Kindred Hospital Boston

Re: Complaint # [redacted] On 2/22/customer (transplant patient) was being discharged home following a day stay at Kindred Hospital Boston in which the patient was being followed by [redacted] Transplant TeamOn date of discharge, the Transplant Team at [redacted] sent patient’s prescription, which included [redacted] and [redacted] ***, to [redacted] Specialty Pharmacy in [redacted] , BostonKindred Pharmacy Director ensured the medication arrived and assisted patient’s son with med box preparation as part of discharge planningPatient was discharged on the date as plannedOn 2/23/Patient contacted Kindred Hospital Boston regarding the “unnecessary” prescription order and was given information about the discharge order process which was initiated and executed by [redacted] Transplant TeamDue to the specialty care of transplant patients the referring hospital manages discharge medication managementKHB Director of Quality will contact the customer directly to ensure resolutionThank you, [redacted] Director of Quality ManagementKindred Hospital Boston [redacted] (Fax)-Quality means doing it right when no one is watching -HF

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not want a phone call I want a complete refund as stated previouslyPlease mail me a check Regards, [redacted]

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do not want a phone call I want a complete refund as stated previously. Please mail me a check.
Regards,
[redacted]

Re: Complaint #[redacted] On 2/22/16 customer (transplant patient) was being discharged home following a 13 day stay at Kindred Hospital Boston in which the patient was being followed by [redacted] Transplant Team. On date of discharge, the Transplant Team at [redacted] sent patient’s prescription, which...

included [redacted] and [redacted], to [redacted] Specialty Pharmacy in [redacted], Boston. Kindred Pharmacy Director ensured the medication arrived and assisted patient’s son with med box preparation as part of discharge planning. Patient was discharged on the date as planned. On 2/23/2016 Patient contacted Kindred Hospital Boston regarding the “unnecessary” prescription order and was given information about the discharge order process which was initiated and executed by [redacted] Transplant Team. Due to the specialty care of transplant patients the referring hospital manages discharge medication management. KHB Director of Quality will contact the customer directly to ensure resolution. Thank you,  [redacted]Director of Quality ManagementKindred Hospital Boston[redacted]
[redacted] (Fax)-Quality means doing it right when no one is watching -HF