King Canopy

Initial Business Response / [redacted] (1000, 9, 2014/02/04) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com We have already file a complain with [redacted] and they are looking into it for the missing itemCustomer did not purchased the Insurance for the shipment but we would like to compensate $for the loss of the Merchandise Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/02/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree with the response partially 1.While booking the shipment, the merchant informed me about the default coverage of $As the package value was small ($649), he advised me that the default coverage should be sufficient so I didn't purchase insurance Despite of declaring the shipment value & paying customs duty ($260) in [redacted] to [redacted] Shipping, [redacted] ***), partner of [redacted] International Shipping (responsible for custom clearance), they didn't declare the value of the packages to Gati-KWE courier Had he declared the value, [redacted] would have refunded the sameDue to their mistake, I've suffered a big loss of $ [redacted] has already confirmed that they are not able to trace the package Per discussion with Gandhi International Shipping it will take around weeks for the refund amount of $I'll update the review once I receive the refund Final Business Response / [redacted] (4000, 16, 2014/03/10) */ We has issued Final Refund on Mar 4, by Chase Quickpay service in the amount $as agreed with the client: [redacted] Please let us know if there is anything else we can do for youThank you Final Consumer Response / [redacted] (4200, 22, 2014/04/04) */ I received $as a refund against the loss of $of worth goods and $for shipment charges Compared to the loss and the amount of harassment I faced, the refund is negligible For the refund of $300, I've called Gandhi shipping every alternate week for continuous months (Dec'- Mar'14)It was literally a mental torture dealing with this company If they would have refunded the said amount of default insurance coverage ($500) or $on their own without followup, I would have been more content with Gandhi Shipping I'm not satisfied with this company and would strongly advise others to keep away from this company

Initial Business Response /* (1000, 9, 2014/02/04) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
We have already file a complain with *** and they are looking into it for the missing item. Customer did not purchased the...

Insurance for the shipment but we would like to compensate $250 for the loss of the Merchandise.
Initial Consumer Rebuttal /* (3000, 11, 2014/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree with the response partially.
1.While booking the shipment, the merchant informed me about the default coverage of $500. As the package value was small ($649), he advised me that the default coverage should be sufficient so I didn't purchase insurance.
2. Despite of declaring the shipment value & paying customs duty ($260) in *** to *** *** *** Shipping, *** ***), partner of *** International Shipping (responsible for custom clearance), they didn't declare the value of the packages to Gati-KWE courier.
Had he declared the value, *** would have refunded the same. Due to their mistake, I've suffered a big loss of $885.
3. *** has already confirmed that they are not able to trace the package.
4. Per discussion with Gandhi International Shipping it will take around 2 weeks for the refund amount of $300. I'll update the review once I receive the refund.
Final Business Response /* (4000, 16, 2014/03/10) */
We has issued Final Refund on Mar 4, 2014 by Chase Quickpay service in the amount $300 as agreed with the client: *** ***
Please let us know if there is anything else we can do for you. Thank you.
Final Consumer Response /* (4200, 22, 2014/04/04) */
I received $300 as a refund against the loss of $885 of worth goods and $300 for shipment charges.
Compared to the loss and the amount of harassment I faced, the refund is negligible.
For the refund of $300, I've called Gandhi shipping every alternate week for 4 continuous months (Dec'13 - Mar'14). It was literally a mental torture dealing with this company.
If they would have refunded the said amount of default insurance coverage ($500) or $300 on their own without followup, I would have been more content with Gandhi Shipping.
I'm not satisfied with this company and would strongly advise others to keep away from this company.

in June 2014, I paid $470 for a 13x20' Storguard. I put it together in July 2014 after speaking to customer support. It was difficult to attach the cover to the pipes (skeleton to the cover) but I did my best to get it to fit and attach the bungees.
After 2 years, I noticed there were tears in the canopy where the bungees are tied to the front and the back. As a retired engineer, I studied it a bit and puzzled over what was going on. I thought about buying a new cover but was concerned the new cover (cost $119) would have the same problem.
I was correct in my hesitation to buy a new cover. I took out several of the pipes that make up the walls and measured each pipe and swage pipe (that fits into a pipe). Each pipe (30 in all) is 40.25". When the pipes are put together, the total length is 77.25". There are 3 sections of 77.25" pipe plus four 2" vertical pipes for the walls and roof.
That made the length of the garage 23.75'. I calculated that as follows:
[(77.25"/pipes/section * 3 pipes/sections) + (4 vertical pipes * 2"/ vertical pipe) = 231.75" + 8" = 239.75" = 23.75'].
Next, I measured the length of the cover. It is 235" = 19.6'. Right off the bat, I could see that the cover was 4" too short. However, the ends of the cover should wrap a couple of inches on each end (around the front and rear pipes), so the cover is really about 8 inches too short. That's why stretching it to fit lead to it ripping at the seams where the bungees attached.
Realizing now that the cover would never fit, I decided to figure out if the cover was manufactured incorrectly or if the pipes were too long. I looked up specs on the King Canopy website. Here's what I discovered...
The manuals are well written and the parts list is very clear. The build diagrams show:
The 13x20' wall is made of 3 C Pipes and 3 D swage pipes.
The 13x24' wall is made of 4 C and 4 D's.
The 13x27' wall is made of 4 C and 4 D pipes.
I looked closer:
The 13x20' manual specs C pipe as 32.5" and D swage pipe as 39.75".
The 13x24' manual specs C as 32.5" and D as 39.5".
The 13x27' manual specs C as 40.375 and D as 40.375".
Bingo! At that point I knew the error was that I'd been sent the wrong size pipes and swages! My C & D pipes were both 40.25", not 32.5" and 39.75" per specs. My cover would NEVER fit correctly. My mistake was trying to make it fit rather than recognize the mistake. I just thought it was a tight fit.
King Canopy discontinued sales of the 13x20' and this is probably why. Because when you calculate the length using the spec'd numbers, the end result is a garage that is only 17.9' (69" * 3 + 8" = 215" = 17.9'). Maybe people got upset because they had an 18' garage rather than a 20 foot one. I [redacted]'t care about that I just want mine fixed.
I called King Canopy and explained the situation. I sent them an email explaining their error and attached pictures of my C & D pipes with a measuring tape showing they were both the same size and that they each measured 40.25". I took picture of the bungees attached to the skeleton showing the cover was tearing at the attach points from being stretched over the past two years. (It took two years before the rips were big enough to be noticeable because the cover is pretty well made.)
King Canopy responded that my purchase is 2 years old and their warranty is only for one year. I contend it's not a warranty issue. A warranty covers a product sent in correct form (i.e., it works) and then it goes bad. My product was sent with the WRONG PARTS in the kit. I didn't notice and assembled what was sent. I made a $470.00 dollar mistake for which King Canopy is making me pay SOLELY. They are not interested in owning up to their part in this debacle by packing the wrong parts in the kit.
I made several mistakes:
1) Not noticing the C & D pipes were the same size: 7.75" longer than the short C pipe and 1/2" longer than the long D pipe
2) Trying to make the cover fit by attaching it anyway
3) Not realizing the cover was slowly ripping
4) Buying anything from King Canopy
I was a manufacturing engineer for many years. This error should have been caught waaaay before it reached me. The minimum King Canopy should do now is to send out a new cover (13x24' but maybe then it would not fit correctly I'm not sure) or send the correct pipes and a new 13x20' cover so I could repair my unit.
Heck, they're not even interested in even trying to help me figure out how to solve this by advising me if a 13x24' cover would fit or if putting on the correct sized pipes is the best solution. They just sent me their parts list and told me this was not their problem.
They are not a good company!

The product I purchased last October has failed (canopy). It is still under warranty. The company is not responding to my warranty claim. I purchased a replacement canopy directly from the company on Oct 31, 2014. I submitted a warranty claim on Monday Sept 14 and cannot reach anyone at the company by telephone or email despite repeated attempts.My canopy is under warranty for 1 year and needs to be replaced by the company but as they are not answering their telephone or email I do not know if they are even in business.There are several recent similar complaints on their facebook page that indicates they are not responding to customer calls or emails.I am very concerned that they are refusing to contact me and honor my warranty.Desired SettlementI need the company to respond to my warranty claim and contact me about sending me a replacement canopy as soon as possible.Business Response /[redacted]/Contact Name and Title: [redacted]Contact Phone: 800.800.6296 [redacted]Contact Email: [redacted]@kingcanopy.comI spoke with the consumer yesterday (9/15/15 afternoon. We are sending the customer a replacement cover, since the item is still under warranty.Consumer Response /[redacted]/I was contacted by [redacted] and after we sent her photos of the canopy, she responded quickly and is honoring the warranty on the canopy and is sending out a replacement canopy, which we hope to received in several days. Once contact with the company was made, the issue was resolved quickly.Final Consumer Response /[redacted]/