I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have no way of knowing how many letters of complaint you received from this tour, however, I DO know that several (at least or people) in addition to those who did write were unsatisfied with the same aspects of the trip as I. *** is an extremely disorganized person and that disorganization marred the trip somewhat for me. Even more dire was *** behavior taking his hands off the wheel of the bus occasionally while driving (don't know why), yelling "you it" and "dingbat" to other drivers on the road who somehow "crossed" him. *** did not clean the windows of the tour bus regularly, neither did he empty the latrine regularly--judging from the odor on the bus. A "reprimand" doesn't seem adequate to my way of thinking. Compensation is in order.Your letter states: "...Sunshine Tours provided all accommodations and attractions on your trip." Not true. The train ride attraction was not delivered as per your letter, dated June 29, 2015. "Our catalog states that we will spend TWO (2) nights on the Alaska Marine Highway Ferry System. However, due to a Medical Convention taking place in the area, the ferry was not available. We have arranged for a train excursion from Whitehorse, Yukon to Skagway, Alaska via the White Pass & Yukon Route Railroad...." We did not travel from Whitehorse to Skagway, but took the train from Fraser to Skagway--a much shorter ride. Compensation is in order here.In addition, the fact that Sunshine Tours did not contact me within a reasonable length of time after I sent my letter of complaint (July 30) plus a note on August 19, nudging them for an answer adds insult to injury. It wasn't until I contacted the Revdex.com that Sunshine Tours responded. That suggests to me that the integrity of the company is lacking
Regards,
*** ***
I want to first apologize for the delay in responding; I had been out of the office
and wanted to go over all of the facts and events to make an informed response
to your concerns
Sunshine
Tours does apologize for the issues which occurred on the trip
As you
have stated you were informed
about the change in our tour due to accommodations
being un-available on the ferryI was also very disappointed to discover this
change but we dealt with it accordinglyWe cannot place a monetary value on
inconvenience or the unforeseen changes out of our controlSunshine Tours
contacted everyone to offer cancellation options if needed
The driver has been reprimanded for
his comments and actions; we will not tolerate this from any employee in our
company
*** has been with our company for
over years and has always provided excellent guidance and tour organization
I am not sure what caused the confusion but she has always done an exceptional
job until this trip based on your comments
At this time I believe yourself and a
couple traveling out of the same pipoint were the only passengers with
these same views
I am unable to place a compensation
amount on the issues that you have brought forward since Sunshine Tours
provided all accommodations and attractions on your trip
I appreciate your comments and you can
be assured we will continue to solve these issues and bring the best tours available
to our customers
?
Sincerely,
?
SUNSHINE TOURS, INC
?
*** ** ***
?
Executive
Vice-President and COO? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have no way of knowing how many letters of complaint you received from this tour, however, I DO know that several (at least or people) in addition to those who did write were unsatisfied with the same aspects of the trip as I. *** is an extremely disorganized person and that disorganization marred the trip somewhat for me. Even more dire was *** behavior taking his hands off the wheel of the bus occasionally while driving (don't know why), yelling "you i
t" and "dingbat" to other drivers on the road who somehow "crossed" him. *** did not clean the windows of the tour bus regularly, neither did he empty the latrine regularly--judging from the odor on the bus. A "reprimand" doesn't seem adequate to my way of thinking. Compensation is in order.Your letter states: "...Sunshine Tours provided all accommodations and attractions on your trip." Not true. The train ride attraction was not delivered as per your letter, dated June 29, 2015. "Our catalog states that we will spend TWO (2) nights on the Alaska Marine Highway Ferry System. However, due to a Medical Convention taking place in the area, the ferry was not available. We have arranged for a train excursion from Whitehorse, Yukon to Skagway, Alaska via the White Pass & Yukon Route Railroad...." We did not travel from Whitehorse to Skagway, but took the train from Fraser to Skagway--a much shorter ride. Compensation is in order here.In addition, the fact that Sunshine Tours did not contact me within a reasonable length of time after I sent my letter of complaint (July 30) plus a note on August 19, nudging them for an answer adds insult to injury. It wasn't until I contacted the Revdex.com that Sunshine Tours responded. That suggests to me that the integrity of the company is lacking
Regards,
*** ***
I want to first apologize for the delay in responding; I had been out of the office
and wanted to go over all of the facts and events to make an informed response
to your concerns
Sunshine
Tours does apologize for the issues which occurred on the trip
As you
have stated you were informed
about the change in our tour due to accommodations
being un-available on the ferryI was also very disappointed to discover this
change but we dealt with it accordinglyWe cannot place a monetary value on
inconvenience or the unforeseen changes out of our controlSunshine Tours
contacted everyone to offer cancellation options if needed
The driver has been reprimanded for
his comments and actions; we will not tolerate this from any employee in our
company
*** has been with our company for
over years and has always provided excellent guidance and tour organization
I am not sure what caused the confusion but she has always done an exceptional
job until this trip based on your comments
At this time I believe yourself and a
couple traveling out of the same pipoint were the only passengers with
these same views
I am unable to place a compensation
amount on the issues that you have brought forward since Sunshine Tours
provided all accommodations and attractions on your trip
I appreciate your comments and you can
be assured we will continue to solve these issues and bring the best tours available
to our customers
?
Sincerely,
?
SUNSHINE TOURS, INC
?
*** ** ***
?
Executive
Vice-President and COO? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?