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Kindred at Home

1950 Spectrum Cir SE STE 205, Marietta, Georgia, United States, 30067-8469

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Kindred at Home Reviews (%countItem)

THIS COMPANY WILL NOT CALL ME BACK AFTER NUMEROUS ATTEMPTS. I HAVE LEFT SO MANY MESSAGES FOR A RETURN CALL. I OWEN THEM MONEY AND WHEN I SPOKE TO JOAN CURTIS THE END OF DECEMBER FIRST OF JANUARY. SHE ASSURED THAT WHEN I SENT IN A PAYMENT I WOULD GET A NEW STATEMENT.
WELL AS USUAL I HAVE TO CHASE AFTER THESE PEOPLE. I SENT IN A PAYMENT JANUARY 9TH, 2020 STILL NO STATEMENT.
I KEEP GETTING A NATASHA'S VOICE MAIL. I DON'T WANT TO DEAL WITH HER SHE IS RUDE. I HAVE JOAN TO CALL ME. NOW I AM FED UP. I WOULD LIKE SOMEONE FROM CORPORATE OFFICE WHERE EVER THAT IS TO CALL ME.
AGAIN, I AM TRYING TO PAY MY BILL. IF I DON'T STAY ON THEM THEY WILL BE PUTTING ME IN COLLECTION. EITHER WORK WITH ME OR WRITE OFF MY BALANCE.
THANK YOU
Product_Or_Service: PHYSICAL THERAPY IN FLORIDA
Account_Number: XXXX-XXXXX

Desired Outcome

Contact by the Business I OUTLINED EVERYTHING ABOVE.

Kindred at Home Response • Feb 27, 2020

Messages were being left on an outdated extension from an old statement the customer had on hand. Since her contact back in December we have changed systems and contact phone numbers. Customer was given another number to use when contact was made back then but that was not the number being called.
The delayed statement being mailed was also the result of the system and vendor transition.

Customer was contacted on 02/25/20, given the correct number to call with concerns and updated statement has been mailed. The voice mail message has been inactivated for the defunct phone extension.

Customer Response • Feb 27, 2020

I suppose so. I had to play phone tag with them about sending statements.
Apparently they only do manual statements. So i'm on a calendar for a new statement on the 25th of every month.
They also said that before, so we'll see.

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Address: 1950 Spectrum Cir SE STE 205, Marietta, Georgia, United States, 30067-8469

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