Kim Nails

Complaint: [redacted] I am rejecting this response because:Date Sent: 7/1/11:40:AM Complaint: [redacted] I am rejecting this response because:That is not trueWhen I went back the first time they only fixed two nailsThey should have fixed them allI told them they all felt like they were falling offThen they did all start popping off and I was glueing them back on which is what causes fungus on the nails which is what happened to meThey did not do the right thing! I wouldn't be complaining if they would have fixed them right awayI had to pay someone else to fix themI deserve a refund.Regards, [redacted] Regards, [redacted]

Handwritten response

Complaint: [redacted]
I am rejecting this response because:Date Sent: 7/1/2014 11:40:42 AM Complaint: [redacted]I am rejecting this response because:That is not true. When I went back the first time they only fixed two nails. They should have fixed them all. I told them they all felt like they were falling off. Then they did all start popping off and I was glueing them back on which is what causes fungus on the nails which is what happened to me. They did not do the right thing! I wouldn't be complaining if they would have fixed them right away. I had to pay someone else to fix them. I deserve a refund.Regards,[redacted] 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response...

because:
That is not true. When I went back the first time they only fixed two nails. They should have fixed them all. I told them they all felt like they were falling off. Then they did all start popping off and I was glueing them back on which is what causes fungus on the nails which is what happened to me. They did not do the right thing! I wouldn't be complaining if they would have fixed them right away. I had to pay someone else to fix them. I deserve a refund.
Regards,
[redacted]

Review: I started getting my nails done here about 6 months ago. A man named [redacted] put on a new set of nails 6 months ago first visit. I paid $45.00 and he did a great job. My nails grow very slow so he said to come back once a month to get a fill. He did my nails very long and no problems while he maintained them for 3 months. No lifting no problems at all. Then he moved to Florida and they said [redacted] will do my nails that he"s very good with long nails. As soon as he started doing my nails I started having problem with them lifting and eventually getting green fungus on my nails. So I told him to once again put a new set of nails on. I paid $40.00 plus $5.00 tip for another new set. Which I normally get a new set once every 6 - 8 months. In a few days they felt like they were all falling off. I went back to him and he fixed two nails. He should have fixed them all. Another few says went by and more nails were lifting and I went back again. They wouldn't fix them. The guy at the desk said we usually aren't responsible after 2-3 days.He said my nails were to long that's why they wont stay on...that's not true when [redacted] did them I had no problems and they are only half as long as they were before. I don't think [redacted] did them correctly and that's why im having problems.I have had long nails for 30 years and this is the first time this has happened. Now I have to pay someone else to fix them when kim nails did them wrong.Desired Settlement: I think they should refund my $40.00 so I can get them done right...thank you

Business

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Handwritten response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

That is not true. When I went back the first time they only fixed two nails. They should have fixed them all. I told them they all felt like they were falling off. Then they did all start popping off and I was glueing them back on which is what causes fungus on the nails which is what happened to me. They did not do the right thing! I wouldn't be complaining if they would have fixed them right away. I had to pay someone else to fix them. I deserve a refund.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Date Sent: 7/1/2014 11:40:42 AM

Review: [redacted]

I am rejecting this response because:

That is not true. When I went back the first time they only fixed two nails. They should have fixed them all. I told them they all felt like they were falling off. Then they did all start popping off and I was glueing them back on which is what causes fungus on the nails which is what happened to me. They did not do the right thing! I wouldn't be complaining if they would have fixed them right away. I had to pay someone else to fix them. I deserve a refund.

Regards,

Regards,