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Address: 30 Lower Valley Rd, Kalispell, Montana, United States, 59901
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Address: 30 Lower Valley Rd, Kalispell, Montana, United States, 59901
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Please allow this letter to formally respond to your letter regarding the above referenced complaint(see attached).Kimber Mfg., Inc("Kimber") understands the concerns of Mr***, however, after review ofthe matter does not believe that the complaint fairly or accurately states or includes
all of theapplicable facts.Please note that after receiving the firearm from Mr***, Kimber inspected the firearm inquestionAfter such inspection, it was determined by Kimber that the firearm had been modifiedby Mr*** or some other party (contrary to Mr***'s complaint, it was detenninedthat such modification(s) involved more than just the grips)In light of the modifications to thefirearm, the work required to bring the firearm back to factory specification was not covered underwarrantyMr*** was advised of the same, and the cost of the work (and additional workthat Kimber would provide as a gesture of goodwill)Mr*** advised that he did not wantto pay for any repairs and that the firearm should be returned to him without any work beingperformed on it.Kimber values Mr*** and all of its customersNotwithstanding the same, the firearm inquestion was modified and the work in question for Mr***'s firearm is not covered underwarranty, and therefore, is subject to charge.Thank you for the opportunity to respond.Sincerely,KIMBER MFG., INCMICHAEL G***GENERAL COUNSEL