Kimo's Rent-A-Car

I want every person who thinks about renting from this place to know the poor ethics they have to paying customers. Kimo's car rental is probably the worst experience I have ever had. They have no professionalism and no structure to their business. Their response on other review sites are caddy, unprofessional and plain rude. They don't want to fix the situation, but blame the situation on the customer. I rented a 2007 SUV in October. My trip wasn't until January and that should have given Kimo a few months to prepare my rental. I put in my personal information, including my credit card number. I received a confirmation email giving me details about where and when I can pick up my rental car. Because I would not arrive until 11pm to Maui, I chose the option to have the car parked in the lot and I would pay for the parking fee. There was no problem there. Except, when I arrived at 10:59pm, I called the number given to me and went through the details I was told to do on my email. I called every minute, for an hour (STRANDED IN THE AIRPORT FOR AN HOUR MUST I ADD), trying to retrieve a code to to unlock keys to a car that I thought would have been mine (an SUV that was sitting in the parking lot, that had Kimo's rent-a-car sticker on it). I went through every option on the phone possible. The emergency line was ABSOLUTELY no help. I cried, I was frustrated, and it ruined my very first night in Maui (ON MY HONEYMOON). I was forced to take a taxi to my stay place in the middle of the night (in which they refused to compensate me for). The next morning I called Kimo's and of course every time I called, I was sent straight to voicemail (I own a phone too so I know when I am sent to voicemail manually by the person on the other line). After leaving a voicemail, they finally called me back. I explained my situation and what did they say?!?!? "We do not have you down for a reserved car. We do not even have your name" THEN WHY DID I RECEIVE A CONFIRMATION EMAIL AND WHY WAS I GIVEN A CODE TO ENTER FOR DETAILS TO GET KEYS OUT OF A CAR LOCK BOX?!? The frustration I had and showed to Kimo's did not faze them. They had no care nor sympathy to my situation. WHY? Because as I already knew, I stated this happens too often because I read reviews online. They DID NOT DENY that this happens more often than usual. They admit it! They did not give me other options, they right away claimed to have no cars to rent, and they assumed I was okay with it. I WAS NOT. They told me to call KIMO himself and leave a message. I never received a call back from the person himself. I WAS FURIOUS. IF YOU CANNOT TELL FROM MY SITUATION THAT THIS PLACE IS WORSE THAN WORSE CAN GET, THEN YOU GO AHEAD WITH YOUR LUCK. I wish you well. Within minutes, I finally called A BETTER AND MORE ACCOMMODATING RENTAL CAR PLACE, and then Kimo's had the AUDACITY to call my husband and claimed to have an SUV right there for us to pick up. Well if I could use words that is inappropriate, I would, but I said out loud "NO. I DO NOT WANT TO RENT FROM THEM." They are only saying it for better reviews because THEY KNOW I was unhappy. I would never and will never again, use Kimo's rent-a-car.

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I want every person who thinks about renting from this place to know the poor ethics they have to paying customersKimo's car rental is probably the worst experience I have ever hadThey have no professionalism and no structure to their businessTheir response on other review sites are caddy, unprofessional and plain rudeThey don't want to fix the situation, but blame the situation on the customerI rented a SUV in OctoberMy trip wasn't until January and that should have given Kimo a few months to prepare my rentalI put in my personal information, including my credit card numberI received a confirmation email giving me details about where and when I can pick up my rental carBecause I would not arrive until 11pm to Maui, I chose the option to have the car parked in the lot and I would pay for the parking feeThere was no problem thereExcept, when I arrived at 10:59pm, I called the number given to me and went through the details I was told to do on my emailI called every minute, for an hour (STRANDED IN THE AIRPORT FOR AN HOUR MUST I ADD), trying to retrieve a code to to unlock keys to a car that I thought would have been mine (an SUV that was sitting in the parking lot, that had Kimo's rent-a-car sticker on it)I went through every option on the phone possibleThe emergency line was ABSOLUTELY no helpI cried, I was frustrated, and it ruined my very first night in Maui (ON MY HONEYMOON)I was forced to take a taxi to my stay place in the middle of the night (in which they refused to compensate me for)The next morning I called Kimo's and of course every time I called, I was sent straight to voicemail (I own a phone too so I know when I am sent to voicemail manually by the person on the other line)After leaving a voicemail, they finally called me backI explained my situation and what did they say?!?!? "We do not have you down for a reserved carWe do not even have your name" THEN WHY DID I RECEIVE A CONFIRMATION EMAIL AND WHY WAS I GIVEN A CODE TO ENTER FOR DETAILS TO GET KEYS OUT OF A CAR LOCK BOX?!? The frustration I had and showed to Kimo's did not faze themThey had no care nor sympathy to my situationWHY? Because as I already knew, I stated this happens too often because I read reviews onlineThey DID NOT DENY that this happens more often than usualThey admit it!
They did not give me other options, they right away claimed to have no cars to rent, and they assumed I was okay with itI WAS NOTThey told me to call KIMO himself and leave a messageI never received a call back from the person himselfI WAS FURIOUSIF YOU CANNOT TELL FROM MY SITUATION THAT THIS PLACE IS WORSE THAN WORSE CAN GET, THEN YOU GO AHEAD WITH YOUR LUCKI wish you wellWithin minutes, I finally called A BETTER AND MORE ACCOMMODATING RENTAL CAR PLACE, and then Kimo's had the AUDACITY to call my husband and claimed to have an SUV right there for us to pick upWell if I could use words that is inappropriate, I would, but I said out loud "NOI DO NOT WANT TO RENT FROM THEM." They are only saying it for better reviews because THEY KNOW I was unhappyI would never and will never again, use Kimo's rent-a-car

HORRIBLE!!!! - I rented a NEWER SUV from them on the web...and when I got there they had a beat up KIA Sorento that was running rough, rusted, parts falling off, doors would not open, etc We refused the car and went with AVIS - expensive but much happier