I am rejecting this response because:
When we arrived at the dealership yes we were greeted by Mr. P[redacted], and as he went to shake hands with me I stated that I do not shake hands with any one. My wife shook hands with Mr. P[redacted] and introduced us. I told him that we were looking for Cody B[redacted] or Josh and we were told that they were internet sales men. And that we would be working with another sales man. We went inside and my wife and I went to the restroom and then went to get a cup of coffee. Then I told my wife that the truck had been sold this morning. And Mr. B[redacted] told me that they could not transfer this vehicle to any other dealer but Fredericktown Chevy. This is just a cover up to get this over with. Yes, I was up set about this transaction because we had drove so far to purchase this truck. If I had not intended to buy this vehicle I would not have drove 135 miles. And according to GM you can not purchase a vehicle on line or that is what I was told by General Motors customer service and since Mr. B[redacted] told me that the truck would be inside and the paperwork would be waiting for my signature, I assumed that the truck was waiting for me. The reason I did not have the coffee cup in my hand I walked my wife to the car and I gave her my empty coffee cup. Yes, I was upset but I was not vulgar but I did say that this was a very low thing to do. I never made a gesture to throw any thing at any one. And I did not throw or drop a cup of coffee in the hallway. This is a bunch of nonsense and I take that very personal that I would be that evil. I still believe that this is a bait and switch And I still want a formal apology from the dealership, then I will close this case.
We spoke with the G.M. customer service representative (Rep)
that Mr. [redacted] interacted with and refers to in his rejection of our response.
The Rep. disputed Mr. [redacted]’ contention that she told him: “You cannot purchase
a vehicle on line.” General Motors is and has been a pioneer in on-line vehicle
purchasing. We participate in a GM program called Shop-Click-Drive whose sole
purpose is to facilitate the on-line purchase of GM vehicles from its dealerships.
In fact as I was reading Mr. [redacted]’ rejection a customer
from Florida was in our facility taking delivery of his new Corvette which he
had purchased from us on line. It happens regularly. What also
happens regularly is customers driving long distances to get to our dealership
who end up leaving without purchasing the vehicle they came to look at and
consider buying.
The GM customer service rep also told us that Mr. [redacted]
became very aggressive with her during their conversation. Mr. [redacted] should be
aware that these phone conversations are recorded and that he should represent
them accurately in any future communications.
This is not a complicated matter. Mr. [redacted] was twice given
the opportunity to purchase the vehicle prior to traveling to the dealership.
The first time he told us his son had found a cheaper one somewhere else and
the second time he told us he wanted to give us a “special” offer which he only
wanted to do in person. We made every effort to wrap something up with Mr.
[redacted] on the Truck prior to him traveling to the dealership. Trying to actually
sell someone the “bait” vehicle you have advertised is generally not what you
do in a bait and switch scheme. In any case he knew he had not purchased the
vehicle and that it was still on the market. In my conversation with Mr. [redacted]
he told me directly that he drove to our dealership not because he had bought
the truck but to make us an offer on it.
As I have stated previously, a customer from Willard, Ohio
(who himself had traveled over 45 miles to get to the dealership) showed up at
about 11:30 with the ad in his hand and wanted to purchase the truck. Based on
our understanding of Ohio Consumer Sales Practices Act we had no lawful reason
to not sell this person the truck. So we did. Selling a truck you have
advertised is not “bait and switch” as Mr. [redacted]’ innuendo suggests. Mr. [redacted]
could have purchased the truck if he had acted sooner, which he had every
opportunity to do. I can certainly appreciate Mr. [redacted]’ disappointment in the
end result but it was his coy negotiating tactic, and not anything we did, that
resulted in his missed opportunity.
Mr. [redacted]’ subsequent behavior was as I have already
described. Though, unlike his conversation with GM, nothing was recorded, it
did not happen in a vacuum. There were multiple people who observed his
behavior and can corroborate what happened.
Mr. [redacted]’ actions and language were loud, vulgar and aggressive. As an
employer whose obligation it is to provide a non-hostile work environment for
his employees, I feel my decision to discretely ask him to leave the dealership
was more than justified.
In conclusion: We are
a dealership located in rural North-Central Ohio. We operate in a very
transparent and ethical manner. Our processes, procedures and actions can
withstand the closest scrutiny. We are experts in Ohio Consumer Law and are an
abiding member of the business community. We advertise aggressive sale prices
on all of the new inventory on our website which attracts inquiries from
potential purchasers both locally and from many other parts of the State and Nation.
People have traveled 1500 miles to purchase vehicles from us. We enjoy
tremendous loyalty from our customers (for which we are grateful) and we always
operate lawfully and treat everyone with kindness, empathy and respect.
I am rejecting this response because:
When we arrived at the dealership yes we were greeted by Mr. P[redacted], and as he went to shake hands with me I stated that I do not shake hands with any one. My wife shook hands with Mr. P[redacted] and introduced us. I told him that we were looking for Cody B[redacted] or Josh and we were told that they were internet sales men. And that we would be working with another sales man. We went inside and my wife and I went to the restroom and then went to get a cup of coffee. Then I told my wife that the truck had been sold this morning. And Mr. B[redacted] told me that they could not transfer this vehicle to any other dealer but Fredericktown Chevy. This is just a cover up to get this over with. Yes, I was up set about this transaction because we had drove so far to purchase this truck. If I had not intended to buy this vehicle I would not have drove 135 miles. And according to GM you can not purchase a vehicle on line or that is what I was told by General Motors customer service and since Mr. B[redacted] told me that the truck would be inside and the paperwork would be waiting for my signature, I assumed that the truck was waiting for me. The reason I did not have the coffee cup in my hand I walked my wife to the car and I gave her my empty coffee cup. Yes, I was upset but I was not vulgar but I did say that this was a very low thing to do. I never made a gesture to throw any thing at any one. And I did not throw or drop a cup of coffee in the hallway. This is a bunch of nonsense and I take that very personal that I would be that evil. I still believe that this is a bait and switch And I still want a formal apology from the dealership, then I will close this case.
We spoke with the G.M. customer service representative (Rep)
that Mr. [redacted] interacted with and refers to in his rejection of our response.
The Rep. disputed Mr. [redacted]’ contention that she told him: “You cannot purchase
a vehicle on line.” General Motors is and has been a pioneer in on-line vehicle
purchasing. We participate in a GM program called Shop-Click-Drive whose sole
purpose is to facilitate the on-line purchase of GM vehicles from its dealerships.
In fact as I was reading Mr. [redacted]’ rejection a customer
from Florida was in our facility taking delivery of his new Corvette which he
had purchased from us on line. It happens regularly. What also
happens regularly is customers driving long distances to get to our dealership
who end up leaving without purchasing the vehicle they came to look at and
consider buying.
The GM customer service rep also told us that Mr. [redacted]
became very aggressive with her during their conversation. Mr. [redacted] should be
aware that these phone conversations are recorded and that he should represent
them accurately in any future communications.
This is not a complicated matter. Mr. [redacted] was twice given
the opportunity to purchase the vehicle prior to traveling to the dealership.
The first time he told us his son had found a cheaper one somewhere else and
the second time he told us he wanted to give us a “special” offer which he only
wanted to do in person. We made every effort to wrap something up with Mr.
[redacted] on the Truck prior to him traveling to the dealership. Trying to actually
sell someone the “bait” vehicle you have advertised is generally not what you
do in a bait and switch scheme. In any case he knew he had not purchased the
vehicle and that it was still on the market. In my conversation with Mr. [redacted]
he told me directly that he drove to our dealership not because he had bought
the truck but to make us an offer on it.
As I have stated previously, a customer from Willard, Ohio
(who himself had traveled over 45 miles to get to the dealership) showed up at
about 11:30 with the ad in his hand and wanted to purchase the truck. Based on
our understanding of Ohio Consumer Sales Practices Act we had no lawful reason
to not sell this person the truck. So we did. Selling a truck you have
advertised is not “bait and switch” as Mr. [redacted]’ innuendo suggests. Mr. [redacted]
could have purchased the truck if he had acted sooner, which he had every
opportunity to do. I can certainly appreciate Mr. [redacted]’ disappointment in the
end result but it was his coy negotiating tactic, and not anything we did, that
resulted in his missed opportunity.
Mr. [redacted]’ subsequent behavior was as I have already
described. Though, unlike his conversation with GM, nothing was recorded, it
did not happen in a vacuum. There were multiple people who observed his
behavior and can corroborate what happened.
Mr. [redacted]’ actions and language were loud, vulgar and aggressive. As an
employer whose obligation it is to provide a non-hostile work environment for
his employees, I feel my decision to discretely ask him to leave the dealership
was more than justified.
In conclusion: We are
a dealership located in rural North-Central Ohio. We operate in a very
transparent and ethical manner. Our processes, procedures and actions can
withstand the closest scrutiny. We are experts in Ohio Consumer Law and are an
abiding member of the business community. We advertise aggressive sale prices
on all of the new inventory on our website which attracts inquiries from
potential purchasers both locally and from many other parts of the State and Nation.
People have traveled 1500 miles to purchase vehicles from us. We enjoy
tremendous loyalty from our customers (for which we are grateful) and we always
operate lawfully and treat everyone with kindness, empathy and respect.