Kim's Nissan

***'s response is not entirely truthful which is my reason for submitting this claim to begin withThe only truthful part of his response is that corporate Nissan did contact me and agree to refund me my moneyI have not received my recheck yet but expect to in 2-weeksI am willing to update this and note when I do receive my refund. I did speak with ***, executive specialist from corporate Nissan last monthShe did tell me theat Nissan would be issuing a full refund due to the fact that the dealership did not handle my claim appropriately and that the part was not properly saved to allow for a thorough review by the dealership***'s assertion that Nissan is not saying Kim's handling of my claim was wrong by refunding me my money is completely false*** also called me today and did not apologize for his or his employee's behavior nor did he express any sympathyHe only wanted to know if I had gotten my money back from nissan yetMy entire conversation with *** lasted less than a minute today. I do not plan on accepting a response from Kim's no bull regarding this until the following happens:1) I receive my full refund from Nissan and I will let the Revdex.com know when I do2) Kim's admits that they did not handle my claim appropriatelyIt wouldbe nice to get an apology from Kim's, so far only corporate has apologized. I am again attaching the pictures of all my rims to show there are and never were any signs of any damages to my vehicle as Kim's tried to make me believe there were I am only continuing to reject due to Kim's inability to resolve this matterI want other customers to see how they treated meI also want to point out how helpful *** from corporate Nissan has been during thisIf she worked for Kim's, I do not think this would be an issue

Linda Compton Director of Dispute Resolution Revdex.com Katherine Dr Ste Flowood, MS MsCompton: In response to your request for a follow up regarding Mr***’s *** complaint against us, and with respect, I would simply have to defer back to our initial response. Unfortunately there will be those times when our efforts and the expectations of our customers do not coincide; for not meeting Mr***’s expectations we sincerely apologizeWe have policies and procedures that we have adhered to that are in keeping with Nissan’s guidelinesNissan North America opted as an independent entity to reimburse Mr*** the monies associated with the repairWe stand behind our commitment to maintaining commitments to the Nissan Corporation and to our customers *** *** Service Manager Kim’s Chevrolet/Nissan Laurel, MS

As a representative of Kim's Nissan I can attest that we are keenly and uniquely focused on making each and every customer completely satisfied with their purchasing and servicing experienceUnfortunately, there are those very rare occasions where our aim and the customer's expectations are
not on target with each otherWith respect to Mr***'s complaint that his vehicle's repair was not administrated properly- that it should have been a warranty claim, i.erepairs paid by Nissan Corporate and performed by us versus a customer pay repair, is not accurateThe vehicle presented to us with a demonstrably inwardly skewed right front passenger wheelAdditionally, there were scuff marks on the wheel that seemed suspect to the technician assigned to the vehicleUpon extraction of and examination of the strut in question our certified technician determined that the strut was bentAs his manager, I not only examined the strut and agreed, but retained the strut should there be a need in the future to examine it furtherMy direct supervisor and my Nissan corporate representative were additionally and comprehensively briefed on the issueCollectively we made the decision, as is in keeping with our empowerment by Nissan North America, that the necessary repair-- the replacement of the strut-- did not meet the threshold we must maintain to administrate any repair as a warranty claimWe, therefore, adequately advised and then charged Mr*** the monies associated for the repair. Despite our best efforts to be transparent and forthcoming regarding our reasons for this decision, Mr*** opted to pursue a different outcome and contacted Nissan North America directlyUpon further consideration, Nissan North America granted a refund to Mr***This refund in no way implied that our rationale regarding the repair was incorrect in any way, or, that Kim's s Nissan did anything wrongRather, it shows how Nissan North America is ever committed to maintaining the highest possible level of appreciation and customer service I hope that this fully explains our position regarding this repairWe value Mr*** as our customer, and hope, should he choose to return to us, that this explanation will further clarify our position in his mind and galvanize our position in the community as a company equally committed to maintaining outstanding customer service while honoring the agreements we have with our respective manufacturers.*** ***, Service Manager