Kim's Boot and Shoes

We are sorry for this incident, and did not mean any kind of disrespect in any formAs for the repairs, you were contacted via phone and explained what exactly would be done to your boots to solve the issue, just like you said, he would remove the lump/bump and in the process of doing this he would take out the lining and you agreedWe did everything that you had requestedYou were even informed over the phone that there would be an extra charge for the other work which you also agreed toIn the end we did not charge for the extra work because when you received the boots, you seemed to be unsatisfied for the work you had requestedSorry if there seem to be some kind of miscommunication

We are sorry for this incident, and did not mean any kind of disrespect in any formAs for the repairs, you were contacted via phone and explained what exactly would be done to your boots to solve the issue, just like you said, he would remove the lump/bump and in the process of doing this he would
take out the lining and you agreedWe did everything that you had requestedYou were even informed over the phone that there would be an extra charge for the other work which you also agreed toIn the end we did not charge for the extra work because when you received the boots, you seemed to be unsatisfied for the work you had requestedSorry if there seem to be some kind of miscommunication

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] As I have been stating over and over again! The lump should of never been there to begin withAnd removing the lump should not of consisted of gutting the inside liningRemoving that inside lining is what made the boot frailI am still trying to understand how with your over year experience doing this keeps putting the blame on me? You say that you are a business of integrity but you clearly are notYour greed and disregard for customer service has been clearly establishedIn the end the result of me visiting your business left me with an unserviceable pair of boots and dollars less in my bank accountI fail to understand how this is entirely on meI am not sure who is receiving my replies, if it is the owner I wish I knew why he is so reluctant to resolve this situationIf it is not, I hope that the Revdex.com can pass all of this information to him/herI still would like a refund, and an apology for being laughed at when I asked for a resolution back in the store.
Regards,
*** ***

Kim's is the worst place I've shopped in Columbus Gaor in any place all over the worldI bought a pair of boots and my son bought a pair, at the same timeBoth are Ariat boots
I originally could not find my boot in women's and the owner pushed the men's pair on me in a smaller size promising me they were exactly the sameI kept saying no I'd rather order the womens'sShe kept pushing me towards the men's until I gave in and bought them, repeatedly assuring me they were the sameLater I looked at a picture of myself wearing the boots and they are much bigger than the women's versionSo much that I don't want to ever wear them again for fear of looking ridiculous like I'm in clown bootsMoney wasted, lesson learned
The main issue is my son's bootsHe was in between sizes and they convinced him a certain size would workWe got home and I said put your boots on and wear them around the house to make sure you don't get blistersHe had them on for exactly minutes and said this will not workHe took them off and I called the storeThey agreed to refund the money
When I got there, they accused me of lying and said he wore them for longer than an hour and they refused to refundI reminded them the rubber *** were still showing on the boots and I pointed out their floor is dirtyI pulled boots out of other boxes in the store and showed them how dirty the boots are that people walked around the store in while trying them onThey refused to listen or acknowledge and kept walking away laughingThe husband and wife would alternate walking in circles from the back to the front of the store (just a few steps to side office), horrifically ridiculing me in front of other customers and making me feel as if I was just ripped off by foreigners that are only here to take advantage of good, honest citizens that would have supported their business for years to come
They have no sense of customer service or respect or morals or any decent business practice in their bonesI understand everyone makes mistakes and can't make everyone happy all the time, but they thrive on ripping others off and will stoop to any means to make their dollarIn their case $
They were meaner than I've ever been treated by any business owner and had me fumingThey were laughing at me and telling me to go tell everyone I knew how terrible they were and to tell the news media, etc., that they didn't careIt was truly humiliating and as I looked around the store at other innocent customers with and without their children, I felt sorry for them also, because I knew they'd be in my same situation the following day or week
They do NOT deserve a good Revdex.com rating just because they answer complaints in a timely mannerLook HOW they respondThey can't even fake being niceThey weren't sympathetic or apologetic to the previous complaintsThey could care less how ANYONE feels about them or their business
One of you should visit one day when she's forgotten all about this complaint and find a dirty sole on a pair of boots from Kim'sBuy them, go home, keep them in the box and return them the next daySee what happensThey'll tell you, you got them dirty and that you wore them when you left the store and you're stuck with them
I never knew to inspect the soles of new boots but she has taught me a lotMainly to never refer or buy from her again

The lump that was created unavoidable and we did everything to remove it and we didI do not see a problem hereYou were explained everything that was repaired and you agreedI feel I am reieterating the steps that were taken for your repairsIn the end you received all the repairs that you wantedWe will not be giving you a refund