I am Adnan [redacted] (representing King Builders and Services Inc.) First of all the complaint was with the wrong sales person nameI never did the sales work with King Builders and Services, I handle the production portionThe customer is complaining that he had tried to contact us multiple times but that was all done before we even received any paperwork from the insurance companyWe were not able to discuss any details of the project until the insurance estimate is received by King BuildersSo we setup the apt to meet on 10-13-at 12PM and I personally went over there and asked if chad [redacted] (customer) has the paperwork and I need a copy of the paperwork before I can discuss the detailsChad said he will forward me the copy of the estimate but he discussed with me verbally what he is expecting us to doChad [redacted] forwarded us the copy of the estimate and was expecting us to give him an estimate with the additional work he is requestingWe prepared an estimate according to his wish and forwarded him on 11-06-Since then chad [redacted] didn't respond to our email and now on 03-21-he is requesting us to cancel the contractChad [redacted] never asked us before 03-21-that he wants us to provide him with a time frame for completion of the jobHe only asked us to provide him with an estimate initially which we did but he never responded to that and all of his attempts to contact us were before that submission of the estimateNow since he has a legal representation I can not talk to him directly to resolve the issue and have forwarded his file to King Builders attorney and the matter is in handled from here onwards by our legal counselHis contract will be released only if our legal counsel advises us to do so.Thanks,Adnan ***
This team always remained in contact with me throughout the process and responded promptly to every phone call There was never any hint or attempt to pressure the sale, which I greatly appreciated Their siding and gutter installers were fast, professional, and polite There were a few areas on my house exterior not part of their responsibility that they pointed out as in need of repair for my awareness They even worked over a holiday weekend! I'm very satisfied with their work and recommend King
King Builders and Services (Palatine, IL) did an excellent job in replacing our year old aluminum siding with vinyl sidingAs part of their team, they have an adjustor who did all the negotiations with our insurance company which made life much easier for me and my wifeThey handled the work permit and scheduling inspectionsThe first day of the job was devoted to tearing off the old siding, insulating, and installing a moisture barrierThe second day finished all but the gutter areas and eave inspectionThe third day wrapped up what turned out to be a headache-free jobWe are very pleased with the work King Builders and Services performed and highly recommend themI am a satisfied customer in Schaumburg Illinois
After reviewing the emails submittedOn 10/18/chad asked king builders for a contract with pricing and the work order.10/21/chad forwarded king builders the insurance company paperwork & in another email he is questioning where is the contract.10/27/chad sent another follow up email questioning about the same thing.11/06/king builders sent him the estimate to approve with the pricing and work order but never received any response until 03/21/2017.On 03/21/chad sent the email and tried to cancel king public adjuster contractWhich is refused by public adjuster.Again chad was offered that if he approves the king estimate we will finish the job but chad refused and told that he has legal representative to handle this caseSo I can not offer or talk on this matter any more and our legal counsel will get in touch with Chad's legal representative for a resolution of this matter.Best Regards,Adnan
We have resolved the issue with the customer under this complaint #Please let us know if any thing else we have to do Thank you, Adeel [redacted] King builders [redacted]
Consumer Response / [redacted] (3001, 25, 2014/10/27) */ 10/24/ Received a letter today from [redacted] stating that King has released themselves as my adjusterThe check that I was issued is now null and voidWhen I contacted [redacted] , they informed me that King was suppose to communicate with me in late June that the check had been cancelledThe check was cancelled because my deductible was greater than the damages [redacted] could not inform me of this because they were legally bound to communicate directly with the public adjuster; KingYet King never informed me, never returned any of my calls, or updated me on my contractI am NOT satisfied at all with their customer service or lack thereof
I am Adnan [redacted] (representing King Builders and Services Inc.) First of all the complaint was with the wrong sales person nameI never did the sales work with King Builders and Services, I handle the production portionThe customer is complaining that he had tried to contact us multiple times but that was all done before we even received any paperwork from the insurance companyWe were not able to discuss any details of the project until the insurance estimate is received by King BuildersSo we setup the apt to meet on 10-13-at 12PM and I personally went over there and asked if chad [redacted] (customer) has the paperwork and I need a copy of the paperwork before I can discuss the detailsChad said he will forward me the copy of the estimate but he discussed with me verbally what he is expecting us to doChad [redacted] forwarded us the copy of the estimate and was expecting us to give him an estimate with the additional work he is requestingWe prepared an estimate according to his wish and forwarded him on 11-06-Since then chad [redacted] didn't respond to our email and now on 03-21-he is requesting us to cancel the contractChad [redacted] never asked us before 03-21-that he wants us to provide him with a time frame for completion of the jobHe only asked us to provide him with an estimate initially which we did but he never responded to that and all of his attempts to contact us were before that submission of the estimateNow since he has a legal representation I can not talk to him directly to resolve the issue and have forwarded his file to King Builders attorney and the matter is in handled from here onwards by our legal counselHis contract will be released only if our legal counsel advises us to do so.Thanks,Adnan ***
This team always remained in contact with me throughout the process and responded promptly to every phone call There was never any hint or attempt to pressure the sale, which I greatly appreciated Their siding and gutter installers were fast, professional, and polite There were a few areas on my house exterior not part of their responsibility that they pointed out as in need of repair for my awareness They even worked over a holiday weekend! I'm very satisfied with their work and recommend King
King Builders and Services (Palatine, IL) did an excellent job in replacing our year old aluminum siding with vinyl sidingAs part of their team, they have an adjustor who did all the negotiations with our insurance company which made life much easier for me and my wifeThey handled the work permit and scheduling inspectionsThe first day of the job was devoted to tearing off the old siding, insulating, and installing a moisture barrierThe second day finished all but the gutter areas and eave inspectionThe third day wrapped up what turned out to be a headache-free jobWe are very pleased with the work King Builders and Services performed and highly recommend themI am a satisfied customer in Schaumburg Illinois
After reviewing the emails submittedOn 10/18/chad asked king builders for a contract with pricing and the work order.10/21/chad forwarded king builders the insurance company paperwork & in another email he is questioning where is the contract.10/27/chad sent another follow up email questioning about the same thing.11/06/king builders sent him the estimate to approve with the pricing and work order but never received any response until 03/21/2017.On 03/21/chad sent the email and tried to cancel king public adjuster contractWhich is refused by public adjuster.Again chad was offered that if he approves the king estimate we will finish the job but chad refused and told that he has legal representative to handle this caseSo I can not offer or talk on this matter any more and our legal counsel will get in touch with Chad's legal representative for a resolution of this matter.Best Regards,Adnan
We have resolved the issue with the customer under this complaint #Please let us know if any thing else we have to do Thank you, Adeel [redacted] King builders [redacted]
Consumer Response / [redacted] (3001, 25, 2014/10/27) */ 10/24/ Received a letter today from [redacted] stating that King has released themselves as my adjusterThe check that I was issued is now null and voidWhen I contacted [redacted] , they informed me that King was suppose to communicate with me in late June that the check had been cancelledThe check was cancelled because my deductible was greater than the damages [redacted] could not inform me of this because they were legally bound to communicate directly with the public adjuster; KingYet King never informed me, never returned any of my calls, or updated me on my contractI am NOT satisfied at all with their customer service or lack thereof