King Arthur's Family Fun Center

I am rejecting this response because:
There are misleading and untrue remarks in the correspondence given by King Arthur's manager. As I've stated in my complaint, I placed two tokens that I exchanged at the arcade entrance equalling .50 cents in the "Elmo ride" for my son to use. The machine did not operate, nor did it return my tokens. I informed the proprietor and she said that the machine did not work because it only took actual quarters. I requested a refund in quarters so that my son could use the machine and she denied my request saying it was my loss. I expressed to her the unfairness of the machine taking my money since there was no clear sign indicating that the machine only took quarters and all the other machines at this establishment take tokens. After repeated requests she impatiently gave me 2 quarters that I used on the same machine because she told me that the machine would operate with the actual quarters. Still the machine did not work. I let the proprietor know and she vehemently refused to refund my money after misleading me into thinking that the machine would operate with the use of quarters. She was not assisting other customers at this time nor did she check the machine in any manner. I insisted that she call the manager and she continued to refuse. I was persistent in my request for a refund, and if she could not give me a refund that she call the manager. She kept saying it's only .50 cents. I felt that I was the one being harassed to leave the issue alone. She finally called the manager Nikki and after I spoke with her, the proprietor went to check the machine. She did not place a sign clearly stating that the machine did not work. This leads me to believe that this machine could be potentially used again by other patrons at the loss of their money. I expressed to Nikki that there should be a sign placed on the machine clearly stating that it did not work and Nikki responded by saying that people don't read the signs so they don't post signs on inoperative machines. I also expressed to her that if I saw a sign clearly stating that the machine was not operating, I would not have used it. Nikki said she would call me the next day, but she never did. In her correspondence, Nikki states she called me 3 times which is untrue and that she couldn't leave a message because my voicemail was full which is also false. I have not received a call back from Nikki at all. I feel it is unfair for this establishment to keep my money and perhaps the money of other patrons on a machine that doesn't work. I want to have the .50 cents I intended to use for my son refunded to me. Furthermore, I am requesting on behalf of the public that this establishment is required to post clear and visible signs when a machine does not work and that they are required to provide refunds to their patrons (without hassle) when a machine is broken.