King Electrical Services, Inc.

We had a dining room light that we wanted removed and 2 pendant style lights installed. The company came out promptly to give an instimate and came promptly to complete the work. Friendly and highly professional. We won't hesitate to use this company over and over again.

I just tried to schedule an appointment for a quote and the man who answered was very rude and short and the phone and hung up on me. I had asked what sort of business they were, he told me not one that takes these kind of calls. I was simply trying to ask if they did residential work or comercial or if they had some specialty. He told me they didnt do work on things that were working but aren't now. He also mocked me when I tried to describe the issue and was dissmissive when I had explained one of our maintenence personel whom is a licenced commercial electrician. I work in customer service and this was the worst I have ever experienced.

Initial Business Response /* (1000, 5, 2016/07/16) */
This individual has never been provided services prior to this unfortunate situation. There is no record of any payments being made nor any work being performed other than associated with this situation. This began with Estimate [redacted] which was...

created on 05/25/16 and was for the amount of $2541.38. This estimate required a 50% down-payment per our corporation's policies. The down-payment made was in the amount of $1270.69, not $936.48, and was paid via check [redacted] on 06/07/16. A reply to our emailing of the estimate was sent by this individual indicating that he would like to accept the contract agreement. The down-payment required was given in person (check [redacted]) on 06/07/16 during a visit to obtain measurements for special-order materials (under-cabinet lighting). The work was then scheduled to begin the following business day 06/08/16. There was an estimated 14 hours of labor which would have taken two days to complete. The special-order under-cabinet lighting was ordered on 06/07/16 and was expected to be available for pickup by 5:00pm on 06/09/16. There was no specified date of completion on the estimate as this individual did not request nor inquire to be informed of an estimated date of completion. This individual's check (check [redacted]) was never deposited... it was returned at the request of the individual at our office on 06/30/16 along with a check #[redacted] which was in the amount of $43.24 with the memo reading "restocking fees". The restocking fees, as clearly typed on Invoice 9050, was for the amount of $172.97. This restocking fee is 25% of the $691.88 materials costs associated with Estimate [redacted]. There was never any amount of $350.87 invoiced to this individual. Check [redacted] ($43.24) is 25% of the 25%, as explained to this individual when returning both checks on 06/30/16. As stated, our corporation has no record of any invoices nor work being performed prior to work associated with this accepted estimate. On 06/08/16, this individual stated that he had placed a stop payment on the down-payment check (check [redacted]) which special-order materials had already been purchased for. This was done by phone conversation following technicians being dispatched to begin the work. This individual was informed of this in addition to being informed that the contract clearly stated that down-payments are subject to restocking fees. This individual was also informed that he was to be charged for one (1) hour of labor ($112.50) as well as one (1) hour of vehicle/equipment fees ($4.25) for time taken to order and gather materials, not to mention drive halfway to the property where the work was scheduled to be performed. Invoice [redacted] is the invoice assoviated with this and the total amountdue is $289.72. The restocking fees alone total $172.97, not $234.12 and is clearly typed on the invoice. The down-payment was $1270.69, not $936.48 and is clearly typed on both the estimate and the invoice. An amount of $350.87 was never asked for and could not have been withheld as the check was never deposited, it was handed back to this individual. Our corporation stands by the charges and would be happy to provide copies of the estimate and/or invoice at your request.