Kim's Nails

The nail technician was rude. Pedicure was good. While putting my nails on, she was looking at the TV behind her. She was quite rude when I said I wanted my nails rounded. This happened last summer and I get mad every time I drive by that place. It is pedicure time again and there has to be a more professional salon.

I HAVE BEEN GOING TO KIMS FOR SOME TIMEHER PEDICURE EQUIPMENT IS NEVER IN A STERILE PACKAGE AND THIS LAST TIME ONE EE TOOK THE EQUIPMENT FROM A BASKETIT WAS NOT WRAPPED NOR DID SHE STERILIZE IT IN ANY MATTER AS I WAS WAITING FOR SERVICES WHICH I PROMPTLY DECLINEDI OPTED TO GET A REFILL INSTEAD AS KIM THE OWNER STARTED TO DO MY NAILS I ASKED HER TO KEEP THE SHAPE WHICH WAS FAN STYLE WHICH THEY DON'T DO SHE STATED NO PROBLEM I ALLOWED HER TO TRIM THEM DOWN ONLY AS KIM PROCEEDED SHE STARTED TO FILE THE FIRST NAIL EXTREMELY THINI PROMPTLY STOPPED HER AND SHE SAID OH IM SORRY AS SHE WENT TO THEN NEXT NAIL SHE DID THE SAME THING, FILLED MY WIDE NAIL INTO A THIN NAILI AGAIN STOPPED HER AND SHE SAID OH I UNDERSTANDI SHOULD HAVE STOPPED COMPLETELY THEN BUT BECAUSE I AM NOT A NEW CUSTOMER I FIGURED SHE WOULD DO AS I ASKED
KIM STARTED TO FILE AGAIN AGAINST WHAT I REQUESTED OF HER SERVICES KIM THEN SAID WIDE NAILS ARENT IN, SKINNY NAILS LIKE SHE WAS MAKING THEM WAS SEXY

On October 1st, I visited Kim Nails Salon in Atlantic City, after having made an appointment the day before for 9:am I was late due to my recent disability I was told to return an hour later I did so Upon attempting to enter the salon, I was told to leave my mobility scooter outside the storeI agreed...not having a way to walk back in There was a space for the scooter inside the store by the doorThe scooter is small approximately 1/to feet longDesigned to fit into small spacesThe seat is adjustable to any position except backwardsHowever, a kind gentleman helped me re-enter the storePrior to his help, I asked if the rolling chair that was not being used be brought to the door so that I could re-enter the storeInstead, I was greeted with laughter by the store employees initiated by the owner and/or manager
Amazed, I announced that the community should know about their treatment of the disabled and their lack of empathy The female owner/manager resp

I have been in business 20 years and the price has not changed. She complained when she got here about the price, but then told me to go ahead and do the service. She complains every time about the price. If you don’t like the price, you can go somewhere else. She chooses to keep coming by. Nothing...

happened when her nails were cut. Her nails looked fine when she left and she never contacted us about the supposed issue.

We are very sorry for your experience. However, as it has beenexplained to the customer prior to the move, we do not do inventory ofthe boxes packed by the customer on the local moves. The customer ispresent throughout the entire duration of the move. Anything making itinto the truck makes it out of...

the truck at the destination. Thecustomer is there to check the truck to make sure there is nothingleft behind. The crew performs the same check. And the truck ischecked again upon the arrival to our parking lot. Therefore, it ispractically impossible for anything to get lost.Prior to a move close, we require all customers to check theirbelongings and the inside of the truck. Any damaged items must bedeclared at that time, prior to signing a contract. The customersigned the contract stating that she received ALL her belongings andthat all the belongings were undamaged and in good shape.The customer had basic insurance coverage per the contract (whichcovers lost or damaged items at the rate of $0.60 per lb, and does notcover boxes packed by customers). The customer did not purchase anyadditional insurance. However, trying to solve the issue over thephone, reimbursement of the basic insurance was offered to thecustomer. The customer declined such reimbursement, asking $200 "forthe hassle". We are still willing to work with the customer andreimburse her the basic insurance per the contract.

This nail shop has terrible customer service. The employees are very rude, and treat paying customers with little respect.

To whom it may concern,I [redacted], an owner of Kim Nails received a phone call from a customerthat she lost her gift card and was wondering if she could still get theservice done. I told her sorry but I can't do that but I gave her an optionthat if the gift card expired before the original...

conversation date that shewouldn't be able to use it. If it expired after the conversation date shewould be able to use it from that day forward. Few days later the customercame by the salon with the gift card but it was already expired before theconversation date. So therefore the gift card was unusable. The attachmentis an image of our gift card.

[redacted]
In regard to the complaint from [redacted]. She came in to our shop for an new set of nails. A week or 10 days later demanded her money back. We were willing...

to repair or fix the nails that she did not happy with. But she was being unreasonable, she only wanted her money back. She then started to cuss at my wife while there were other customers there. Then my wife called the police, they took off and never stayed and wait for the police come to settle. My client is [redacted] and her husband who owns the [redacted] was there that day. She even gave us her phone number to be a witness if we need a witness.We have been in business for about 16 years. Time to time there is someone always looking for freebies. But this is the first time that someone was cussing at us. And first time that we know we have to deal wit Revdex.com. I can be reach at this email or my phone number at [redacted]. If you need more info or witness from this case.Sincerely,Phong L* (DBS) Kim's Nails

From: Kimberly N[redacted] <kim[redacted]@yahoo.com>Date: Thu, Jul 14, 2016 at 7:57 PMSubject: ID [redacted]To: Revdex.com <[email protected]>
 
Thursday, July 14, 2016
 
To Whom It May Concern:
I, the owner of Kim’s Nails, received a complaint (ID [redacted])...

that was submitted on 6/28/2016.  In regards to this stated complaint, the customer mentioned in her written statement that she was unhappy with the services she received after a prior visit to my salon.  At that time, the suggestion was made to research other nail salons that could accommodate her.  The customer returned and we gave her services as she requested I hopes that this time would be more enjoyable.
Following this appointment, she again was dissatisfied with her service.  In her written statement, the customer stated that my salon is not open on Sundays.  However, my store is open 7 days a week, which includes Sundays.  There was also an opportunity to call and voice her complaint with our two provided phone numbers and working voice mail.  Posted visibly next to the cash register, is a sign stating “Absolutely No Refunds.”   My associate tried to assist the customer when she came into the store on Monday 6/27/2016, but the customer insisted to speak to the manager and was very rude to my associate and myself.  My associate felt uncomfortable as the customer was loud and would not accept our offer to fix the two nails for a reduced cost.  We offered to repair the two nails for the cost of one.  We felt this was an appropriate response.  The customer refused the offer and left the salon.
Besides the initial solution of offering to repair her two nails for the price of one, we offer the customer some names and addresses of salons in the area.  We offer the following salons:
[redacted] [redacted]
 
[redacted] [redacted]
 
[redacted] [redacted]
 
[redacted] [redacted]
 
 
Sincerely,
 
Kim N[redacted]
Owner, Kim's Nails

I have been a customer of Kim's Nails for over 20 years. I love the service and they really care about their customers well being. Not only does Kim and her daughter take care of my beauty needs, when my mom was alive they would also take care of my mom even in her illness. They were all very patient with my mom. I have never seen or heard Kim or the other ladies get out of line with any customers. They are very accommodating even when the customer is wrong. Kim's has been in business for many years. You can't stay in business if you do bad business. Kim's Nails gives top service. Thank you Kim for taking care of me and my family. God Bless!