installment payments.  She signed the Retail Installment Contract and the credit card charge receipt.  She was well aware what that payment was for when she made it and it was made clear to her that the implied warranty of 15 days/500 miles was no longer ineffect due to current mileage.The mechanic, [redacted], took the clutch apart so that he could inform the warranty company as to what needed to be repaired.  Upon inspection, it was found that not only had Mr. [redacted]’s grandson broken the clutch, but he had also broken the flywheel. The warranty company declined the repair due to “abuse”.When [redacted] was informed of the warranty companies decision, she proceeded to turn belligerent .  She canceled the warranty , for which she had never even paid for, and demanded a refund,  she and her son called the mechanic repeatedly making unrealistic demands, and she has filed multiple inaccurate complaints with the Revdex.com.  Actually, it is quite questionable as to why [redacted] is making demands and filing complaints regarding a vehicle that she isn’t the registered owner of.At this juncture, the car has been abandoned by Mr. [redacted] at the dealership and there is a balance owing of $395.25 for pulling the clutch apart for diagnosis.  The dealership is filing a mechanics lien on the vehicle and will proceed with legal action for the abandonment issue.Regards,[redacted]

On behalf of Killer Auto Sales and Service, we apologize in the manner in which your vehicle was handled at the time of purchase. Killer Auto...

Sales and Service has identified the individual who could have handled Mr. P[redacted] concern in a much more professional manner and has been released of his duties since. The reason in which Mr. and Mrs. P[redacted] vehicle was repossessed was due to a failure to make their first payment. We ordered the repossession by an outside vendor and cannot take responsibility for the language or actions the driver used with the [redacted]. We attempted to contact the P[redacted] on several occasions and even reached out to all of their references, in which not one reference identified the P[redacted] as people they knew. We feel we did everything in our power to make right a situation that had clearly gone wrong without any responses back. In the end, we have accrued all of the [redacted] debt to the bank in which they received their auto loan and have had to pay out far more money to the bank than we should have. In no way did we attempt to hold their personal belongings, in fact, we made many attempts to get in contact with them in order to give them back their belongings. Killer Auto Sales and Service acknowledges this is a difficult situation, however, we did what we had to do by law in order to protect our property.

The claim I am making is simply based on what the employees you had hired had informed us of. Now that they are no longer employed with you is beside the fact. We were told information and had it repeated back as well to ensure a clear understanding had been made between both parties (ourselves and Killer Auto Sales) by a representative of your company. The penalty for misinformation should not be on the consumer side as we had no other way of knowing without pulling up a regulation page and showing him in the dealership he was wrong. Now I'm unsure about yourself but I do not know who has memorized the ADOT (or whichever organization would oversee these exact transactions) rule book for car sales but I sure haven't. Your company failed to produce documentation proving the tires were even new upon asking for it. Your company failed to produce proper documentation upon request, deliver the agreed upon settlement (even after calling after it had not been delivered the first time) and are failing to take any responsibility at all for your (now past) employees actions. If the tires truly are NEW as they were promised they were and replaced with new tires such that your internal work order from the mechanic shop states they needed to be then there would be a receipt showing your purchase of the Tires in preparation of sale. If you honestly bought them new, you can work with us on a manufacturing defect replacement procedure and issue us a refund for the cost of the tires, you can follow your procedures to contact the distributor you use to get your own refund, this way there is no monetary loss on your end as a company either. If you DIDNT purchase the tires in a new, unused, honest fashion as told to us at time of sale then we can look into false advertisement or promise to deliver goods in stated fashion per your documentation provided at time of sale. But I'm sure that you guys have that receipt and we can get this worked out.

The Arizona 15 day 500 warranty is only applicable to the drivetrain and does not include tire coverage. The employees mentioned in this complaint are no longer under our employ, so we are unable to corroborate the claims, as stated in this complaint. However, we are not liable for tires on any...

vehicle purchase and will be unable to reimburse.

While I understand your frustration, accusing us of false advertising (the parameters of which are not met in this case) and making threats are unnecessary. On 6-24-15, Killer Auto Sales and Service purchased 4 tires for your vehicle on receipt #[redacted] from [redacted]. All four tires were replaced, installed and balanced at [redacted]. If you have a fax number, I would be happy to send you a copy of the receipt.

To Whom It May Concern,This letter is in response to recent complaints by [redacted] purchased this vehicle from the dealership on October 1, 2014.  He told the salesperson that the vehicle was for his daughter and grandson to drive.  At...

the time of purchase, the vehicle had 108,452 miles and [redacted] declined the offer to purchase an extended warranty.  On October 8th the daughter, [redacted], had the car towed to the repair shop at the dealership stating that her son did not know how to drive a vehicle with a manual transmission and had broken it.  The vehicle had 109,236 miles when it arrived at the dealership.  At that time, she spoke with the finance person, [redacted], and inquired about purchasing a warranty.  Subsequently, she financed a warranty for the vehicle making a down payment of $258.00.   The down payment covered the $260.00 bank fee to set her purchase up with Service Payment Plan so that she could make installment payments.  She signed the Retail Installment Contract and the credit card charge receipt.  She was well aware what that payment was for when she made it and it was made clear to her that the implied warranty of 15 days/500 miles was no longer ineffect due to current mileage.The mechanic, [redacted], took the clutch apart so that he could inform the warranty company as to what needed to be repaired.  Upon inspection, it was found that not only had Mr. [redacted]’s grandson broken the clutch, but he had also broken the flywheel. The warranty company declined the repair due to “abuse”.When [redacted] was informed of the warranty companies decision, she proceeded to turn belligerent .  She canceled the warranty , for which she had never even paid for, and demanded a refund,  she and her son called the mechanic repeatedly making unrealistic demands, and she has filed multiple inaccurate complaints with the Revdex.com.  Actually, it is quite questionable as to why [redacted] is making demands and filing complaints regarding a vehicle that she isn’t the registered owner of.At this juncture, the car has been abandoned by Mr. [redacted] at the dealership and there is a balance owing of $395.25 for pulling the clutch apart for diagnosis.  The dealership is filing a mechanics lien on the vehicle and will proceed with legal action for the abandonment issue.Regards,[redacted]

I remember these customers and they are very nice people- I think we are just having some communication issues. They did purchase a vehicle before we had completed the work we were going to do on it and it did require a fender replacement. After their purchase, they brought it back and we...

replaced the fender. The took the vehicle and seemed to be pleased with the work. They came back weeks later- if there was an issue with our work we thought they would have not accepted it initially, or brought it back right away. When they did bring the vehicle back, it had obviously been hit and damaged.  The customer felt it was from our “poor workmanship”, but I was advised by our mechanics and body guys that it had very obviously been in some sort of accident. We told the customer we could not fix for free a car that had been hit. We are 100% committed to making them happy and would like to offer the following: If they can take it to a 3rd party reputable body shop and verify that the damage was due to our poor work we are happy to replace at no charge. If they 3rd party shop indicates that it was damaged due to an outside force, we are still happy to make the repair for them at our cost.

 

As a side note, we certainly do not give people with credit issues any different service than our better credit customers. Also, I believe we had offered to give the customers their money back and take back the van if they were dissatisfied. Thank you for your help and we very much look forward to getting this resolved.

 

Sincerely,

 

Ok. So, I've been searching for a used car for a few months now and have visited several dealerships and used car lots looking for the car and price that I have in mind. Out of all of the dealerships and lots I have visited my experience at Killer Auto Sales was by far the worst. I walked out of the finance guys office holding back tears and the urge to punch him in the face. The prices and cars seem legit but this place boasts over being a no nonsense, low-pressure, straight-to-the-point car sales lot, and while that attitude seems like it would be a refreshing change it turns out that the head hauncho finance guy is an arrogant, know-it-all, top-of-the-line, [redacted].
He insulted me three times while I was in his office and his demeanor was accusatory and belittling from the moment I walked in. I was interested in a VW Beetle on the lot but also thought it might be a little too cutesy for my taste. His response was that I "looked like a girly girl anyway" (It's 2014 - get with the program, you misogynistic pig. Feminists come in all different shapes, sizes and colors). Then after I was asking him about the price points on a few of the other vehicles (mostly toyotas), he proceeded to tell me that I didn't know what I wanted so he couldn't help me and that I shouldn't bother test driving any of his cars (yes, folks, he actually phrased it like that. nearly verbatim). First of all, I've been car shopping for months and have a very clear idea of what I want. I clearly asked about Toyotas and was a little intrigued by the VW Beetle. So, I don't know why he felt it necessary to insult me AGAIN. He never properly introduced himself or his position to me while I was in his office, and I had spoken with a different salesman over the phone earlier in the day who was 100x more pleasant and accommodating. When I was getting tired of this guy's attitude I politely asked to speak to someone else and he looked at me as though I'd just smacked him in the face and said that I couldn't talk to anyone else because he was the finance guy and I wasn't going to get around dealing with him.
This experience had me feeling like I just wanted to throw in the towel. I'm a first time car buyer and have been putting in a serious amount of time and effort researching and looking for the right car and the right price point. I drove a half hour out to his lot after what I'd been told on the phone, and Instead of being a polite, good business person who could have given me some pointers or at least been nice about the fact that he didn't have what I was looking for, he decided to be a straight up [redacted]. So, don't go here if you're looking for friendly, helpful service.... especially if you're a young woman.

Thief's, thats my only word to describe them. I bought 2007 ford mustang from them. The staff was very nice. I put 1,400$ down on the vehicle and was told everything was completed. One day after driving the car, The air conditioning broke. I brought it back, the men were very nice and fixed the problem. The next day the engine was making a knocking noise so I once again brought the vehicle back and they told me it was a simple fix and everything was ok. Leaving the lot I noticed the back end would vibrate when I acculturated. I was sick of driving 20 miles to the dealer so I took the car to ford. The man told me the car was a lemon. The car had three brands of tires on it. The two fixes I had done at the dealer were just fixed long enough for it not to be under warranty. The mechanic advised me to return the car, get my money back, and warn people about this place. I returned the car monday the 9th and its now the 16th and still haven't gotten my money back. I called over the weekend and they told me they misplaced the file with the receipt, but the money was defiantly put back into my account. I went to pickup my belongings on saturday the 14th and was told that the 80$ perfume and 25$ gift card I had in there was missing. STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN!

On behalf of Killer Auto Sales and Service, we apologize in the manner in which your vehicle was handled at the time of purchase. Killer Auto...

Sales and Service has identified the individual who could have handled Mr. P[redacted] concern in a much more professional manner and has been released of his duties since. The reason in which Mr. and Mrs. P[redacted] vehicle was repossessed was due to a failure to make their first payment. We ordered the repossession by an outside vendor and cannot take responsibility for the language or actions the driver used with the [redacted]. We attempted to contact the P[redacted] on several occasions and even reached out to all of their references, in which not one reference identified the P[redacted] as people they knew. We feel we did everything in our power to make right a situation that had clearly gone wrong without any responses back. In the end, we have accrued all of the [redacted] debt to the bank in which they received their auto loan and have had to pay out far more money to the bank than we should have. In no way did we attempt to hold their personal belongings, in fact, we made many attempts to get in contact with them in order to give them back their belongings. Killer Auto Sales and Service acknowledges this is a difficult situation, however, we did what we had to do by law in order to protect our property.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] And [redacted]
 

We would like this resolved as well. [redacted] never offered a refund which we we are not seeking except for fender issue we are satisfied. [redacted] flat out said we are not helping with this issue because he lost to much money already on our van. We took it to two different body shops right in the area of the dealership. When [redacted] walked away and told [redacted] to deal with us he asked for owner [redacted]s number whom we originally dealt with and he responded with that will never happen. Only after we were refused any kind of help from [redacted] and basically told we should not be coming to dealership for any reason did we turn to [redacted] for help. We are asking to be contacted directly to come to a resolution. Thanks 

Regards,

[redacted] And [redacted]