Killian's Cupboard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Can I have an extension for my response? I have been on vacation and unplugged. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We are sorry to hear that you feel this way. We are saddened when any customer is unhappy with our work, and apologize that our visions differed on your table. Unfortunately we are unable to process a refund of any kind or amount for the custom order. The original delivery (which was free of...

charge) was accepted and paid for with no complaints, and I therefore believed you were happy with you order. As a customer you had every opportunity to review the table in comparison to the photograph and to inspect it for its workmanship before rendering payment. I had no idea that you were displeased until you messaged us a couple of days later stating that it was "too rustic and primitive” for your taste. In your first review on our [redacted] page, you mentioned a screw sticking up out of your table. This is something that should have been brought to our attention immediately, instead of weeks later. Having a screw in a table top is definitely dangerous and something we would not want for any customer. We did not use screws; we used a nail gun. We also sanded and stained the table top for you, and didn't see any screws throughout this process. You can see how we are confused as to how a screw was on your table.In an effort to make you happy with your purchase, we stated that we would build another table to at our expense. On the second attempt, you would not allow us to take the table legs with us to ensure proper dimensions. This made it very difficult to provide you with the table top you wanted, which was our goal. I also apologize that we were unable to come at the time you specified. We will definitely be looking into scheduling at times that are convenient for both parties. We make no promises of times, only estimates. On one of our attempts to come to your house, we had to wait for you to arrive;situations like this can cause a chain reaction and make other deliveries late. As for communication, we apologize for not to responding to you in a way that met your expectations. We have days off just like everyone else, and when we receive text messages at midnight, we tend to respond to them during our posted business hours. Unfortunately, we do not offer refunds on custom orders. As stated above, you had every opportunity to examine the table and you chose to accept the delivery and render payment. After we delivered your original table, we had no obligation to build you another table top at our expense, or deliver it, also at our expense. We did that in good faith to try to make you happy. Below is an itemized list of all of the expenses we waived for you to try to appease you.
Home delivery -$60
Home delivery -$60
Home pick up-$60
Wood/material - $75
Hourly wages- $100All of these are expenses that we incurred after you had accepted the delivery.We did, at our expense, make additions for your table to the specified dimensions. You are more than welcome to come pick them up. Or we may be able to offer delivery for an additional $60.

We are sorry to hear that you feel...

this way. We are saddened when any customer is unhappy with our work, and apologize that our visions differed on your table. Unfortunately we are unable to process a refund of any kind or amount for the custom order.
The original delivery (which was free of charge) was accepted and paid for with no complaints, and I therefore believed you were happy with you order. As a customer you had every opportunity to review the table in comparison to the photograph and to inspect it for its workmanship before rendering payment. I had no idea that you were displeased until you messaged us a couple of days later stating that it was "too rustic and primitive” for your taste. In your first review on our [redacted] page, you mentioned a screw sticking up out of your table. This is something that should have been brought to our attention immediately, instead of weeks later. Having a screw in a table top is definitely dangerous and something we would not want for any customer. We did not use screws; we used a nail gun. We also sanded and stained the table top for you, and didn't see any screws throughout this process. You can see how we are confused as to how a screw was on your table.
In an effort to make you happy with your purchase, we stated that we would build another table to at our expense. On the second attempt, you would not allow us to take the table legs with us to ensure proper dimensions. This made it very difficult to provide you with the table top you wanted, which was our goal.
I also apologize that we were unable to come at the time you specified. We will definitely be looking into scheduling at times that are convenient for both parties. We make no promises of times, only estimates. On one of our attempts to come to your house, we had to wait for you to arrive;situations like this can cause a chain reaction and make other deliveries late. As for communication, we apologize for not to responding to you in a way that met your expectations. We have days off just like everyone else, and when we receive text messages at midnight, we tend to respond to them during our posted business hours.
Unfortunately, we do not offer refunds on custom orders. As stated above, you had every opportunity to examine the table and you chose to accept the delivery and render payment. After we delivered your original table, we had no obligation to build you another table top at our expense, or deliver it, also at our expense. We did that in good faith to try to make you happy. Below is an itemized list of all of the expenses we waived for you to try to appease you.
Home delivery -$60
Home delivery -$60
Home pick up-$60
Wood/material - $75
Hourly wages- $100
All of these are expenses that we incurred after you had accepted the delivery.
We did, at our expense, make additions for your table to the specified dimensions. You are more than welcome to come pick them up. Or we may be able to offer delivery for an additional $60.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Can I have an extension for my response? I have been on vacation and unplugged. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]