TLDR; This company overpromises and underdelivers, accepting payment for work they're not able to complete The owner is rude, unprofessional, and has a temper with both his employees and customersHad they simply owned up to their mistakes, and not insisted that we pay for work not completed, they'd have received a better reviewRead their bad reviews to find out how they deal with things when something goes wrongDon't make the same mistake as us by hiring this company We contracted with this company to remove all the carpet in the house, and to replace it with LVPIt started off poorly, as they called us the day before they were to start, and said that the materials hasn't arrived yet, and that their starting date would be delayed by two weeksThis put us in a bit of a situation and also cost us money, as we'd blocked off our Airbnb rooms already for those dates, moved furniture and things around, and had scheduled our vacation around the dates they'd originally given usThis also meant that they'd be installing it right before Christmas, when we had out of town guests staying with us causing further disruptionWe let it go without saying anything, and just did what we could to work around their new schedule, nearly two weeks laterThe problem isn't so much that the materials weren't delivered on time (did someone forget to order them?) but rather that they didn't bother telling us until right before they were originally to start, instead of as soon as they learned the materials wouldn't arrive in time During the days of installation, the owner was constantly berating and yelling at his employees, which made things a bit uncomfortable in the house for our family and visitors It was only after we'd paid the deposit and they'd done most of the work that the owner said he wasn't able to do part of itThey insisted that they weren't able to do a raised platform in the theater room that both looks good and is safeAfter I said that particular area was specifically discussed when they came out to measure for a quote, and was what was explicitly agreed on both verbally and in the contract, he stormed out of the house and cursed at usMy wife, our visiting houseguests, and I were left standing there in shock at his behavior Someone from their office called right after he left and said that they weren't sure whether it could be done, and that when [redacted] saw it he knew it couldn't be covered with LVP so that it would be both safe and look goodNone of this was mentioned to us from the beginning, or when they accepted the deposit, or when they started the work In addition, another contractor, who also installs flooring and was there earlier during the project, made numerous remarks about workmanship quality issues in their installationWe had various other problems with aspects of the installationSince the owner stormed out in a tantrum, I didn't even have a chance to bring them upHowever, it's easier to just not deal with them, and we're hiring someone else to fix their work, and complete the part they weren't able to What really irks me is that we bought the flooring they recommendedIf that flooring wasn't a good choice for stairs or for the theater room platform, they should have recommended something that wasWe accepted their recommendations without hesitation, trusting that they had our best interest in mind The next day, Kimi tried to insist the work was completed and that we needed to pay the remaining balance right awayI can't understand how she could possibly insist that we pay for work they aren't able to completeIt blows my mind that she'd even consider such a thingI told her that we'd be happy to pay for the work that was completed and for the materials that were usedWhile eventually she did have an employee send over a new invoice, to date she has neither acknowledged nor apologized for their mistakes, stating that the work was done during the agreed timeframe (it wasn't), that it was complete (it wasn't), and that her husband cursed at me in my home in front of my wife and our houseguests Check out their other bad reviews, which are typically very detailed, and you'll see a common themeThe owners Kimi and [redacted] nearly always refuse to acknowledge their mistakes, and even go so far as to badmouth their customers
TLDR; This company overpromises and underdelivers, accepting payment for work they're not able to complete The owner is rude, unprofessional, and has a temper with both his employees and customersHad they simply owned up to their mistakes, and not insisted that we pay for work not completed, they'd have received a better reviewRead their bad reviews to find out how they deal with things when something goes wrongDon't make the same mistake as us by hiring this company
We contracted with this company to remove all the carpet in the house, and to replace it with LVPIt started off poorly, as they called us the day before they were to start, and said that the materials hasn't arrived yet, and that their starting date would be delayed by two weeksThis put us in a bit of a situation and also cost us money, as we'd blocked off our Airbnb rooms already for those dates, moved furniture and things around, and had scheduled our vacation around the dates they'd originally given usThis also meant that they'd be installing it right before Christmas, when we had out of town guests staying with us causing further disruptionWe let it go without saying anything, and just did what we could to work around their new schedule, nearly two weeks laterThe problem isn't so much that the materials weren't delivered on time (did someone forget to order them?) but rather that they didn't bother telling us until right before they were originally to start, instead of as soon as they learned the materials wouldn't arrive in time
During the days of installation, the owner was constantly berating and yelling at his employees, which made things a bit uncomfortable in the house for our family and visitors
It was only after we'd paid the deposit and they'd done most of the work that the owner said he wasn't able to do part of itThey insisted that they weren't able to do a raised platform in the theater room that both looks good and is safeAfter I said that particular area was specifically discussed when they came out to measure for a quote, and was what was explicitly agreed on both verbally and in the contract, he stormed out of the house and cursed at usMy wife, our visiting houseguests, and I were left standing there in shock at his behavior
Someone from their office called right after he left and said that they weren't sure whether it could be done, and that when *** saw it he knew it couldn't be covered with LVP so that it would be both safe and look goodNone of this was mentioned to us from the beginning, or when they accepted the deposit, or when they started the work
In addition, another contractor, who also installs flooring and was there earlier during the project, made numerous remarks about workmanship quality issues in their installationWe had various other problems with aspects of the installationSince the owner stormed out in a tantrum, I didn't even have a chance to bring them upHowever, it's easier to just not deal with them, and we're hiring someone else to fix their work, and complete the part they weren't able to
What really irks me is that we bought the flooring they recommendedIf that flooring wasn't a good choice for stairs or for the theater room platform, they should have recommended something that wasWe accepted their recommendations without hesitation, trusting that they had our best interest in mind
The next day, Kimi tried to insist the work was completed and that we needed to pay the remaining balance right awayI can't understand how she could possibly insist that we pay for work they aren't able to completeIt blows my mind that she'd even consider such a thingI told her that we'd be happy to pay for the work that was completed and for the materials that were usedWhile eventually she did have an employee send over a new invoice, to date she has neither acknowledged nor apologized for their mistakes, stating that the work was done during the agreed timeframe (it wasn't), that it was complete (it wasn't), and that her husband cursed at me in my home in front of my wife and our houseguests
Check out their other bad reviews, which are typically very detailed, and you'll see a common themeThe owners Kimi and *** nearly always refuse to acknowledge their mistakes, and even go so far as to badmouth their customers
TLDR; This company overpromises and underdelivers, accepting payment for work they're not able to complete The owner is rude, unprofessional, and has a temper with both his employees and customersHad they simply owned up to their mistakes, and not insisted that we pay for work not completed, they'd have received a better reviewRead their bad reviews to find out how they deal with things when something goes wrongDon't make the same mistake as us by hiring this company We contracted with this company to remove all the carpet in the house, and to replace it with LVPIt started off poorly, as they called us the day before they were to start, and said that the materials hasn't arrived yet, and that their starting date would be delayed by two weeksThis put us in a bit of a situation and also cost us money, as we'd blocked off our Airbnb rooms already for those dates, moved furniture and things around, and had scheduled our vacation around the dates they'd originally given usThis also meant that they'd be installing it right before Christmas, when we had out of town guests staying with us causing further disruptionWe let it go without saying anything, and just did what we could to work around their new schedule, nearly two weeks laterThe problem isn't so much that the materials weren't delivered on time (did someone forget to order them?) but rather that they didn't bother telling us until right before they were originally to start, instead of as soon as they learned the materials wouldn't arrive in time During the days of installation, the owner was constantly berating and yelling at his employees, which made things a bit uncomfortable in the house for our family and visitors It was only after we'd paid the deposit and they'd done most of the work that the owner said he wasn't able to do part of itThey insisted that they weren't able to do a raised platform in the theater room that both looks good and is safeAfter I said that particular area was specifically discussed when they came out to measure for a quote, and was what was explicitly agreed on both verbally and in the contract, he stormed out of the house and cursed at usMy wife, our visiting houseguests, and I were left standing there in shock at his behavior Someone from their office called right after he left and said that they weren't sure whether it could be done, and that when [redacted] saw it he knew it couldn't be covered with LVP so that it would be both safe and look goodNone of this was mentioned to us from the beginning, or when they accepted the deposit, or when they started the work In addition, another contractor, who also installs flooring and was there earlier during the project, made numerous remarks about workmanship quality issues in their installationWe had various other problems with aspects of the installationSince the owner stormed out in a tantrum, I didn't even have a chance to bring them upHowever, it's easier to just not deal with them, and we're hiring someone else to fix their work, and complete the part they weren't able to What really irks me is that we bought the flooring they recommendedIf that flooring wasn't a good choice for stairs or for the theater room platform, they should have recommended something that wasWe accepted their recommendations without hesitation, trusting that they had our best interest in mind The next day, Kimi tried to insist the work was completed and that we needed to pay the remaining balance right awayI can't understand how she could possibly insist that we pay for work they aren't able to completeIt blows my mind that she'd even consider such a thingI told her that we'd be happy to pay for the work that was completed and for the materials that were usedWhile eventually she did have an employee send over a new invoice, to date she has neither acknowledged nor apologized for their mistakes, stating that the work was done during the agreed timeframe (it wasn't), that it was complete (it wasn't), and that her husband cursed at me in my home in front of my wife and our houseguests Check out their other bad reviews, which are typically very detailed, and you'll see a common themeThe owners Kimi and [redacted] nearly always refuse to acknowledge their mistakes, and even go so far as to badmouth their customers
TLDR; This company overpromises and underdelivers, accepting payment for work they're not able to complete The owner is rude, unprofessional, and has a temper with both his employees and customersHad they simply owned up to their mistakes, and not insisted that we pay for work not completed, they'd have received a better reviewRead their bad reviews to find out how they deal with things when something goes wrongDon't make the same mistake as us by hiring this company
We contracted with this company to remove all the carpet in the house, and to replace it with LVPIt started off poorly, as they called us the day before they were to start, and said that the materials hasn't arrived yet, and that their starting date would be delayed by two weeksThis put us in a bit of a situation and also cost us money, as we'd blocked off our Airbnb rooms already for those dates, moved furniture and things around, and had scheduled our vacation around the dates they'd originally given usThis also meant that they'd be installing it right before Christmas, when we had out of town guests staying with us causing further disruptionWe let it go without saying anything, and just did what we could to work around their new schedule, nearly two weeks laterThe problem isn't so much that the materials weren't delivered on time (did someone forget to order them?) but rather that they didn't bother telling us until right before they were originally to start, instead of as soon as they learned the materials wouldn't arrive in time
During the days of installation, the owner was constantly berating and yelling at his employees, which made things a bit uncomfortable in the house for our family and visitors
It was only after we'd paid the deposit and they'd done most of the work that the owner said he wasn't able to do part of itThey insisted that they weren't able to do a raised platform in the theater room that both looks good and is safeAfter I said that particular area was specifically discussed when they came out to measure for a quote, and was what was explicitly agreed on both verbally and in the contract, he stormed out of the house and cursed at usMy wife, our visiting houseguests, and I were left standing there in shock at his behavior
Someone from their office called right after he left and said that they weren't sure whether it could be done, and that when *** saw it he knew it couldn't be covered with LVP so that it would be both safe and look goodNone of this was mentioned to us from the beginning, or when they accepted the deposit, or when they started the work
In addition, another contractor, who also installs flooring and was there earlier during the project, made numerous remarks about workmanship quality issues in their installationWe had various other problems with aspects of the installationSince the owner stormed out in a tantrum, I didn't even have a chance to bring them upHowever, it's easier to just not deal with them, and we're hiring someone else to fix their work, and complete the part they weren't able to
What really irks me is that we bought the flooring they recommendedIf that flooring wasn't a good choice for stairs or for the theater room platform, they should have recommended something that wasWe accepted their recommendations without hesitation, trusting that they had our best interest in mind
The next day, Kimi tried to insist the work was completed and that we needed to pay the remaining balance right awayI can't understand how she could possibly insist that we pay for work they aren't able to completeIt blows my mind that she'd even consider such a thingI told her that we'd be happy to pay for the work that was completed and for the materials that were usedWhile eventually she did have an employee send over a new invoice, to date she has neither acknowledged nor apologized for their mistakes, stating that the work was done during the agreed timeframe (it wasn't), that it was complete (it wasn't), and that her husband cursed at me in my home in front of my wife and our houseguests
Check out their other bad reviews, which are typically very detailed, and you'll see a common themeThe owners Kimi and *** nearly always refuse to acknowledge their mistakes, and even go so far as to badmouth their customers