Kinetico Water

We had Kinetico quote and install a dual system water softener and filtration system The quote they gave us was exactly as we were charged The person who installed was on time and did a good job He cleaned up after himself and was done by the time he said he would be done Overall we are very satisfied with the job they did

Dear MrC***Our records indicate your Kinetico system was installed 9/13/2008; please see attached signed invoice with your address: *** *** *** *** *** ** ***.Our records indicate you purchased two sets of filters for your Kinetico system 5/7/2010; please see attached computer purchase copy, showing when you came into office.Our records indicate you contacted the office, after the leak, and our serviceman was at *** *** *** *** *** *** *** ** *** on May 12, 2016; please see attached invoice.We have not performed any service on your Kinetico system since the original installation date.Attached is the owner's manual stating "Kinetico recommends annual cartridge replacement, even if your system has not shut offIt also states: "When your Macguard Filter does shut off, we recommend you call your local, authorized Kinetico dealerThey will change your cartridges, completely sanitize your system, check your water and make sure your system is operating properly.”MrC***, you stated that your system did not work back in (per your previous letter) so the question remains, why didn’t you call us for service? We haven’t seen your system since the day of install, 9/13/It is relevant because, per the owner’s manual, the system must be maintainedFor example, let’s say you purchased a car in from a car dealer and the manufacturer of the car states you need to change the oil filter every yearYou change it for the three years but not for the next yearsOn the 2nd change, you have problems with the engine, but never contact the dealer or have any service done on the carThen, in the engine blows and causes an accidentDo you think you could go back to the car dealer and ask them to pay for the accident?We are going on years of business here in the Valley, with tens of thousands of happy and satisfied customersOur record is impeccable with the Revdex.comI think that in itself speaks of honor. *** ** *** ***

In response to MrM***… We purchased the water station in September of 2009, and not 2008, how can you be so sure from day one we decided to change the filters ourselves? Besides it’s irrelevant, but you do fail to disclose we purchased more than one set of filters, in 2010… BUT the water
was not coming out of the filters, and there was rust in the inside of the equipment, even if we had changed the filters every months we will have the same outcomeA leaky productYes, the water system was moved, and I called your office in June of to ask how about moving the equipment, the person who answered the phone said we didn’t require to use Kinetico and we can hire a licensed contractor to move the equipment, which is what we didShe didn’t ask for information where it would be moved, nor she told me I needed to notify youAll of this was discussed in our phone conversation on 5/10/16, and you didn’t mention any of that being a problem, in fact you said yes, that is OKIn short, yes, your company was aware we movedWe have not voided the warranty, we did what your company suggested at the time of the move, the constant filter changes are recommended but do not void the warrantyBe an honorable person and accept the faulty equipment responsibility