King Buick GMC

11-10-2014I am writing on behalf of William A [redacted] to respond to the complaint filed by [redacted] as I was in direct contact with this customer on several occasions regarding her issueI dealt with [redacted] several times regarding removing the rust spots out of her paint, and after offering several times to provide the correct fix for the issue, I simply made an agreement with her to pay her $for her to go to an outside detailerThe $she was asking for was, to us, at least double the actual cost to perform these repairsIn fact, I have not even seen the small defects in the paint so it could theoretically be even less of a cost to fix.When we agreed to pay her the $350, [redacted] acknowledged that we had satisfied her needs regarding this issue and would no longer seek assistance from usThis has proven to be not the caseAs we have met the terms of the agreement we had made, I feel that we have done everything we can to satisfy the customerSincerely, Conrad A General Manager

I am writing on behalf of William A*** to respond to the complaint filed by *** *** as I was in direct contact with this customer on several occasions regarding her issue*** *** settled with us for $Due to the fact that we had reached an agreement we feel that nothing more is owedWhen the agreement was made, *** *** stated she would no longer need assistance from us in this matter and that she was satisfiedAs such, we are rejecting *** ***’s demands for additional funds/labor.Since my last response to the Revdex.com concerning this case, both I and the local *** factory representative have attempted to deal with the issue and satisfy *** ***However, *** *** failed to meet with the factory representativeI feel there is little more anybody can do to satisfy her demands.As stated in my previous response to *** ***, the $she is seeking is far beyond the cost to perform the actual repair which is why we agreed to a $settlement.Sincerely,Conrad AGeneral Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They had the change to call the shop that performed the repairs to tell him that the actual cost is $I provided an estimate form the shopThe dealership did not do the correct performance that I sent my vehicle there to doThey did not have the correct tools to remove the rail dust from my vehicleThe wanted to place cover up paint on my vehicle to lessen the value and to save them money from doing the right actionIf They wanted to remove the rail dust and satisfy my complaint they would have done that when my vehicle was brought to their dealership for a full custom detail.
Regards,
*** ***

This place have managers that are rude with their customers. I had the disgrace to experience being a customer for this location. On 11/12/2015 I give them my Town and Country to be repaired after a deer incident. The first thing they did was a comprehensive estimate OF THE CAR's DAMAGES and one of their employees wrote it up and printed to me with the amount in parts and repairs; but they could not receive my car that day because "it was full". I waited until Monday to submit my car per their request and on Tuesday 11/17/2015 Jason T[redacted] (Assistant manager) called me saying simply that they will not cover some of the damages arguing that they were pre-existing. I explained to Jason T. the estimate was already done from their own staff two days ago, and they went over with me about the damages and the evidence of the hit was clear and written on the estimate. No satisfactory answer was given to me and there was not a clear explanation why they want to perform a second estimate on something that is already been checked. Instead the manager hang up on me when I inquired these things. I called back immediately and requested to speak with the general manager of the body shop John B[redacted] who first attempted to explain the issue but his tendency of being negligent overcome him and reply to me that they could do as many estimates as they need and that they had no control of the decision. I explained that I had worked with this place for years and never had been called back for something like this and I urged him to understand that the first evaluation was already counted the fact that the animal hit the entire right side and also the right front; but John B[redacted] has no patience and desire to help their customers. John Benson did not yet informed my insurance about that. While talking to him about these issues John Benson hang up on me not before telling me "You need to pick up your car because we are not fixing it for you". I believe John B[redacted], Jason T. and the business's practices of King Auto are the opposite of what customer service is. I see new Kings Auto more like "serving my self at your expense" and I wanted to share my disappointment and deep dissatisfaction with this business and their impolite staff.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am responding because I have images from the detailer receipts and proof that you did not fix my car. I also work 8-5 Monday through Friday therefore I can not take a unpaid day off for you to perform customer service. I would like the president of the Dealership to contact me directly at [redacted] anytime 11am to 12 pm or after 5pm.
Regards,
[redacted]

11-10-2014I am writing on behalf of William A[redacted] to respond to the complaint filed by [redacted] as I was in direct contact with this customer on several occasions regarding her issue.
I dealt with [redacted] several times regarding removing the rust spots out of her...

paint, and after offering several times to provide the correct fix for the issue, I simply made an agreement with her to pay her $350 for her to go to an outside detailer. The $650 she was asking for was, to us, at least double the actual cost to perform these repairs. In fact, I have not even seen the small defects in the paint so it could theoretically be even less of a cost to fix.When we agreed to pay her the $350, [redacted] acknowledged that we had satisfied her needs regarding this issue and would no longer seek assistance from us. This has proven to be not the case. As we have met the terms of the agreement we had made, I feel that we have done everything we can to satisfy the customer.
Sincerely,
Conrad A
General Manager

Review: I am writing to inform you that when I purchased my vehicle from King [redacted] I had a great experience with Travis F[redacted] on August 8th. When they brought my vehicle out to me I noticed rust marks all over the paint. I was told to bring my vehicle back for a free detail. When I took my vehicle back on September 27th for a free detail it was not done correct. I was told my Kevin to take my vehicle to a third party vendor to obtain a estimate. I took my vehicle to a third party vendor on 10/4/14 and obtain a estimate for $650.00 this would cover getting the rust out of my paint a clay bar and a buff and polish. Kevin did not like the estimate and told me it was my fault the vehicle sat there for 9 months before I made my purchase and hung up on me. Not only was my detail not done correct but I also found out that my paper work was lost and I had to sign a new contact. I have been going on two months on a second temporary tag. I am not happy with my experience how I am being blamed for the dealerships mistakes. I was also told that they do not have a detailer that is willing to work with my schedule and that I had to take off work to bring my car in. Please advise the dealer was only willing pay $350 because they stated they do not want to pay $650 for the rust marks to be removed from my vehicle. I am upset that I was told this was my fault and that the manager that sold me my car promised me they would fix it but since he is no longer with the company I am out of luck. I have been in contact with [redacted] themselves and have had a terrible experience. I have been told that it is the customers fault that the dealership has x amount of days to turn in defect with a car and that when I purchased my vehicle the x amount of days expired. I am still going on two months with a second temporary tag and no official state licenses plates. I still need to get my vehicle inspect by the law of PA.Desired Settlement: I would like an additional $300 to cover the cost of my vehicle sitting at the dealership to get my vehicle fixed as well as a return phone call from each person who was involved with delaying my paper work.

Business

Response:

11-10-2014I am writing on behalf of William A[redacted] to respond to the complaint filed by [redacted] as I was in direct contact with this customer on several occasions regarding her issue.I dealt with [redacted] several times regarding removing the rust spots out of her paint, and after offering several times to provide the correct fix for the issue, I simply made an agreement with her to pay her $350 for her to go to an outside detailer. The $650 she was asking for was, to us, at least double the actual cost to perform these repairs. In fact, I have not even seen the small defects in the paint so it could theoretically be even less of a cost to fix.When we agreed to pay her the $350, [redacted] acknowledged that we had satisfied her needs regarding this issue and would no longer seek assistance from us. This has proven to be not the case. As we have met the terms of the agreement we had made, I feel that we have done everything we can to satisfy the customer.Sincerely,Conrad AGeneral Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They had the change to call the shop that performed the repairs to tell him that the actual cost is $650. I provided an estimate form the shop. The dealership did not do the correct performance that I sent my vehicle there to do. They did not have the correct tools to remove the rail dust from my vehicle. The wanted to place cover up paint on my vehicle to lessen the value and to save them money from doing the right action. If They wanted to remove the rail dust and satisfy my complaint they would have done that when my vehicle was brought to their dealership for a full custom detail.

Regards,

This place have managers that are rude with their customers. I had the disgrace to experience being a customer for this location. On 11/12/2015 I give them my Town and Country to be repaired after a deer incident. The first thing they did was a comprehensive estimate OF THE CAR's DAMAGES and one of their employees wrote it up and printed to me with the amount in parts and repairs; but they could not receive my car that day because "it was full". I waited until Monday to submit my car per their request and on Tuesday 11/17/2015 Jason T[redacted] (Assistant manager) called me saying simply that they will not cover some of the damages arguing that they were pre-existing. I explained to Jason T. the estimate was already done from their own staff two days ago, and they went over with me about the damages and the evidence of the hit was clear and written on the estimate. No satisfactory answer was given to me and there was not a clear explanation why they want to perform a second estimate on something that is already been checked. Instead the manager hang up on me when I inquired these things. I called back immediately and requested to speak with the general manager of the body shop John B[redacted] who first attempted to explain the issue but his tendency of being negligent overcome him and reply to me that they could do as many estimates as they need and that they had no control of the decision. I explained that I had worked with this place for years and never had been called back for something like this and I urged him to understand that the first evaluation was already counted the fact that the animal hit the entire right side and also the right front; but John B[redacted] has no patience and desire to help their customers. John Benson did not yet informed my insurance about that. While talking to him about these issues John Benson hang up on me not before telling me "You need to pick up your car because we are not fixing it for you". I believe John B[redacted], Jason T. and the business's practices of King Auto are the opposite of what customer service is. I see new Kings Auto more like "serving my self at your expense" and I wanted to share my disappointment and deep dissatisfaction with this business and their impolite staff.

Review: Re: Dodge 2006 2500 Sprinter Van: Vin# [redacted] purchased from King Automotive Group June 14,2012

I am from British Columbia Canada. "Claim Against" advertised the Van on [redacted]. ** hired a King Auto employee to perform a thorough inspection on my behalf. I relied on the "honesty" of [redacted] AND THE KING AUTOMOTIVE GROUP EMPLOYEES. I flew from [redacted], BC to [redacted] MD (RED EYE FLIGHT) on June 14 2012 and arrived at the dealership at approximately noon to pick up the van paid for in full on June 11 2012 and before my arrival by wire transfer. ** said he could not promise to hold the van unless I paid for it. The purchase price of the van was $22,625.00USD. The Taxes were plus 6% and 12% taxes on the CDN converted value. The van was not ready when I arrived. ** claimed they had "lost" the keys. Please see details and the report to [redacted] attached. I only left with my van on June 15, 2012 from King Automotive Group (address above) at 8:45pm to start my VERY LONG drive to the west coast with 2 days less to make the trip and appear at my appointment with the US Export office and the Cdn import office at the Peace Arch Border Crossing in Blaine Washington.Desired Settlement: $6500.00 (see Attached document)

Business

Response:

Dear [redacted];

In response to case #[redacted] vehicle is a 2006 Dodge Sprinter Van vehicle identification # [redacted],

We advertised the vehicle on [redacted].

The customer contacted us to purchase this vehicle via phone after seeing it on [redacted]. We completed a safety inspection, and this vehicle was sold with nothing owed to customer during or after delivery.

The customer arrived at our store to inspect vehicle and to decide whether to purchase it or not. At that time, the customer had a choice to purchase or receive her deposit back in full. Prior to the customer taking delivery of vehicle, King Buick GMC honored all customer concerns before delivery to the customer's satisfaction. Customer agreed to take delivery, paid for the vehicle, and then left.

The customer purchased vehicle on her own accord took delivery. The vehicle was purchased with 76,106 on May 31, 2012. Looking at the latest Car Fax Report (see attached), the vehicle has been driven for over 21,000 miles in the customer's 1.5 years of ownership. The maintenance items she is concerned about {wiper blades and air filter) are consumable items and therefore wear out during the operation of a vehicle. Due to the fact the customer has driven the vehicle over 21,000 miles since delivery, King Buick GMC does not feel it should be responsible for wear items.

We feel there is no misrepresentation nor any thing owed to the customer, and if the customer's concerns were valid she would have not taken delivery and would have received her full deposit back in full.

Regards

Consumer

Response:

See attachment or check attachment tab.