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Kimberly's Towing

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Reviews Kimberly's Towing

Kimberly's Towing Reviews (3)

Revdex.com:At this time, I have not been contacted by Kimberly's Towing regarding complaint ID [redacted] Aditionally I retrieved my vehicle and the incorrect ticket was given and the original was lost regarding my towing so two customers have now been robbed of the ability to fight tickets due to missing paperwork.Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Kimberly's Towing regarding complaint ID ***Aditionally I retrieved my vehicle and the incorrect ticket was given and the original was lost regarding my towing so two customers
have now been robbed of the ability to fight tickets due to missing paperwork.Sincerely,
*** ***

STAY FAR AWAY
Yesterday I called AAA at 3:55pm to request a tow, unfortunately Kimberly's is the service provider for the area I was inETA was 4:55pmThey showed up minutes lateAs soon as their driver "Johnny Z" pulled up he informed me I would be responsible for round-trip tolls in cash as my vehicle was to be towed upstateHe was correct, this is a AAA policy I am very much aware ofHe claimed tolls would be $(taking GWB to 87)They aren'tI informed him I too am a tow truck operator who also worked for a AAA service provider and I know better - miraculously the tolls dropped by $
He asked if I would be ok with them towing my car to their station and keeping it there until 7pm when their night driver arrivesHe assured me my vehicle would be at my home by 9pm (miles upstate)I agreedAgain, I am a tow operator and I understand having to juggle multiple calls when one is a long distance towHe loaded my vehicle and was off
Exactly hours later at 9:30pm I called Kimberly's to find out where my car was, as I hadn't heard anything in hoursTheir RUDE AND UNPROFESSIONAL dispatcher said it wouldn't arrive until between 12am-1amUnacceptableI told him I wouldn't be awake, they promised 9pm, and my car needs to be transported immediatelyHe told me he would "*** ** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** ** ** ***"
I called AAA, they immediately called Kimberly'sSuddenly their ETA changed to "between 1am-2am"
At 2:30am I called AAA, as my car still hadn't arrived at my homeThey contacted Kimberly's who said their driver was on the Tappan Zee Bridge and would arrive in minutes
Nearly an hour and a half later at 3:56am Kimberly's driver "Manny" pulled up to my houseI asked him which route he took up and he said 287, over the Tappan ZeeI asked which route he was taking back and he again said over the Tappan ZeeNow the problem with this is they collected *$46* for the return trip over the GWB, the Tappan Zee is only $for a tow truck to crossIt doesn't take a genius to see I was overcharged by over $I demanded the difference, he refused
It is sickening and disheartening to think of all the people they have tried their scam on and gotten away with itI have been left with no other option but to file multiple formal complaints through AAA in hopes they rectify the situationIt took hours and phone calls to AAA & Kimberly's until my vehicle arrived only miles upstate
If you wish to receive horrendous unprofessional service while being scammed and overcharged, Kimberly's is your place

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