Kimoto Rooftop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not sure how accurate of a response that wasWhen I contacted my credit card company they said that my credit card was manually entered in the machine for the second charge - which does not quite align with the manager's story of a computer error That being said, my bank reimbursed me for the fraudulent chargeSo I don't believe that any further action is necessary - even though I am skeptical of the manager's response Thanks for your time, [redacted] Sincerely, [redacted] ***

Hello
*** ***Due to a computer processing error with our credit card merchant, some of our guests were indeed double chargedWe immediately rectified the situation by issuing refunds to those affected guestsIf you did not see a refund issued around the week of May **, please contact us at ***. We apologize for any inconvenience we may have caused and thank your for your understanding.Best Regards,Kimoto Team

Hi ** ***, Thank you for contacting us regarding your concernYes, you are correct that the second charge was manually enteredWe were incorrectly informed that the credit card charges did not go through to our bank and they instructed us to reprocess the credit card transactions manuallyRest assured I was the only person handling this case and we issued refunds to those affected guests thereafterWe are sorry for the inconvenience and if you have any further questions, feel free to contact us at ***Thank you for your time

Hello *** ***Due to a computer processing error with our credit card merchant, some of our guests were indeed double chargedWe immediately rectified the situation by issuing refunds to those affected guestsIf you did not see a refund issued around the week of May **,
please contact us at ***. We apologize for any inconvenience we may have caused and thank your for your understanding.Best Regards,Kimoto Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not sure how accurate of a response that wasWhen I contacted my credit card company they said that my credit card was manually entered in the machine for the second charge - which does not quite align with the manager's story of a computer error
That being said, my bank reimbursed me for the fraudulent chargeSo I don't believe that any further action is necessary - even though I am skeptical of the manager's response. Thanks for your time,***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is adequate no long desire to pursue the matter
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Kimoto Rooftop regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I am not sure how accurate of a response that was. When I contacted my credit card company they said that my credit card was manually entered in the machine for the second charge - which does not quite align with the manager's story of a computer error.
 That being said, my bank reimbursed me for the fraudulent charge. So I don't believe that any further action is necessary - even though I am skeptical of the manager's response.
 
Thanks for your time,
[redacted]
 
 
Sincerely,
[redacted]