Kindred Hospital Lima

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] , If MrB [redacted] had looked at the facts, a refund would have been sent! The fact is that I took the hearing aids back for a refund and was told by Mary that I should keep them and her boss knew all about the situationAfter receiving a check from my insurance company for $2,not $6409.95, I contacted my insurance company and they said I would not get an additional amountI took the hearing aids back to Mary and she kept the hearing aids and said I would get my refund shortlyI provided evidence through emails of this conversationAll I wanted is my refund, that is why I contacted Revdex.comIf this is not resolved by 2-26-2018, I will retain a lawyer and go for a maximum amount allowed by the courtI have been more than patient in this matter and it’s time to start ramping up the processI appreciate your response [redacted] ***

I am pleased to report that our regional manager worked with [redacted] to find a satisfactory solution to this situationThank you for bringing this to my attentionScott B***

I believe that the refund and this complaint passed each other in the mailA full refund has been issued.Please let me know if you need any more information in this caseThank you, Scott B

Thank you for forwarding this concern to usAlthough this is a custom made product we are refunding the full purchase priceShe is welcome to keep the products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am pleased to report that our regional manager worked with [redacted] to find a satisfactory solution to this situation. Thank you for bringing this to my attention. Scott B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted],   If Mr. B[redacted] had looked at the facts, a refund would have been sent! The fact is that I took the hearing aids back for a refund and was told by Mary that I should keep them and her boss knew all about the situation. After receiving a check from my insurance company for $2,000 not $6409.95, I contacted my insurance company and they said I would not get an additional amount. I took the hearing aids back to Mary and she kept the hearing aids and said I would get my refund shortly. I provided evidence through emails of this conversation. All I wanted is my refund, that is why I contacted Revdex.com. If this is not resolved by 2-26-2018, I will retain a lawyer and go for a maximum amount allowed by the court. I have been more than patient in this matter and it’s time to start ramping up the process. I appreciate your response. [redacted]

Thank you for forwarding [redacted]'s concerns. I am familiar with this case. When [redacted] complained that she did not hear as well as she would like with her hearing aids, we did offer her an upgrade to technology (at a considerable discount) that did not exist when she purchased...

her hearing aids in 2013. We did not tell her that she should not have been fit with the hearing aids that she has. This was a correct fitting of our budget line of hearing aids. There were then, and are now, more advanced hearing aids than the [redacted] aids that she purchased.I believe that this patient has proper hearing aids for her hearing loss. However, the programming of any hearing aids is crucial to the patient's success with them. I would like to have some testing of the hearing aids done to make sure that they meet the objective target for amplification properties. Once we see if they are on target we will know if the problems are in the programming (which we can correct right away) or if they are in the type of hearing aid selected. All she would need to do is to come in for a half-hour appointment. The fitting process takes only a few minutes. There is no charge for this service.We will be in touch with [redacted] to set an appointment.Thank you again,Scott B[redacted]

Thank you for forwarding this client's concerns.  We have been working on this issue for some time. [redacted] is correct. He purchased from us in September of 2017. His insurance company promised him that they would reimburse him for the hearing aids. We filed all of the paperwork for him and...

as I understand it, they paid him directly, but they did not reimburse him in full. We filed an appeal to the insurance company for him, but they denied the appeal. Unfortunately, we cannot guarantee what an insurance company promises their customers. [redacted]'s new hearing aids are appropriate for him and he will hear well with them. We are willing to work with him to resolve the financial issues if possible. Thank you, Scott B[redacted]

Thank you for forwarding [redacted] concerns. We have resolved the issue with him. We will be exchanging his current hearing aids for the style he prefers. If you have any further questions about this case, please let me know. Thank you again, Scott B.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I believe that the refund and this complaint passed each other in the mail. A full refund has been issued.Please let me know if you need any more information in this case. Thank you, Scott B.