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Kimbertal Kennels Ltd

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Reviews Kimbertal Kennels Ltd

Kimbertal Kennels Ltd Reviews (1)

First, please note that when the puppy was on the internet it was for more than $ We did come down to $2000+tax which as a licensed business we must charge The puppy did have a nickel sized scab with no redness or itching issues which we attributed to an old cut or scrape since it was healed Mange spreads very quickly so it was not mange when it was with us.When contacted by us by [redacted] , three months later, we were very sympathetic and offered her to come to our vet free of charge The new vet was just moving his equipmant into the kennel from Las Vegas and talked about the owner going for a scraping at our older vet, but the owner said her vet had scraped and it was not mange We talked about feeding and allergies and the owner left We were contacted shortly after by a loud screaming owner saying her vet said it now is mange and she had a vet bill Even though the days from purchase that the state law states we are responsible for any bills had more than passed, we reimbursed her for her vet bill We did this again a few weeks later but told her we would gladly order and give her any medicine her vet prescribed but did not want to pay her vet's markup Each time we also talked about stress from food allergies and poor diet but were met with hostility We reimbursed the owner over $in these vet bills We stopped breeding the parents of this dog and have continually offered to send any medication needed free of charge but communications have been sparse In early June of this year the puppy had a sudden relapse We have not been given any info as to whether or not this was triggered by vaccines, diet change, neutering etc After several loud phone calls where whatever we say, is said a little differently and fed back to us We offered her another dog which she did not want so we offered her her money back and then we were told since we had offered her both she wanted both not one or the otherOn June 9th she was sent a check #for $1800, more than the balance of her payment of $minus vet bills Although [redacted] says she has the check she has not cashed it because she now wants $+ the price of another puppy on our website, a minimum of another $Until this week we have tried to be supportive for the puppy's sake but the calls this week became increasingly derogatory and offensive We have gone beyond the state law in issuing a refund over a year after purchase to try and make the customer happy We do not feel that we should have to pay $more to avoid "litigation" and the blackening of our name on the internet We were willing to overnight medication to help defray costs or allow [redacted] to come to one of our vets but have been met with "anger management issues" that [redacted] attributes to us We have a champion male we are not breeding so I do not know what more we can do to insure the quality of the puppies that we sell and to show our concern Please let me know if you need any documentation or any more info Sincerely, Anne G [redacted] Office Manager

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