Sign in

King Bear Auto Center (Merrick Blvd)

Sharing is caring! Have something to share about King Bear Auto Center (Merrick Blvd)? Use RevDex to write a review
Reviews King Bear Auto Center (Merrick Blvd)

King Bear Auto Center (Merrick Blvd) Reviews (5)

Dealers Assurance Company insures the administrator for Mr***’s service contract and although we have no involvement in claim decisions regarding Mr***’s contract, we do investigate all complaints against insured administrators
After receiving and reviewing the claim file and Mr
***’s contract coverage, we determined the administrator did act properly in accordance with the terms and conditions of the contract by allowing only one day of rental at $
Mr***’s issue is that the administrator allowed only one day of rental coverage while there were delays in having his vehicle repairedHis service contract is very specific as to how rental coverage is providedMr***’s service contract allows day of rental coverage for each portion of each hours of labor time authorized to complete the repairsThe maximum dollar amount allowed per day is $up to a maximum of days or a total benefit of $Based upon the labor required and authorized to complete the repair, Mr*** is entitled to day of rental coverageNo additional rental coverage under the contract is allowed for downtime while waiting on parts or for any other reason

This is unacceptable. There were frequent oil changes done to the care due to the age and mileage when we purchased it and that was the whole reason for purchasing the extra warranty coverage with the loan. Because we could not furnish receipts of oil changes which were done as a courtesy from people that we knew who worked at various garages and did not charge us for the oil changes which did not result in having receipts. Also, my brother is a certified mechanic and has performed many oil and my husband who also changes the oil in the car and did no provide me with receipts. The oil changes were done as favors. We do not neglect our cars or oil changes and because we can't provide receipts is unacceptable. If you are not going to cover the engine repair, then I want full reimbursement for the warranty that we were falsely sold when your company had no plans of honoring it. The oil sludge that was in the engine was not caused from us and if the previous owner was careless to not take care of the car and without us knowing then the warranty should have not been offered. We only drove the car over 22,000 miles just over a year of driving which does not cause that amount of sludge.

Mr. [redacted]’s Superior Protection Plan Vehicle Service Contract states under “YOUR OBLIGATIONS”:
In order for this contract to remain in force, You must:
· Change the oil and oil filter in the Vehicle at least every six (6) months or 5,000 miles whichever comes first, or at the intervals specified by the Vehicle Manufacturer, whichever is less.
· Keep, and make available to the Administrator upon request, verifiable signed receipts that show that the above required maintenance and services were timely performed.
Mrs. [redacted], admits in the body of the complaint, they were unable to furnish the required receipts due to oil changes “which were done as a courtesy from people that we knew who worked at various garages and did not charge us for the oil changes…” Although Mr. [redacted] did fail to meet his required obligation under the terms of the contract to present receipts for the oil changes, this fact is not the reason his claim was declined.
Once again, the claim was declined due “lack of lubrication” as a result of the sludge in the engine. As previously stated, the contract excludes a breakdown caused by “lack of proper fuels, fluids, coolants or lubricants”. Due to the amount of sludge present in the engine, the engine was unable to receive proper lubrication. Along with the inspector, Mrs.’s [redacted]’s mechanic agreed that sludge in the engine resulted in the ultimate failure of the engine. In further agreement, the amount of sludge present in the engine would not have been able to accumulate in the time the [redacted]’s owned the vehicle. However, the service contract does exclude from coverage, “Pre-existing damage”. Because the sludge was present in the engine, at the time the vehicle was purchased, it was “pre-existing” and coverage under the contract was rightfully declined.
Mrs. [redacted] is asking for “full reimbursement for the warranty that we were falsely sold when your company had no plans of honoring it.” Nothing was “falsely sold” to Mr. [redacted]: both the administrator’s and the contract holders’ obligations are clearly specified under the contract. The administrator fully intended to, and will continue to meet its obligations under the terms of the vehicle service contract, until the contract is cancelled by the owner or until the natural expiration of the contract.
Mr. [redacted] does have the right, under the terms of the contract, by contacting his selling dealer, to cancel the contract at any time. Specific details of the cancellation refund calculation are described under the “CANCELLATION OF THIS CONTRACT” provision.

The oil drained out of the engine due to the engine braking down and as a result the oil drained out from that as well as from the time it took before the car was picked up and taken to Mitsubishi Dealership. The mechanic at Mitsubishi even said that the result of what happened to the engine was not caused by us and impossible for the short time that we owned the car. If this is the case that the warranty company is failing the consumer as usual and a result of previous ownerships failure to take care of the car, then the warranty should have not been made available to us at the time of purchase which the loan company. As in your comment that due to previous ownership negligence that the warranty was void from the start, then why were we sold a warranty that was in no way going to be honored. So basically we were scammed and sold a warranty that you were never intending to honor and was void due to previous ownership which was not my fault. I want a full refund for being scammed by your company and the loan company Credit Acceptance and the dealership [redacted]. What a scam and will be sure to let everyone we know not to purchase a car with any of the above as part of the sale. Buyer Beware.

Ms. [redacted] states in her complaint that her mechanic said “… there is no way possible that the short time that we had the car that all that sludge was caused from us and was done by the previous owner of the vehicle.” The contract administrator had sent an independent inspector to view and report...

on the damage. The inspector stated “Failure of lower end (engine) is concurrent with lack of lube and continued operation causing spun bearings. Also heavy sludge in pan was restricting oil flow into oil pick up screen as screen was partly plugged.” Ms. [redacted]’s mechanic and the administrator’s inspector are in agreement as to the cause of failure.
The administrator subsequently declined the claim due to lack of lubrication as a result of the sludge buildup in the engine. Ms. [redacted]’s contract, under “EXCLUSIONS”: “A. This Contract provides no benefits or coverage and We have no obligation under this contract for: 2. A Breakdown caused by contamination of or lack of proper fuels, fluids coolants or lubricants… “ and “5. Pre-existing damage, or a Breakdown that occurred before Your purchase of this Contract, …”
The component failure of the engine was due to lack of lubrication as a result of the sludge in the engine preventing proper and adequate lubrication and since the sludge existed in the engine at the time of failure, the administrator, did justly and properly decline Ms. [redacted]’s claim.

Check fields!

Write a review of King Bear Auto Center (Merrick Blvd)

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

King Bear Auto Center (Merrick Blvd) Rating

Overall satisfaction rating

Add contact information for King Bear Auto Center (Merrick Blvd)

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated