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Kim's Nissan

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Kim's Nissan Reviews (2)

As a representative of Kim's Nissan I can attest that we are keenly and uniquely focused on making each and every customer completely satisfied with their purchasing and servicing experience. Unfortunately, there are those very rare occasions where our aim and the customer's expectations are...

not on target with each other. With respect to Mr. [redacted]'s complaint that his vehicle's repair was not administrated properly- that it should have been a warranty claim, i.e. repairs paid by Nissan Corporate and performed by us versus a customer pay repair, is not accurate. The vehicle presented to us with a demonstrably inwardly skewed right front passenger wheel. Additionally, there were scuff marks on the wheel that seemed suspect to the technician assigned to the vehicle. Upon extraction of and examination of the strut in question our certified technician determined that the strut was bent. As his manager, I not only examined the strut and agreed, but retained the strut should there be a need in the future to examine it further. My direct supervisor and my Nissan corporate representative were additionally and comprehensively briefed on the issue. Collectively we made the decision, as is in keeping with our empowerment by Nissan North America, that the necessary repair-- the replacement of the strut-- did not meet the threshold we must maintain to administrate any repair as a warranty claim. We, therefore, adequately advised and then charged Mr. [redacted] the monies associated for the repair.  Despite our best efforts to be transparent and forthcoming regarding our reasons for this decision, Mr. [redacted] opted to pursue a different outcome and contacted Nissan North America directly. Upon further consideration, Nissan North America granted a refund to Mr. [redacted]. This refund in no way implied that our rationale regarding the repair was incorrect in any way, or, that Kim's s Nissan did anything wrong. Rather, it shows how Nissan North America is ever committed to maintaining the highest possible level of appreciation and customer service.   I hope that this fully explains our position regarding this repair. We value Mr. [redacted] as our customer, and hope, should he choose to return to us, that this explanation will further clarify our position in his mind and galvanize our position in the community as a company equally committed to maintaining outstanding customer service while honoring the agreements we have with our respective manufacturers.[redacted], Service Manager

[redacted]'s response is not entirely truthful which is my reason for submitting this claim to begin with. The only truthful part of his response is that corporate Nissan did contact me and agree to refund me my money. I have not received my recheck yet but expect to in 2-4 weeks. I am willing to update this and note when I do receive my refund. I did speak with [redacted], executive specialist from corporate Nissan last month. She did tell me theat Nissan would be issuing a full refund due to the fact that the dealership did not handle my claim appropriately and that the part was not properly saved to allow for a thorough review by the dealership. [redacted]'s assertion that Nissan is not saying Kim's handling of my claim was wrong by refunding me my money is completely false. [redacted] also called me today and did not apologize for his or his employee's behavior nor did he express any sympathy. He only wanted to know if I had gotten my money back from nissan yet. My entire conversation with [redacted] lasted less than a minute today. I do not plan on accepting a response from Kim's no bull regarding this until the following happens:1) I receive my full refund from Nissan and I will let the Revdex.com know when I do2) Kim's admits that they did not handle my claim appropriately. It wouldbe nice to get an apology from Kim's, so far only corporate has apologized.  I am again attaching the pictures of all my rims to show there are and never were any signs of any damages to my vehicle as Kim's tried to make me believe there were  I am only continuing to reject due to Kim's inability to resolve this matter. I want other customers to see how they treated me. I also want to point out how helpful [redacted] from corporate Nissan has been during this. If she worked for Kim's, I do not think this would be an issue.

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Address: 2516 Highway 15 N, Laurel, Mississippi, United States, 39440-1827

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