kindercare learning centers

Thank you for raising this issueWe’ve been in communication with the Ackeret family and are addressing the issueIf the Ackeret family has any questions they are welcome to reach out to *** ***, Center Director for the Ontario KinderCare at (***
*** *** *** Center Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
It is not true I did not refuse to work with *** on this matter, I actually went to *** twice and was told to go through the Corporation for a refund
Regards,
*** ***

August 7, 2017To Whom It May Concern:Thank you for notifying us of this complaint, ID ***KinderCare takes these issues very seriously.Although the customer was directed to resolve the issue through ***, the customer refused to work with *** to resolve the issueThe KinderCare center
has submitted the required paperwork to refund the cost of the *** voucher directly to the customer.The customer will receive a refund with in the next days.Sincerely,Sylvia M

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When I picked him up from school today, at about 5:45 pm, his normal teacher, was not in the room. I asked the two teachers where my son was. No one knew where my 2 year old son was. I looked around to find him staring into the window from the playground crying and alone. He was outside, unsupervised, and alone and no one knows for exactly how long. This is unacceptable. I understand mistakes happen, but I also know that the teachers are supposed to do head counts every time they go in and out of that door. It is hard enough for a mother to go back to work as it is, but with an incident like this ruining my trust for this daycare it makes me question my decision to work part time in the first place. We were paying for him to be supervised in a safe environment and this expectation was not met. I will be pulling my son from the program effective immediately.

When I picked him up from school today, at about 5:45 pm, his normal teacher, was not in the room. I asked the two teachers where my son was. No one knew where my 2 year old son was. I looked around to find him staring into the window from the playground crying and alone. He was outside, unsupervised, and alone and no one knows for exactly how long. This is unacceptable. I understand mistakes happen, but I also know that the teachers are supposed to do head counts every time they go in and out of that door. It is hard enough for a mother to go back to work as it is, but with an incident like this ruining my trust for this daycare it makes me question my decision to work part time in the first place. We were paying for him to be supervised in a safe environment and this expectation was not met. I will be pulling my son from the program effective immediately.