King American Ambulance

Initial Business Response /* (1000, 5, 2015/06/09) */
King-American Ambulance Company responded to a 9-1-dispatched call for emergency medical servicesAfter medical evaluation and assessment the patient refused transport to an emergency facility against medical adviceHer signature released
the emergency services provider from any liability for any damages or injury resulting from her refusalHer signature also assigned insurance benefits and guaranteed payment for charges associated with the emergency responseA response to call charge is billed regardless of the patient's decision to refuse hospital careWe filed her claim with her health plan on her behalfHer health plan denied her claimThe bill is valid as was previously statedThis office considers the matter closed and payment should be made to the collection agency
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business is involved in deceptive business practicesMy wife was only told that signing the AMA paperwork was a release of liability for her to transport our daughter herself and was not told anything about paymentWhen the paramedics arrived on scene, one began talking to my wife while the other immediately began checking our daughters vitals, without any approval from the wifeAgain, we did not ask for, want, need, or use their service other than what was forced upon us
It is not fair that "a response to call charge is billed regardless", when we did not make or ask for the callIn fact, we specifically told the school NOT to call and I have explained this to King Ambulance repeatedlythey should be billing the school, not us
If you review the companies Yelp website, this is not an isolated incident but a definite pattern of abusive practices by this company
Final Business Response /* (4000, 9, 2015/06/23) */
To obtain the desired resolution payment must be made to the collection agency and they can clear the credit recordWe are an emergency medical response ambulance company, not a credit-reporting agencyA copy of the medical and billing record is being provided to the collection agency in support and verification of this billing and debtAnd if the complainant thinks the school district should pay for it then seek reimbursement from the school districtWe are not a party to his third party liability claimThe matter is closed as far as we are concerned
Final Consumer Response /* (4200, 11, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ThanksIf the company is going to insist they have done nothing wrong, there is nothing more to be doneI just ask that you please note in their file that they have a history and pattern of abusive and bullying practices as evidenced by their Yelp reviews

Initial Business Response /* (1000, 6, 2015/07/29) */
the following letter was sent to her 5/12/15...nothing has changed...the matter is closed....
This is a courtesy letter to you regarding emergency medical services provided for you in San Francisco on 10/10/14 and responds to your recent...

billing inquiry.
King-American Ambulance Company responded to a 9-1-1 dispatched call for emergency medical services in connection with a motor vehicle accident in which you were involved. After medical evaluation and assessment you refused transport to an emergency facility against medical advice. Your signature released the emergency services provider from any liability for any damages or injury resulting from your refusal. Your signature also assigned insurance benefits and guaranteed payment for charges associated with the emergency response. A copy of the medical Patient Care Record is enclosed to assist you.
A response to call charge is billed regardless of the patient's decision to refuse hospital care. We filed your claim with your health plan on your behalf. Your health plan denied your claim. On 1/25/15 Blue Shield reported to our claims office you stated to them that you were disputing the claim and that you received no services.
On 2/6/15 Blue Shield denied the claim for "non-covered services." You are responsible for payment. Questions regarding your plan benefits, co-payments, deductibles, charges not covered or claims denied should be directed to your insurance carrier or health plan.
You are requested to:
Send your check today payable to King-American Ambulance Company for the amount due; or,
Pay on-line at [redacted] and a payment receipt will be available via email upon payment; or,
Pay by credit card by calling our Billing Department at XXX XXX-XXXX extension [redacted], or by return mail. We accept VISA and MasterCard.
For important information regarding insurance claims, billing and payment see the enclosed Frequently Asked Questions or visit [redacted] and click on Billing and Insurance Claims.
If you require a short-term payment plan please contact our billing department at (XXX) XXX-XXXX ext. [redacted].
This decision is final and not subject to further review. This claim is now scheduled to be assigned to an outside collection and credit-reporting agency without further notice to you.

Collection Department
Initial Consumer Rebuttal /* (3000, 8, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
King-American Ambulance has still not addressed two important facts: 1) I did not make the call for the ambulance service, a stranger who witnessed the accident did; and 2) the paramedics took advantage of me while I was shaken up from the accident and deceived me into signing their multipage form by stating that they could not leave unless I signed it.
Final Business Response /* (4000, 10, 2015/08/06) */
The dispute has been adjudicated. The decision is final. No further consideration is warranted. This must be settled now with the collection agency.
Final Consumer Response /* (4200, 12, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
King Ambulance has not done anything to respond to my request. They have merely provided the response they provided before I filed with the Revdex.com.