Kimberly Harper DDS

Complaint: [redacted] I am rejecting this response because: THE COMPANY IS A LIE, THEY ARE ONLY SAYING THESE THINGS BECAUSE I TOLD THEM THAT I WAS GOING TO REPORT THEM TO Revdex.com, I WILL NEVER ORDER ANYTHING ELSE FROM THEM NOR ANYONE THAT I KNOW IT'S NOT THE MONEY BECAUSE I OWN THREE COMPANY IT THE PRINCIPLE OF IT AND THE WAY I WAS TALK TO AND DONE , OF COURSE THEY ARE NOT GOING TO ADMIT WHAT THEY DID BECAUSE THEY HAVE HAD COMPLAINTS ON THEM BEFORE , WHEN I TOLD THE WOMEN AT THE STORE THAT I WAS GOING TO REPORT THEM TO THE Revdex.com SHE GOT UPSET ABOUT IT YOUR COMPANY IS A SORRY PLACE TO SHOP IF THESE ARE THE THINGS THAT YOU ARE DOING TO MAKE A SALE Regards, [redacted] ***

Complaint: ***
I am rejecting this response because: They are not telling the truth about them sending me the right item I took a picture of the shawl I order and it is not the one they sent me, they are trying to make you believe that they sent the right one a they know they did not
Regards,
*** ***

The customer had ordered a Star Shawl vest, which we did ship to her via UPS tracking # [redacted] 12/7/15. It was the correct item, she was not told it wasn't in stock, because it was. We did not make any substitutions.  Customer contacted us and informed us that it did not look like what we...

advertised on our website. She was told that it could be returned and she would be credited for her purchase. We have never received the product, so of course a credit could not be made. Customer contacted us yesterday, extremely upset that we had not taken care of the issue. We informed her that we had not yet received the returned item and we could not issue a credit until the product had been returned, as a business owner herself I am sure this would be her protocol as well.. She was told that we would send her a return shipping label and upon receipt of the item she would be credited back for the product. We were informed that it was to late and she was going to report us to the Revdex.com, which she did. [redacted]

We had not purposely deceived this customer and since she was not satisfied with the product, we apologize and have offered to refund her. We have issued another return label UPS tracking # [redacted]

We received a order online 9/15/15 for  1 pair of " Buffalo Toe Sandal" in a size 8, for the amount of $29.95.  We UPS  the sandal in a size 8 on 9/23/15 tracking # [redacted]. He contacted us and returned the sandal which we received on 10/2/15.  He then...

requested the size 7, Inventory may have shown that we had one in stock, however there are other orders that may have preceded his and it was sold to another customer. ( We have them on backorder). He contacted us 10/5/15 (Monday) after 5 PM Central time, demanding we overnight the sandal as he needed it the next day. We explained that we could not overnight the Sandal (he was not told that we could not afford it). even if we could have overnighted the item, it was to late to ship that day as the Post office and our shipper UPS have gone for the day. It would not have arrived on the 6th as he stated he needed it. He was offered numerous times that we would gladly refund his purchase, but he wanted the sandal that we could not provide in his time frame. Since he was shipped the size he had originally requested and he returned it, that our customer service was not at fault. He would have been sent the 2nd sandal as requested when it was available. He has been refunded and we are sorry for any inconnivennce to the customer.Tribal Impressions

Complaint: [redacted]
I am rejecting this response because:  THE COMPANY IS A LIE, THEY ARE ONLY SAYING THESE THINGS BECAUSE I TOLD THEM THAT I WAS GOING TO REPORT THEM TO Revdex.com, I WILL NEVER ORDER ANYTHING ELSE FROM THEM NOR ANYONE THAT I KNOW IT'S NOT THE MONEY BECAUSE I OWN THREE COMPANY IT THE PRINCIPLE OF IT AND THE WAY I WAS TALK TO AND DONE , OF COURSE THEY ARE NOT GOING TO ADMIT WHAT THEY DID BECAUSE THEY HAVE HAD COMPLAINTS ON THEM BEFORE , WHEN I TOLD THE WOMEN AT THE STORE THAT I WAS GOING TO REPORT THEM TO THE Revdex.com SHE GOT UPSET ABOUT IT YOUR COMPANY IS A SORRY PLACE TO SHOP IF THESE ARE THE THINGS THAT YOU ARE DOING TO MAKE A SALE.      
Regards,
[redacted]