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Kim Chappell Insurance Agency, Inc.

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Kim Chappell Insurance Agency, Inc. Reviews (5)

I am writing in response to our policyholder's Complaint listed above, My insurance agency strives to provide the best customer service possible and regret that your client is dissatisfied with the service he has received, as indicated in your letterMy team of licensed representatives and
myself handle each incoming call as it is receivedI am very Sorry that our policyholder was not satisfied with our response to his requests. appreciate you bringing this to my attention and Will certainly work to avoid any future reoccurrences of miscommunication with policyholders. The specific billing complaint of the policyholder will be addressed by our commercial insurance departmentI am forwarding a copy of the letter and complaint to them for review.Again, apologize that the service expectations of our policyholder were not metSincerely,Kim C***-H***,

I am writing in response to our policyholder's Complaint listed above, My insurance agency strives to provide the best customer service possible and regret that your client is dissatisfied with the service he has received, as indicated in your letterMy team of licensed
representatives and myself handle each incoming call as it is receivedI am very Sorry that our policyholder was not satisfied with our response to his requests. appreciate you bringing this to my attention and Will certainly work to avoid any future reoccurrences of miscommunication with policyholders. The specific billing complaint of the policyholder will be addressed by our commercial insurance departmentI am forwarding a copy of the letter and complaint to them for review.Again, apologize that the service expectations of our policyholder were not metSincerely,
Kim C***-H***,

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Dear Revdex.com: I wanted to let you know that a person from State Farm called and told me she will take care of removing the balance showing in their records and also contact the collection agency and credit bureau to remove the negative report.  Thank you for your assistance and I wanted to let you know that State Farm did take care of this problem for me. Thank you,[redacted]

I have been informed by State Farm Commercial Underwriting Department that an underwriting supervisor has been in contact with [redacted] and that the issue has been resolved to his satisfaction.Please feel free to contact me if you need additional assistance.Sincerely,Kim C[redacted]

I have been informed by State Farm Commercial Underwriting Department that an underwriting supervisor has been in contact with [redacted] and that the issue has been resolved to his satisfaction.Please feel free to contact me if you need additional assistance.
Sincerely,
Kim C[redacted]

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