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Kim Long Jewelry

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Reviews Kim Long Jewelry

Kim Long Jewelry Reviews (2)

Ms*** brought in an ankle bracelet to have rebuilt on 4/8/because the majority of the links were worn and stretched from daily wear and tearAs part of the repair process, the ends of each link were restored back to it's original thickness, which in turn made the inside dimension of each
link a little shorterConsequently, the combined reduction in length of the links reduced the overall length of the bracelet. Ms*** called back on 4/9/regarding this issueI asked her to bring the ankle bracelet back into the shop. I explained the matter to her, and we both resolved to add additional links to the ankle bracelet, lengthening it back to inches at a discounted price of $which covers the cost of the added goldWe would not charge Ms*** for any additional labor chargesAs an added courtesy to Ms***, we added enough links to lengthen the ankle bracelet further to inchesMs*** has picked up the completed ankle bracelet on 4/10/15, and she is fully satisfied with the repair.Again, we highly appreciate your assistance in bringing the matter to our attention as it will assist us in becoming better at what we doAs with any small business, the greatest advertising is through word of mouth from a satisfied customerWe hope to loyally continue serving the people of Southeast Texas.Sincerely,*** ***

To Whom It May Concern:I am writing in response to a letter I received regarding a complaint that was filed against my business on June 15, 2017.This incident happened in the month of April 2017. Mrs. [redacted] came into my business looking for earrings. She asked to put a pair of 14k...

- hoop earrings on layaway that cost $913.75 including tax. We asked that she pay a deposit and she provided us with her Mastercard to make a $200.00 down-payment.Later in the month on April 30, 2017 Mrs. [redacted] returned to my store and in the end she decided to switch her previous layaway item for another item which were a pair of earrings that were 14k yellow gold that had 3ct. diamonds.We assisted her with her request and transfer the previous payment of $200.00 to her new layaway item as well as a $300.00 payment to the new earrings she wish put on layaway, making a total of $500.00 down-payment that was deducted from the new sales amount which was $4126.38. In the next month on May 17, 2017, Mrs. [redacted] returned to say she no [redacted]er wishes to continuing paying the layaway item and asked for a refund of her money. I informed her that although I can refund her money I would have to charge a five percent (5%) restocking fee. Mrs [redacted] did not agree however I explained that because I removed the item from display it prevents anyone future customers from buying/seeing the item. In the end she agreed to the charge and I refunded her money in cash. This is the details related to this incident. Thank you for your time and assistance with this complaint. [redacted] Jewelry8995 Mira Mesa Blvd. #B San Diego Ca, 92126

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Address: 614 9th Ave, Port Arthur, Texas, United States, 77642

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www.mystateroof.com

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