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Kimi's Fashion

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Kimi's Fashion Reviews (1)

Initial Business Response /* (1000, 5, 2014/01/30) */
Customer had purchase bamboo curtain in May 2013. She came back in June and demanded a refund because she could not see the design clearly. We have the sample hung on our wall and it was the exactly the same design. The design could be...

clearly seen. We even took it out of the box to examine. Nothing was broken (she would have told us). We have 2 clearly posted signs next to the cash register that states: no cash refunds. Exchanges or store credit with receipt within 7 days." Customer did not produce receipt. she said she will go home and print out her statement and return. Customer returned in December 2013 with no statement or receipt and was a bully to our employees. She demanded that we give her a cash refund or she would call the local news channel and contact the Revdex.com. She then demanded that we carry the curtain to her car. We are a store in Chinatown that sells Chinese goods. Our employee's English language skills are not as good as hers and to belittle them for that is unacceptable. Of course our employees remember her, she is a very difficult person to deal with. Her story has changed several times over the months. We have made exceptions in the past and accepted returns but we won't do so to someone who is not honest, rude, belittles and threatens our employees. In closing, we have clearly posted signs regarding our return policies. She went way over the 7 day window. She did not have a receipt. As stated in our return policy, we do not give cash refunds. Because of these reasons, we will not give her a cash refund. If you would like, I could supply you with pictures of our posted return policies.

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Address: 1120 Maunakea St STE 189, Honolulu, Hawaii, United States, 96817-5198

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