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Kindy's Christmas Factory Outlet

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Reviews Kindy's Christmas Factory Outlet

Kindy's Christmas Factory Outlet Reviews (4)

Dear *** ***,
We are replying to the customer complaint listed above about candle items that were purchased on our websiteWe have a string of email communications between the customer and our customer service manager from November to December 18, during which time we made every effort
to help her get the items she wanted and then replace the ones not working properlyI can supply the emails to you if neededI believe that the candles may have been sent back to our Factory Outlet Store, not to the Company address that is on the packagingThat is the address that processes all returnsAs such, we did not see the returned Candles and did not hear from the customer again until this letter arrived from the Revdex.comA simple call to our office would have sufficedAgain, I will emphasize that we did respond to her emails in a most timely fashion, but did not hear from her until today
Although we do not have the returned candles in house, we are replacing them for herThey will be shipped out todayBest Regards,Judy K

Dear *** ***,We are replying to the customer complaint listed above about candle items that were purchased on our websiteWe have a string of email communications between the customer and our customer service manager from November to December 18, during which time we made every effort to help her
get the items she wanted and then replace the ones not working properlyI can supply the emails to you if neededI believe that the candles may have been sent back to our Factory Outlet Store, not to the Company address that is on the packagingThat is the address that processes all returnsAs such, we did not see the returned Candles and did not hear from the customer again until this letter arrived from the Revdex.comA simple call to our office would have sufficed.Again, I will emphasize that we did respond to her emails in a most timely fashion, but did not hear from her until todayAlthough we do not have the returned candles in house, we are replacing them for herThey will be shipped out today.Best Regards,Judy K

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I must point out, however, that I did return the candles to the "Factory Outlet Store" as that was the only address of which I was awareI did not have any packaging from the candlesI reached out several times, by email through the store website (again, the only contact I had) and through social mediaI would have called, but the store website does not have a phone number and I was unaware of *** *** until I received the candlesI am as happy as I could be with the resolution of this and appreciate your assistance
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I must point out, however, that I did return the candles to the "Factory Outlet Store" as that was the only address of which I was awareI did not have any packaging from the candlesI reached out several times, by email through the store website (again, the only contact I had) and through social mediaI would have called, but the store website does not have a phone number and I was unaware of *** *** until I received the candlesI am as happy as I could be with the resolution of this and appreciate your assistance
Regards,
*** ***

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Address: 2900 South 20th Street, Philadelphia, Pennsylvania, United States, 19145


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