King Arthur's Family Fun Center

I am rejecting this response because: There are misleading and untrue remarks in the correspondence given by King Arthur's managerAs I've stated in my complaint, I placed two tokens that I exchanged at the arcade entrance equalling cents in the "Elmo ride" for my son to useThe machine did not operate, nor did it return my tokensI informed the proprietor and she said that the machine did not work because it only took actual quartersI requested a refund in quarters so that my son could use the machine and she denied my request saying it was my lossI expressed to her the unfairness of the machine taking my money since there was no clear sign indicating that the machine only took quarters and all the other machines at this establishment take tokensAfter repeated requests she impatiently gave me quarters that I used on the same machine because she told me that the machine would operate with the actual quartersStill the machine did not workI let the proprietor know and she vehemently refused to refund my money after misleading me into thinking that the machine would operate with the use of quartersShe was not assisting other customers at this time nor did she check the machine in any mannerI insisted that she call the manager and she continued to refuseI was persistent in my request for a refund, and if she could not give me a refund that she call the managerShe kept saying it's only centsI felt that I was the one being harassed to leave the issue aloneShe finally called the manager Nikki and after I spoke with her, the proprietor went to check the machineShe did not place a sign clearly stating that the machine did not workThis leads me to believe that this machine could be potentially used again by other patrons at the loss of their moneyI expressed to Nikki that there should be a sign placed on the machine clearly stating that it did not work and Nikki responded by saying that people don't read the signs so they don't post signs on inoperative machinesI also expressed to her that if I saw a sign clearly stating that the machine was not operating, I would not have used itNikki said she would call me the next day, but she never didIn her correspondence, Nikki states she called me times which is untrue and that she couldn't leave a message because my voicemail was full which is also falseI have not received a call back from Nikki at allI feel it is unfair for this establishment to keep my money and perhaps the money of other patrons on a machine that doesn't workI want to have the cents I intended to use for my son refunded to meFurthermore, I am requesting on behalf of the public that this establishment is required to post clear and visible signs when a machine does not work and that they are required to provide refunds to their patrons (without hassle) when a machine is broken

? I am rejecting this response because: There are misleading and untrue remarks in the correspondence given by King Arthur's managerAs I've stated in my complaint, I placed two tokens that I exchanged at the arcade entrance equalling cents in the "Elmo ride" for my son to useThe machine did not operate, nor did it return my tokensI informed the proprietor and she said that the machine did not work because it only took actual quartersI requested a refund in quarters so that my son could use the machine and she denied my request saying it was my lossI expressed to her the unfairness of the machine taking my money since there was no clear sign indicating that the machine only took quarters and all the other machines at this establishment take tokensAfter repeated requests she impatiently gave me quarters that I used on the same machine because she told me that the machine would operate with the actual quartersStill the machine did not workI let the proprietor know and she vehemently refused to refund my money after misleading me into thinking that the machine would operate with the use of quartersShe was not assisting other customers at this time nor did she check the machine in any mannerI insisted that she call the manager and she continued to refuseI was persistent in my request for a refund, and if she could not give me a refund that she call the managerShe kept saying it's only centsI felt that I was the one being harassed to leave the issue aloneShe finally called the manager Nikki and after I spoke with her, the proprietor went to check the machineShe did not place a sign clearly stating that the machine did not workThis leads me to believe that this machine could be potentially used again by other patrons at the loss of their moneyI expressed to Nikki that there should be a sign placed on the machine clearly stating that it did not work and Nikki responded by saying that people don't read the signs so they don't post signs on inoperative machinesI also expressed to her that if I saw a sign clearly stating that the machine was not operating, I would not have used itNikki said she would call me the next day, but she never didIn her correspondence, Nikki states she called me times which is untrue and that she couldn't leave a message because my voicemail was full which is also falseI have not received a call back from Nikki at allI feel it is unfair for this establishment to keep my money and perhaps the money of other patrons on a machine that doesn't workI want to have the cents I intended to use for my son refunded to meFurthermore, I am requesting on behalf of the public that this establishment is required to post clear and visible signs when a machine does not work and that they are required to provide refunds to their patrons (without hassle) when a machine is broken

Now in regards to the complaint made 5/3/from a customer in King Arthur's Family Fun CenterI spoke with the customer the day of the incident (5/1/2017) and when I went in on 5/2/2017, I checked our cameras as well as the machineThe customer was given a refund the first timeShe used the
$in the same machine before my employee had a chance to check it because she was helping another customer at the same time the woman came up and began demanding a refund from the beginningAfter the woman put the $she was given as a first refund in the same machine, she went back and became rude with my employeeI tried to call the customer back times on 5/2/It went straight to voicemail every time and I could not leave a voicemail because it said her voicemail was full Again sorry, this is so late! Nikki Ariaz Manager King Arthur's FFC

Now in regards to the complaint made 5/3/from a customer in King Arthur's Family Fun CenterI spoke with the customer the day of the incident (5/1/2017) and when I went in on 5/2/2017, I checked our cameras as well as the machineThe customer was given a refund the first timeShe used the
$in the same machine before my employee had a chance to check it because she was helping another customer at the same time the woman came up and began demanding a refund from the beginningAfter the woman put the $she was given as a first refund in the same machine, she went back and became rude with my employeeI tried to call the customer back times on 5/2/It went straight to voicemail every time and I could not leave a voicemail because it said her voicemail was full Again sorry, this is so late! Nikki Ariaz Manager King Arthur's FFC

I am rejecting this response because:
There are misleading and untrue remarks in the correspondence given by King Arthur's managerAs I've stated in my complaint, I placed two tokens that I exchanged at the arcade entrance equalling cents in the "Elmo ride" for my son to useThe machine did not operate, nor did it return my tokensI informed the proprietor and she said that the machine did not work because it only took actual quartersI requested a refund in quarters so that my son could use the machine and she denied my request saying it was my lossI expressed to her the unfairness of the machine taking my money since there was no clear sign indicating that the machine only took quarters and all the other machines at this establishment take tokensAfter repeated requests she impatiently gave me quarters that I used on the same machine because she told me that the machine would operate with the actual quartersStill the machine did not workI let the proprietor know and she vehemently refused to refund my money after misleading me into thinking that the machine would operate with the use of quartersShe was not assisting other customers at this time nor did she check the machine in any mannerI insisted that she call the manager and she continued to refuseI was persistent in my request for a refund, and if she could not give me a refund that she call the managerShe kept saying it's only centsI felt that I was the one being harassed to leave the issue aloneShe finally called the manager Nikki and after I spoke with her, the proprietor went to check the machineShe did not place a sign clearly stating that the machine did not workThis leads me to believe that this machine could be potentially used again by other patrons at the loss of their moneyI expressed to Nikki that there should be a sign placed on the machine clearly stating that it did not work and Nikki responded by saying that people don't read the signs so they don't post signs on inoperative machinesI also expressed to her that if I saw a sign clearly stating that the machine was not operating, I would not have used itNikki said she would call me the next day, but she never didIn her correspondence, Nikki states she called me times which is untrue and that she couldn't leave a message because my voicemail was full which is also falseI have not received a call back from Nikki at allI feel it is unfair for this establishment to keep my money and perhaps the money of other patrons on a machine that doesn't workI want to have the cents I intended to use for my son refunded to meFurthermore, I am requesting on behalf of the public that this establishment is required to post clear and visible signs when a machine does not work and that they are required to provide refunds to their patrons (without hassle) when a machine is broken

I am rejecting this response because:
There are misleading and untrue remarks in the correspondence given by King Arthur's managerAs I've stated in my complaint, I placed two tokens that I exchanged at the arcade entrance equalling cents in the "Elmo ride" for my son to useThe machine did not operate, nor did it return my tokensI informed the proprietor and she said that the machine did not work because it only took actual quartersI requested a refund in quarters so that my son could use the machine and she denied my request saying it was my lossI expressed to her the unfairness of the machine taking my money since there was no clear sign indicating that the machine only took quarters and all the other machines at this establishment take tokensAfter repeated requests she impatiently gave me quarters that I used on the same machine because she told me that the machine would operate with the actual quartersStill the machine did not workI let the proprietor know and she vehemently refused to refund my money after misleading me into thinking that the machine would operate with the use of quartersShe was not assisting other customers at this time nor did she check the machine in any mannerI insisted that she call the manager and she continued to refuseI was persistent in my request for a refund, and if she could not give me a refund that she call the managerShe kept saying it's only centsI felt that I was the one being harassed to leave the issue aloneShe finally called the manager Nikki and after I spoke with her, the proprietor went to check the machineShe did not place a sign clearly stating that the machine did not workThis leads me to believe that this machine could be potentially used again by other patrons at the loss of their moneyI expressed to Nikki that there should be a sign placed on the machine clearly stating that it did not work and Nikki responded by saying that people don't read the signs so they don't post signs on inoperative machinesI also expressed to her that if I saw a sign clearly stating that the machine was not operating, I would not have used itNikki said she would call me the next day, but she never didIn her correspondence, Nikki states she called me times which is untrue and that she couldn't leave a message because my voicemail was full which is also falseI have not received a call back from Nikki at allI feel it is unfair for this establishment to keep my money and perhaps the money of other patrons on a machine that doesn't workI want to have the cents I intended to use for my son refunded to meFurthermore, I am requesting on behalf of the public that this establishment is required to post clear and visible signs when a machine does not work and that they are required to provide refunds to their patrons (without hassle) when a machine is broken