Sign in

Kim's Gym

Sharing is caring! Have something to share about Kim's Gym? Use RevDex to write a review
Reviews Kim's Gym

Kim's Gym Reviews (5)

Complaint: I am rejecting this response because: Again MrsRenga is being untruthful about the color and finish of our floors Unfortunately, I did not go to the showroom when the floors arrived It never occurred to me that the floors would be such different color and finish than what I had ordered In any case, I took responsibility for not viewing the floor before installation began And in exchange for our simply wanting to be done with Renga flooring, we accepted a token $2,discount off the flooring The issue with excessive floor staining, for which again, the Renga's refused to come and see for themselves, has nothing to do with our settling on a color that was not representative of what we originally orderedWe have grown quite accustomed to the floor color and ordered $6,more of the same brand of flooring, in a DIFFERENT color and finish in order to MATwhat was installed There have been ZERO staining issues in the new sections of flooring.At this time, we have all of the paperwork, professional testimony, images, emails, etcto take legal action in order to be reimbursed for what we had to spend to remove excessive stains from faulty flooring Regards, Leslie Schneiderman

We are in receipt of the complaint submitted by our client, ***We appreciate you giving us the opportunity to share our side of the storyIt is with great disappointment that we were unable to satisfy this customerWe have been in business for almost years and have never had a complaint nor
a customer or situation that we weren't able to end on a good noteWe have included correspondence documentation to support our claimsUnfortunately, ***decided to mop and clean her floors with waterShe had all the appropriate information we had provided, manufacturer phone number and web siteI will include copies of the emails that outline the customer indicating that she had received the proper information so they could properly care for their flooringHer exact words in her email dated 11-11-were “The floor has been cleaned exactly as noted on the DM flooring paperwork that was provide to us when the floor was originally installed.” Michael Renga Flooring cannot find any instruction on the DM flooring paperwork that states to clean your floors with waterThen in the email dated 11-30-14, ***indicated “It appeared that all the inspector cared about that I was not using the floor cleaner that the manufacturer recommendedFrom the time the floor was installed and we were moved back in, around November 1, 2013, through July of this year, I cleaned the floors with waterThat is it.” So with all that being said, MRF Incknew what caused the staining and failure of the wood finishWe want every single client to leave us with a positive experienceThis client had some other unusual situations as wellWhen the installers began the job, she came home and did not like the color that she had previously approvedQuite a bit had already been installed, but we immediately stopped the jobWe explained that we'd contact the manufacturer and we could switch her into something else(We went to the job with her sample and the sample matched and was within guidelines.) She decided to have the installers continue and advised us of suchThen the following day we had them return and that day she did the same thingWe explained that she would need to discontinue work, in order for us to resolve her concernShe accepted the wood and said she wanted to continueThis has never happened before so we were a bit uneasyShe was also unhappy with the knots in the wood so had the installers go thru the boxes and remove certain boardsWe tried our best to be helpful and complied with her requestwhen she had less left over for her second phase, she was not happySo when we had completed everything, job was completed, clean up done, trims onCustomer and her husband came into our showroom quite unhappyThey expressed how unhappy they were and they didn't like the color...they requested for us to sand and refinish all the hardwood we had just installed in their houseI explained that this would void their warranty from the Manufacturer since they purchased a pre-finished floor, not to mention they requested and approved the work moving forwardThis was something we were not willing to doWe felt their request was unfair and we were very uncomfortable at this point: So, in an effort to move forward, we offered a $2,discount off their job to try and end on a positive noteThis was the first time we have ever done such a thing, but we didn't know what else to doUnfortunately, the problems referred to in this complaint, had absolutely nothing to do with our communication, timeliness, service, the wood ordered or our installationThe client indicated in her complaint that we didn't apply any finish...this is a pre finished floorWe are not supposed to apply a finishThere was a factory finish when we installed the floor but it was damaged by her cleaning with waterWe had supplied ***with the Manufacturers paper work which had a recommended cleaner and she chose to not use it

Thank you for your assistance in facilitating this.I have to start by saying I was taken aback by Leslie's comment stating we are using this as an advertisement...?Secondly, I feel we need to comment regarding Leslie's statement “I made the decision to live with the floor that was not representative of what she had been sampled on.” We ordered actual cartons of the wood and had them in our showroom for her viewing and approvalWe loose installed them out on our showroom floors for her viewingShe approved them and we orderedWe got the same lot that she viewed in our showroom, in fact we installed the actual wood she approvedWhen we installed them, she didn't like the color or knotsPlease refer back to my previous letter explaining where she canceled and re started the job times over a day period and passed over our offer to stop work and try to find something elseThen upon completion she asked us to sand down the whole floor and re-stain and finish itI'm not trying to be redundant, I'm just trying to paint a clear picture of what this process was like.The letter and emails I had sent previously show the client did in fact, have the information she neededThe customer indicated in the previously attached emails that she had received the proper information so they could properly care for their flooringNow her latest correspondence she is contradicting herselfTo quote her in the email dated 11-11-14, “The floor has been cleaned exactly as noted on the DM Flooring paperwork that was provided to us when the floor was originally installed.”The DM Flooring website is very user friendly and has a tab for maintenance requirementsThese were available then and the client had many interactions with the DM Flooring company before her job was ever finished due to her other concerns...She had contacted them and had their contact and web site information.As previously mentioned, we did deduct a $ 2,customer accommodation, in an effort to end on a positive noteThis is something we have never needed to do beforeOur commitment to customer satisfaction has always been our number one priorityWe are confident that we have done everything possible to try and make this client happyUnfortunately, we feel this situation has become impossible to remedy.On a final note, it is unfortunate that Leslie assumed she could mop the floors with water and overlooked the information that was availableIf she was having difficulty finding the proper information, all she had to do was ask.Sincerely, Lisa M RengaExecutive Vice President

Complaint:
I am rejecting this response because: Again MrsRenga is being untruthful about the color and finish of our floors. Unfortunately, I did not go to the showroom when the floors arrived. It never occurred to me that the floors would be such different color and finish than what I had ordered. In any case, I took responsibility for not viewing the floor before installation began. And in exchange for our simply wanting to be done with Renga flooring, we accepted a token $2,discount off the flooring. The issue with excessive floor staining, for which again, the Renga's refused to come and see for themselves, has nothing to do with our settling on a color that was not representative of what we originally orderedWe have grown quite accustomed to the floor color and ordered $6,more of the same brand of flooring, in a DIFFERENT color and finish in order to MATCH-UP what was installed. There have been ZERO staining issues in the new sections of flooring.At this time, we have all of the paperwork, professional testimony, images, emails, etcto take legal action in order to be reimbursed for what we had to spend to remove excessive stains from faulty flooring
Regards,
Leslie Schneiderman

This issue has been resoled amicably with ***.Thank you,

Check fields!

Write a review of Kim's Gym

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Kim's Gym Rating

Overall satisfaction rating

Add contact information for Kim's Gym

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated