Kimi's Fashion

Initial Business Response /* (1000, 5, 2014/01/30) */
Customer had purchase bamboo curtain in May She came back in June and demanded a refund because she could not see the design clearlyWe have the sample hung on our wall and it was the exactly the same designThe design could be
clearly seenWe even took it out of the box to examineNothing was broken (she would have told us)We have clearly posted signs next to the cash register that states: no cash refundsExchanges or store credit with receipt within days." Customer did not produce receiptshe said she will go home and print out her statement and returnCustomer returned in December with no statement or receipt and was a bully to our employeesShe demanded that we give her a cash refund or she would call the local news channel and contact the Revdex.comShe then demanded that we carry the curtain to her carWe are a store in Chinatown that sells Chinese goodsOur employee's English language skills are not as good as hers and to belittle them for that is unacceptableOf course our employees remember her, she is a very difficult person to deal withHer story has changed several times over the monthsWe have made exceptions in the past and accepted returns but we won't do so to someone who is not honest, rude, belittles and threatens our employeesIn closing, we have clearly posted signs regarding our return policiesShe went way over the day windowShe did not have a receiptAs stated in our return policy, we do not give cash refundsBecause of these reasons, we will not give her a cash refundIf you would like, I could supply you with pictures of our posted return policies