Kim's Auto Care

Respose to the complaint {ID; ***)The customer Initially asked us to fix engine misfiring and we gave them a quote of $ 498,for engine tuneup including replacement of spark plugsThey agreed to fix it by that price, Later we found that a fuel injector is badWe called and told them
that a fuel injector must be replacedThey agree to repair itUpon their consent we fix the car and total repair cost was $1,After fixing car we contacted them to pick up carThe customer came and had a test drive and was very satisfied with the repairHowever, he did not have money to pay the cost, saying that they would like to pay it when they receive federal tax returnAfter week later, they did not come to pick up their car so we called them again and again but they did not response to our callMonth later, we added storage charge so that total cost went up $1,456,We simply hold the customer car because they could not pay repair cost.We do not understand how $comes up to thier mind (probably they misunderstood the price of rear whee strut which we quoted $260.00).Thank you very much

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
How a business could operate without a service order form to be filled out by the customer accepting charges to prevent any missed communication? Kim's Auto care is and example of this fraudIts like you take your car to the dealership for oil change and have other detailed explanation of other service requesting or demanding necessary needed services for your vehicle with a proof of work done with resultsBut in the case of Kim's Auto Care is different, I was driving my care for little while before its went to Kim's Auto care, its has been looked at by different auto experts talked about the same thing (sparks plugs change)At that time I was not ready to have anything done We came to the the body shop next to his with my wife's car for some body work to be done when we finally derided to have the spark plugs change done as well that's when we went next door at kim's Auto care for price quote in present of my wife and I he told us $part and labor chargeWe vaguely ask if we could buy our own parts he said no because he is not going to guaranteed itHowever after all set and done amount change did not accept anything other than to change plugsOut of anger and frustration and without thinking what I was going to expect I didn't have all the money which he told me on that day $1,in the presence of the responding officer who took his time asking him for new parts receipt, proof of repairsNothing was available at that time to show the officer and I the amount was verbally announced to the officer and Iwhich the officer told him to put it in writing that is when he prepare the service order form.Please let me know, is this a good business practice?