Kim Nybo Ins Agency, Inc.

I am rejecting this response because: even after told 7-business days I’m currently still waiting for my refund which has caused me to be late on my other bills and now

Initial Business Response /* (1000, 8, 2015/08/11) */
I talked to *** back in July and do remember him asking me to stop his automatic insurance pull for JulyI went into the system and temporarily suspended the account However, there was a computer issue and the account was reopened and
the insurance premium was pulled out in error
We have sent a request to the State Farm corporate office to refund the monies to Mr*** and at this time are still waiting on a response as to whether State Farm will refund the monies or not Normally, we have a response from State Farm within 3-business days We will respond again to this complaint once we have heard from State Farm
Initial Consumer Rebuttal /* (2000, 10, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At this point it doesn't matterMy concern is that this time it was a small amountI would be worried if a system issue caused a large payment to be taken and State Farm does not have recourseI would like some sort of customer complaint about this placed on this offices record
Thank you
***

Client has not paid on his bill since dec 2017? yet wants insurance.? We have sent him numerous emails about this and he refuses to pay bill but continually want refunds and does no pay bills.? If you do not pay premiums you cannot have insurance.There is nothing more we can do for client as he refuses to pay his bill.? He continually tells us he has no money but wants insurance.? He then states he wants insurance canceled so we cancel and then he complains.There is nothing more we can do for a client that will not pay for months on a bill.? Clients policies are in cancelation status due to non pay and his request

We have communicated with client almost daily on the process and timeline for getting his refund.? State Farm computers were down on that date he called into suspend his pull and also pulls usually cannot be suspended day of or day before, but needseveral days lead time.? Client expected
he should have immediate response and money returned which is impossible as the refunds come out of corporate state farm and take + business days to receive and also it took several days to get the? approval from state farm for the refund.? During that time in between refund he was told process and timeline and we also sent him emails regarding it and also responded to his emails.? Client just was not happy with waiting which was not preventableWe feel we did everything we could to help client with this situation