[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I must point out, however, that I did return the candles to the "Factory Outlet Store" as that was the only address of which I was aware. I did not have any packaging from the candles. I reached out several times, by email through the store website (again, the only contact I had) and through social media. I would have called, but the store website does not have a phone number and I was unaware of [redacted] until I received the candles. I am as happy as I could be with the resolution of this and appreciate your assistance.
Regards,
[redacted]
Dear [redacted],
We are replying to the customer complaint listed above about candle items that were purchased on our website. We have a string of email communications between the customer and our customer service manager from November to December 18, during which time we made every effort...
to help her get the items she wanted and then replace the ones not working properly. I can supply the emails to you if needed. I believe that the candles may have been sent back to our Factory Outlet Store, not to the Company address that is on the packaging. That is the address that processes all returns. As such, we did not see the returned Candles and did not hear from the customer again until this letter arrived from the Revdex.com. A simple call to our office would have sufficed.
Again, I will emphasize that we did respond to her emails in a most timely fashion, but did not hear from . her until today.
Although we do not have the returned candles in house, we are replacing them for her. They will be shipped out today.
Best Regards,Judy K.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I must point out, however, that I did return the candles to the "Factory Outlet Store" as that was the only address of which I was aware. I did not have any packaging from the candles. I reached out several times, by email through the store website (again, the only contact I had) and through social media. I would have called, but the store website does not have a phone number and I was unaware of [redacted] until I received the candles. I am as happy as I could be with the resolution of this and appreciate your assistance.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I must point out, however, that I did return the candles to the "Factory Outlet Store" as that was the only address of which I was aware. I did not have any packaging from the candles. I reached out several times, by email through the store website (again, the only contact I had) and through social media. I would have called, but the store website does not have a phone number and I was unaware of [redacted] until I received the candles. I am as happy as I could be with the resolution of this and appreciate your assistance.
Regards,
[redacted]
Dear [redacted],
We are replying to the customer complaint listed above about candle items that were purchased on our website. We have a string of email communications between the customer and our customer service manager from November to December 18, during which time we made every effort...
to help her get the items she wanted and then replace the ones not working properly. I can supply the emails to you if needed. I believe that the candles may have been sent back to our Factory Outlet Store, not to the Company address that is on the packaging. That is the address that processes all returns. As such, we did not see the returned Candles and did not hear from the customer again until this letter arrived from the Revdex.com. A simple call to our office would have sufficed.
Again, I will emphasize that we did respond to her emails in a most timely fashion, but did not hear from . her until today.
Although we do not have the returned candles in house, we are replacing them for her. They will be shipped out today.
Best Regards,Judy K.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I must point out, however, that I did return the candles to the "Factory Outlet Store" as that was the only address of which I was aware. I did not have any packaging from the candles. I reached out several times, by email through the store website (again, the only contact I had) and through social media. I would have called, but the store website does not have a phone number and I was unaware of [redacted] until I received the candles. I am as happy as I could be with the resolution of this and appreciate your assistance.
Regards,
[redacted]