Kimmel Metals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The company Pro lawn has admitted I had a legitimate complaint against the work they attempted to do for me in their response to my complaintMrJ*** offered to put up a completely closed in fence up by shoving boards in between the ones they currently had up to hide their errors they madeThis is not what I had asked for in the original contractI was paying $for a shadow box fence, not a completely closed off fence! He also wanted to cut boards and paste boards to the lower inches- inches gaps at the bottom of every post at his expenseThis would have not been as secure as needed for my dogs due to the fact wood splits and 6-inch fill in pieces would not have been eye appealing! If he had done either of those options, it would not have been worth the moneyIn addition to this, he offered to run lattice unevenly at the bottom of the fence, which also would have not been eye appealingFor the price I was paying, I wanted a shadow box fenceNot the ghetto lookHe would not have wanted this in his yard I am sureAlso, the materials he purchased with my money I gave up front were not even the correct materials to be used outdoorsThe lumber was untreated and not the right sizes required to do the fenceA professional would have know this in advanceWhen he came to my home to discuss this poor job and to try to remedy a solution, he agreed his crew did not do a good job at allI pointed out where posts had only been set in the ground inches to himI also challenged him when he showed me materials supplied on siteWe literally went out and counted board by board together and I have a witness here the entire time as wellHe said he did not have all receipts from his workers and didnt understand why I was short supplies on sitei was missing over boards at $a piece, and bags of concrete he said they had purchasedStill no clue where these item areIn our original contract he was being paid to remove a fence, and cut down, cut up and stack a treeThat did not happenI had to cut and stack it myself because he crew only worked 3-hrs a day, even tho they reported to him they worked longerHe said he would address that issue with themTheir lack of work shows how slow the progress was being done and neighbors witnessed how many hrs they were here as wellI cut up the tree so the project could get done in a timely manner When I told Mrj*** to stop production on the site and tell his crew to take a long lunch until he could arrive on scene, he didnt do soI was so angry over the terrible work being done that I had to walk awayHe showed up hrs later on site and stopped the job I did not get what I asked for, and his options to try to make it better were not going to work nor look good and not going to be what I paid forA fence cannot be put up with posts set in the ground inches deep and bag of concrete split between posts! This entire job had to be stopped and no way could I allow them to rebuild on the site a second timeNot all materials could be saved, and not all ever were on siteI needed to replace all my nails and screws, all my inner slats and several posts and over boards, in addition to buying the supplies that he claims he bought that never made it to my site and he couldnt provide receipts for to me the night we metHis crew showed up every day without tools and materials needed to do the job! I supplied tools every time they showed up on siteMy personal work hrs in this job was hrs by of us for the complete tear out and several hundred more out of pocket for materials that got damaged in the tear downI have requested $back of my moneyIf more photos are needed, or original contract, I will happily attach and sendSince then I have paid for a complete tear down of the terrible work he provided and have had a new fence installed by a different contractorI was unable to use any of the materials MrJ*** had left on my site, he left me materials that are to frame indoor walls in a home, not for exterior use which is what a fence would requireI have been taken advantage of by a man who misrepresented what his company had the ability to doI was never given receipts for what he had purchasedI have a bunch of photos, some of which I submitted already of the poor workmanship he providedIn addition I have copies of all text messages between he and I about the work and the lack of ability he felt his workers could doI regret ever doing business with this manHe indicated several times to me that he had a big $10,job with the city which was more important than my jobNot only has he hurt me financially by keeping my money and not providing correct materials for the job, but I lost valuable time and lots of stress was caused over this ordeal In all fairness I have only requested 1/of my money backIf he is a decent individual with morals he would respect that on my behalf for the terrible job his company provided for me.Regards,*** ***
Regards,
*** ***

The former customer has completely changed her reason for this complaint because her originally request was null and void after I stated and presented evidence which explained the following:Although the project did not go as planned, we Pro- Lawn and Landscape did in fact remove the orginally chain link fence, we did in fact cut down a large dead oak tree, we did in fact purchase over $worth of materials to build a privacy fence that the former customer keptBefore we pulled off this site I offered the customer two alternatives to remedy the issue, she shook my hand and thanked me for the service I did provide (Fence and Tree Removal and disposal) Too see a Revdex.com complaint is simply and attempt to have her cake and eat it too We providing the service according to specs laid out in the orginally invoice (see my first response)

Pro-Lawn & Landscape has provided its professional lawn and landscape services in the Greater Cincinnati area for over fifteen years We start and complete over projects successfully each year As President of operations,I acknowledge the concerns of this particular customer are
legitimateHowever I also acknowledge the fact we not only listen to her concerns but we gave multiple options to resolve issues which would not cost her any additional money The customer thanked me for my offer shook my hand but choose to give the project which was about 60% complete to another Company. The customer paid a deposit of $towards a estimate which totaled $ Along with installing a privacy fence, we were also hired to remove an existing chain link fence and cut down a 60ft tall dead Ash tree for a total of $(please see original estimate attached)We purchased materials which were being used to build the fence from scratch The customer said the materials could be reused and she would keep them The documents attached are the same documents I provided to the customer I have receipts for materials that equal $and she paid $to remove the chainlink fence and the dead tree, that equals a total of $2194.55, so the customer got more than her monies worth

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The company Pro lawn has admitted I had a legitimate complaint against the work they attempted to do for me in their response to my complaintMrj*** offered to put up a completely closed in fence up by shoving boards in between the ones they currently had up to hide their errors they madeThis is not what I had asked for in the original contracti was paying $for a shadow box fence, not a completely closed off fence! He also wanted to cut boards and paste boards to the lower inches- inches gaps at the bottom of every post at his expenseThis would have not been as secure as needed for my dogs due to the fact wood splits and 6-inch fill in pieces would not have been eye appealing! If he had done either of those options, it would not have been worth the moneyIn addition to this, he offered to run lattice unevenly at the bottom of the fence, which also would have not been eye appealingFor the price I was paying, I wanted a shadow box fenceNot the ghetto lookHe would not have wanted this in his yard I am sureAlso, the materials he purchased with my money I gave up front were not even the correct materials to be used outdoorsThe lumber was untreated and not the right sizes required to do the fenceA professional would have know this in advanceWhen he came to my home to discuss this poor job and to try to remedy a solution, he agreed his crew did not do a good job at allI pointed out where posts had only been set in the ground inches to himI also challenged him when he showed me materials supplied on siteWe literally went out and counted board by board together and I have a witness here the entire time as wellHe said he did not have all receipts from his workers and didnt understand why I was short supplies on sitei was missing over boards at $a piece, and bags of concrete he said they had purchasedStill no clue where these item areIn our original contract he was being paid to remove a fence, and cut down, cut up and stack a treeThat did not happenI had to cut and stack it myself because he crew only worked 3-hrs a day, even tho they reported to him they worked longerHe said he would address that issue with themTheir lack of work shows how slow the progress was being done and neighbors witnessed how many hrs they were here as wellI cut up the tree so the project could get done in a timely manner When I told Mrj*** to stop production on the site and tell his crew to take a long lunch until he could arrive on scene, he didnt do soI was so angry over the terrible work being done that I had to walk awayHe showed up hrs later on site and stopped the job I did not get what I asked for, and his options to try to make it better were not going to work nor look good and not going to be what I paid forA fence cannot be put up with posts set in the ground inches deep and bag of concrete split between posts! This entire job had to be stopped and no way could I allow them to rebuild on the site a second timeNot all materials could be saved, and not all ever were on siteI needed to replace all my nails and screws, all my inner slats and several posts and over boards, in addition to buying the supplies that he claims he bought that never made it to my site and he couldnt provide receipts for to me the night we metHis crew showed up every day without tools and materials needed to do the job! I supplied tools every time they showed up on siteMy personal work hrs in this job was hrs by of us for the complete tear out and several hundred more out of pocket for materials that got damaged in the tear downI have requested $back of my moneyIf more photos are needed, or original contract, I will happily attach and send
Regards,
*** ***