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Kim's Executive Cleaners, LLC

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Reviews Kim's Executive Cleaners, LLC

Kim's Executive Cleaners, LLC Reviews (5)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me at this time the business
did come out to attempt in good faith to remedy the complaint and performed more then the action describedif the plastic moisture Barrier does not continue to stay in place upon general use, again I want the company to know, I will contact them back Directly to remedy I have not had an opportunity to crawl through and view the area up close since the company left There has been No substantial ground water since to observe if remedy corrected the issue I did appreciate their prompt and professional interactions during this Revdex.com process.
*** ***

Thank you for bringing this to my attentionI have carefully reviewed this matter and interviewed all personnel with knowledgeThese are my findings.First, please understand that the *** made thier purchase from *** *** ***Five Star is a subcontractor to *** for the fabrication and
installation of the countertops and *** *** is the material supplierThis is important because each party has their specific responsibilities and all act as a team, with the goal of supplying quality home installations of high quality products.Here is a brief overview of this project:• 4/14/Countertops installed• 1/20/Ms*** called our office complaining of a dull spot on her countertop, saying she had followed online directions to remove a marked area on her tops but it had dulled the area she tried to clean.• 1/24/Five Star made arrangements to visit the *** home for an evaluation on 2/10/2017.• 2/10/E***uation done and paperwork was subsequently submitted to ***, the materials supplier.• 3/09/*** requested additional pictures of the problem area.• 3/21/Denial of claim received from *** with the following email.• Our Stone Manager, ***, was not able to return Ms*** phone call on April 4, but tried times on April with no response.• See the attachment for the highlighted information from the *** *** website(***.com)• See the attachment for a more complete timeline of events.More Complete Timeline for *** *** ProjectInitial contact: 1/20 1/20- *** *** received a phone call from the customer stating customer got on the website and read that she could clean tops with Magic Eraser When she used it made a dull spotShe said it was hard to take a picture because light has to be shining on it just right She would like someone to come and take a look and talk to her about a warranty claim *** will be best to do this *** said She emailed *** and *** This was a Friday PM (4:42) 1/23-*** sent a picture to *** and *** on where the square mark is on the counter(10:55) 1/23- *** called and the phone was busy will try again later.(3:58) 1/23- *** left a message with warranty info and to call me back if any questions (4:06) 1/24- *** called the customer to see if *** could come out and do an evaluation She couldn't do earlier time we allotted for her so we scheduled for 2/ Arrival 9-(12:34) 2/10- *** *** sent pictures to *** of mark on the countertopDate Warranty sent in: 2/14 2/14- *** emailed warranty claim to *** He let Mrs*** know that this claim would have to be submitted before any other action would be taken (9:15) 3/3- We checked the claim and it had not been evaluated yet(3:49) 3/9- *** called Mrs.*** to see if we could get any better pictures than what *** took It has to do with the time of day that it is more noticeable She told *** she was going to take some pictures this weekend (8:56) 3/17- *** sent more pictures to *** for warranty There weren't enough photos, so it was certain the claim was going to be denied with the pictures we had so far Date Warranty Received back: 3/21 3/21- *** called Mrs*** and left a message to call her back on the denial letter(5:04) 3/23- Mrs *** called me back and is not happy with the result She wants this fixed, the shine put back on and rectified she told *** She wants to speak to the manager *** *** told Mrsthat he is on vacation and will call her when he gets back. 4/4- PM- spoke with Mrs *** and she wanted to speak to *** Transferred to *** where she left him a message of if we didn't replace her top she was going to report us to the Revdex.com. 4/5- *** called three times and left a message He also relayed all information to *** on this dateNever got a response

*** redone all the plastic and crawlspace in return she agreed to drop Revdex.com complaint

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company (Five Star Fab & Fixture) is not taking any ownership for the installation issues which a chemical that was used during the install damaged the countertop We find this unacceptable The attachment they have provided with this claim is from *** not Five Star

Initial Business Response /* *** ** *** */
We are sorry for the miscommunication with Mr*** and believe there was no intentional misrepresentation of the price for the product, as our notes indicate a price of $to recover the puwindow awning
If it satisfies Mr
***, we would be happy to accept his resolution, and complete the recover of the puwindow awning at $(plus tax)
We called Mr*** earlier today promptly after receiving this letter, and were unable to reach him, so we left him a messageAs of now we have not heard back from him
Please, don't hesitate to contact me for further information

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